Customer Ratings & Reviews
- Model:
- AZ2002
- |
- SKU:
- 11903886
Customer reviews
Rating 4.6 out of 5 stars with 2052 reviews
(2,052 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
to a friend
Rated 4 out of 5 stars
Excellent if you aren't a weak nut
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum has great suction! Just walking up the hallway, it can pull people's crocks right off their feet! Now they know better when they approach my house a block away and hear the loud vacuum running, to guard their foot wear. The button isn't great unless you like the sensation of squishy things. It feels like I'm pushing on foam or something. Wth? The removable canister is pretty great too but it's not light so I make that time for doing curls and it all works out. I would advise you wait to buy this on sale though. Otherwise, a gym membership is probably cheaper. Not lyin, this is heavy to push around like a punk through a parking lot. You've been warned. This is my review. Best Buy, can I have my 25 reward zone points that you won't be honoring in a month, now? Thanks!
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 4 out of 5 stars
If You Have Pets
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second shark and I am very happy with my purchase. I rarely buy much without doing some kind of research. As the items get more expensive, my research gets more extensive. I almost bought a Dyson, but a few things swayed me toward the Shark. First, my previous Shark was a workhorse in 3300 sq ft with 4 dogs. I have used a Dyson at my workplace and they work really well. Also, I have friends who love their Dyson and the support offered by the company. These are the reasons I almost went Dyson. However, after researching the Vertex by Shark and the duo clean power fins I was intrigued. After watching many tests on Vacuum Wars (seriously, watch this guy prior to any vacuum purchase) I was persuaded to purchase the Vertex. The main reason was for the vacuum’s ability to clear hair. I was constantly breaking down previous vacuums to untangle hair and clean clogs from hoses, rollers and unimaginable places where hair got tangled. Additionally, I now only have hard floors and I was attracted to the ability of the soft roller to “polish” my floor (I have not found this to be noticeably true) as stated on some reviews. However, the rollers do a fantastic job at cleaning my hard floors and there has been ZERO hair buildup. This really cannot be overstated. The suction is plenty strong enough to pull dirt, dust and fur from grout lines and edges near walls. I am very happy with power of the Vertex and if it can maintain that power as long as my old Shark, I will be happy. The attachments are pretty typical except for the power fin roller attachment. This thing is absolutely the most useful attachment. It spins so fast from the power of the Vertex and does not get tangled. My furniture has never looked so good and clear of pet fur, this alone might he reason enough to buy this vacuum for pet owners. Some minor improvements for my preference would be to have the ability to extend the handle just a little bit. I am 6’2” and it is just a bit short. The attachments could fit a bit nicer on the vacuum itself. The only one I have attached is the crevice cleaner. The other fits awkwardly and there is no room for the third. No big deal for me as I just leave them in the closet. Also, the hose could be a bit longer for using the attachments. The cord could be another 5-10ft longer, but not a big deal as it is pretty long anyway. Also, there is no way to take apart the base for maintenance. This might not he a big deal as it seems to clear itself pretty well. Time will tell. I do wish the brushes spun a bit faster in high as I feel it would actually polish the floors. The low setting is actually the hard floor setting, but I use the high setting and just a bit faster may he beneficial. Overall, I am very haply with my purchase, but 10 years from now is when I will really know. 4 stars for the room for improvement, but a solid vacuum and most may find it to be 5 stars.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
Can’t go wrong
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum cleaner has amazing suction strength, and I highly recommend it.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
Perfect for all floors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing vacume, love all the attachments. This does great on hardwood floors and carpet. I have 3 cars and this gets all the cat fur they leave behind!
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
Best vacuum ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best I have purchased , Excellent product!!!
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
Powerful Cleaning, Just a Bit Heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark Vertex DuoClean PowerFin Upright Vacuum is an absolute powerhouse! The suction is incredibly strong, and it easily picks up pet hair, dirt, and debris from both carpets and hard floors. The DuoClean and PowerFin technology really make a difference, everything feels cleaner after just one pass. I also love the Powered Lift-Away feature, which makes it easy to clean under furniture and above-floor areas. The self-cleaning brushroll is a game changer. No more cutting tangled hair! The vacuum feels high-quality and looks beautiful in the rose gold finish. The only drawback is the weight. It’s a bit on the heavy side, especially when moving it up and down stairs or doing longer cleaning sessions. However, the excellent cleaning performance more than makes up for it. Overall, it’s a fantastic vacuum for anyone looking for deep cleaning power and advanced features—just be prepared for a little arm workout!
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
Best pet vacuum ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best vacuum ive ever owned! If you have pets this vacuum is for you! I love all the attachments and how good it gets the animal hair up. Even my shaggy rug, this vacuum works so good! Its a little awkward to