Customer Ratings & Reviews

I've longed for the day robot vacuums to become more capable than just vacuuming your floors and carpets, and now here we are. The Shark PowerDetect NeverTouch Pro robot vacuum and mop has quickly become my go-to cleaning device, and for good reason. After downloading the SharkClean app, connecting it to Wi-Fi and mapping my home, I was amazed by how intuitive and efficient it was at covering every inch of my floors. Its base is something I've never seen before - no more emptying the dustbin, refilling the water tank, or cleaning the mop pad every other day. I was seriously impressed by the freedom of letting it run handsfree with minimal maintenance. At the time of writing this review, I still am yet to touch anything or empty any bins. One thing I noticed right away was its advanced cleaning technologies. The DirtDetect feature does an excellent job of targeting high-traffic areas, boosting the vacuum power just where it’s needed, while the StainDetect feature takes extra passes over tougher stains when mopping. The edge-cleaning feature is also fantastic —EdgeDetect blows debris from edges directly into its cleaning path, which makes a noticeable difference in those missed spots by the walls. The mopping function works well and gives my floors a consistent, polished look. This robot didn’t get stuck once in my setup, even over thresholds or near cables. The LIDAR navigation is as accurate as it gets, adapting to changes in furniture placement seamlessly. Scheduling cleans and setting boundary zones through the app was simple, and I could even command it to tackle a particularly messy spot on demand. However there are a couple of minor drawbacks worth mentioning. First, it’s a bit louder than I expected, especially in vacuum mode, so I try to run it when I’m out or in another part of the house. Still, these are small trade-offs considering how much cleaning work it handles for me day-to-day. From my experience, the Shark PowerDetect NeverTouch Pro is well worth the investment if you want a dependable robot vacuum and mop with a hands-free experience. It has certainly saved me a lot of time and hassle, and the level of cleaning detail it provides is impressive. If you’re looking for a high-tech, low-maintenance solution for a spotless home, this device should be at the top of your list or a loved one's list with holiday season around the corner. I personally think my mother would benefit from the added savings in time and physical effort to vacuum and mop her house as often as she does, and she could use a break...

The new Shark Vacuum and Mop PowerDetect NeverTouch Pro is a nice step up from my previous PowerDetect Vacuum only, but not for the reason you might think. The new Pro does indeed offer a full 2-in-1 vacuum and mopping experience, but feel only the vacuum part is truly excellent. The biggest advantage the new Pro has is that when vacuuming it doesn't get stuck on my furniture. This was the biggest issue I ran into with my previous model and I would always have to section off areas on the map just to avoid the issues. The new Pro gets around everything much better due to the ability to raise itself if it gets stuck. A seemingly small improvement, but a very big one in practice. Once the machine mapped my house and I let it roam free to vacuum it did a fantastic job taking care of itself. It emptied itself and would return home when the battery was low. I never once had to hunt for it or carry it back to the home base. Fantastic job Shark! The mopping portion is more a bonus feature in my book. On repeated attempts to mop my kitchen it missed spots. What is unusual is that in vacuuming mode I did not see the same behavior. The areas it does mop are done well enough, but I do not see it being used for larger, dirtier jobs. It is more of a maintenance mop than a clean up on aisle 5. The vacuum is excellent and I will continue to use that feature, but the mopping probably less so. My bigger concern is long term durability. The additional features and their mechanics add a lot of complexity to the system. I will be curious to see how long it lasts. My vacuum only PowerDetect is still kicking after a couple years. I can only hope this one manages the same. I must also point out, the docking station is rather big. It is much bigger than the last generation self-emptying vacuum thanks to the mopping component of this model. So make sure to factor in the space you'll need. Overall, I like the new PowerDetect NeverTouch Pro, but really for the outstanding vacuum job it does than the mop functionality. Your mileage with the machine might vary and software updates might improve the mopping experience, but that is where we are at today. Come for the mopping, but stay for the vacuum.

We have owned several robot vacuums but this our first Shark branded device. Once it arrived It was simple to unpack and setup, and more specifically the self mapping function worked quite well. We placed the base in an out of the way corner in our main living space and let it go to work. At first we just used the vacuum function…and we were quite impressed. I would say that the Shark performed as good if not better then our previous robot vacuums (and for the record our previous vacuum was the competitor’s top of the line model costing far more than the Shark). Unfortunately the first time we tried the mop function, it was a total failure. The Shark went to the middle of the room and literally just dumped all of its’s water. It then stated that it was out of water (duh - it’s all over the floor!) and returned to its base. Upon returning, it got stuck in a loop of “water tank empty” and “have to change the pad”. Additionally we could not figure out how to reset the unit. After some searching on the internet we were able to get it out of loop it was stuck in and return to its base. At this point we were torn and were considering just using the Shark as a vacuum (as it did do a wonderful job vacuuming). After some time we finally decided to try the mopping function a second time. And I am happy to report it worked as designed. Furthermore, it has worked as designed in each subsequent attempt to mop. However, I must report that in my opinion the mopping function isn’t as robust as the vacuuming function. It does an acceptable job of mopping in general, but it was not successful in removing any of the tougher spots on the floor (those places in which you might have to lean into when mopping by hand). In summary, I would say that the Shark Robot Vacuum and Mop Power Detect Never Touch Pro is good, just not great (we had hoped for more). As a vacuum, I would have given it a great review, but the mopping function holds it back. In full transparency, we will continue to use the Shark as our primary device (happily letting it both mop and vacuum). Knowing that we will have to continue spot mopping more difficult spots and that we will need to be there when it runs (in case it decides to dump all of its water on the floor again).

I’m honestly so impressed—this is one of the best purchases I’ve ever made! My Shark Vacmop Robot leaves my floors feeling spotless, even when I walk barefoot. It does a great job distinguishing between carpet and hard floors, and it picks up everything in its path. One of my favorite parts is the cleaning solution that comes with it—it smells amazing! It’s soft, subtle, and not overpowering at all. I bought it because I was tired of constantly vacuuming and mopping, and this robot has taken that chore off my plate. It does take its time to clean 1hr for sure depending on square footage of home mine is 2500sqft, so I recommend running it when no one is walking around to avoid confusing its navigation. The first night I got it, I just sat on the couch and watched it work, I really wanted to make sure I was going to like it enough to keep it—I was seriously impressed. The app is super easy to use, and I love that you can choose which rooms to clean and which to skip. It mapped my entire home in just one run, and it’s surprisingly gentle around furniture—no rough bumps or scuffs at all. I live in a two-story home and only use it downstairs, but that works perfectly for me. It charges quickly, and the water/solution tanks only need to be refilled about once a week. Overall, I absolutely love it!

This is the most amazing automated cleaning solution I have ever tested out. It can run multiple surfaces completely hands off with very minimal upkeep needed. The autodetection of carpeted areas is very strong. My home has tile in the entryway from the front door, then carpet, then hardwoods in the kitchen and dining room. This unit is able to detect what is what and clean appropriately every time so far. This is the first robot that I have seen that will automate switching between mopping and vacuuming to clean the entire area without manually having to switch between mop and vacuum modes. It is truly full floor cleaning automation. I switched to this from a unit that did both as well but required changing out the mop attachment each time. In addition to all of that, maintenance and cleaning is also very easy. There are no dust bags, just a compartment to empty when it gets full. Same goes for both the clean water for mopping and the dirty water post-mop. I have yet to hit the point of full/empty after running this unit 3 times per week for the last week and a half, so I'd estimate maybe once per month depending on how big of an area you need cleaned, how often you run the robot, and how dirty things are each time. Setup is quite easy using the app, mapping the area is quick and painless as well. I will note if you are new to these units with large stands, the stand is quite large and you need some space around it to help the unit navigate to and from it's home base. Prepare to have some good wall space near an outlet. Ultimately, automating the multiple floor type cleaning process makes this one worth the investment. It's a bit pricey for sure, but the time you save in getting things done is far more valuable.

This is the third shark robot vacuum cleaner I've owned. The first one I had was really good. The second one added the self-empty base and was better still. And the PowerDetect NeverTouch Pro is the best yet. Not only does it vacuum, but it mops, as well. How effective is it? We have a Siberian Husky. Not only does he shed, but we haven’t been able to train him to wipe his feet when he comes in, so he brings in dirt on our vinyl floor. So we need a good day-to-day vacuum cleaner, as well as something to clean the Dirt off the floor. The power detect is a great solution for both. There's so much technology in this vacuum, like EdgeDetect, which blows air along edges and in corners to move debris so it can be picked up by the vacuum. NeverStuck technology allows it to lift itself up over obstacles. So far it hasn't gotten stuck once. And DirtDetect senses heavy or dirt and increases suction to make sure things get clean. Shark robot vacuums have always been the best as far as I’m concerned, but with the new sensors I feel that vacuuming is even more effective. But what really amazes me is just now much dirt gets removed using the mopping feature. Normally we mop once a week, but the convenience of the PowerDetect NeverTouch makes is easy to mop more regularly and enjoy cleaner floors all week. I highly recommend this robot vacuum cleaner. It's an amazing time-saver, and it does a fantastic job of vacuuming and mopping.

wow why didn't anyone else think of this before? I have had other models and or other brands of these robot vacuum and mop. nothing compares to the shark one. i barely have to attend to it. the base is huge but well worth it. if you are a really busy person this is the type of robot vacuum/ mop that is worth the investment. strong suction power, it can lift itself over most obstacles because I have some wires on the floor that my other robot could not go over and a high saddle in the bathroom. i don't have to carry the robot in there anymore!!! the shark one did it with no issues. the trash bin is on the side of the base. You don't need to touch the robot. it has a water tank that is good for about a month. plus, it cleans the pad after every charge. this pad will get dirty its not a gimmick that the base cleans it well. so this robot mops different than the other robots i have it took out some of my tough stains by rotating instead of just passing over it various times. and the corners are clean it blows air to get the debris out of those annoying corners. you really have to seee this thing in action. there is also an app, and you can program it with Wi-Fi.

I have had multiple roombas. This shark blows them out of the water. I habe had Roomba vacuums and the braava jet m6 mop. The shark is better at both mopping and vacuuming and it actually docks itself with no errors. The roomba would always be hit and miss with docking. The only grip i have ismthe app. It works, it gets the job done, but the app is soooo basic and needs a major total redesign. I got this shark on sale for 699.00 and it was worth it.

Still learning to use it properly. It has a great number of features seen mostly in more expensive models. The Power Detect needs to be improved - sometimes it leaves debris behind.

I purchased this robot vacuum yesterday Christmas Eve from Best Buy paid full price for it. It was a gift for my wife. It’s Christmas day now we’re going to set it up and when I was taking it out of the box, I noticed there was wetness and moisture inside, I investigated a little bit further and noticed dirt debris. I took the actual robot out of the box there’s hair wrapped around the brush wheel. The whole thing was dirty, and it was missing parts So now I have to drive all the way to Best Buy and return a product that should not have been on the floor for full price. But I can’t do that today because they’re closed. This Best Buy location needs to have a talk with their restock people. Maybe somebody should be fired I don’t know but when I go back tomorrow, I will be requesting a new product a discount on the new product for wasting my time gas, etc.. if Best Buy acknowledges their mistake when I go to return this tomorrow and I get the new product and it works good. I will update this review to a five star.

Thoroughly enjoy using the shark vacuum and mop. Programmed it to know the layout of the house, and it goes on its own.

We’ve had a Roomba for 7 years and after research switched to this Shark robot vac. Its been great! The app is user friendly, the ability to lift itself up is great, i no longer have to pick up our rugs just to run a vac. My Roomba got stuck by the littlest things, whereas this Shark is amazing and I’ve yet to have it get stuck.

Works as expected and advertised. Scares the dogs a bit but they will get used to it.

Love it, does a great job of keeping my house spotless

The vacuuming is great, but the drying mop pad feature is AWFUL. It does not work. I exchanged it to see if it would work, but same thing happened. It says it is drying but doesn't.

The only worthwhile feature is its self-emptying and water-refilling capability, but overall, this robot vacuum isn’t worth the price. The app is glitchy and lacks basic functions found in other models, like tracking the robot’s path or stopping an action mid-command. For example, if you press “Home” and change your mind, you’re stuck waiting until it returns to the base before selecting another function. It also struggles with no-go zones, often getting stuck instead of avoiding them. The mopping performance is underwhelming, leaving many spots untouched. Additionally, its tall design prevents it from reaching areas that previous robot vacuums could.

This never touch base does not work, you have to touch it at least every other day. The never stick doesn’t work because the vacuum gets stuck on thin rugs (bathroom rugs), for some reason if the little rug gets stuck on the vacuum the robot will drag or push the rug around the house. I bought the vac/mop because my previous shark robot had done such a good job but this mopping robot requires constant attention. I wrote a review about how this robot had smeared dog poop all over the house and shark would not post the review. Never buying this garbage again, never buying shark or ninja because the company censors their reviews.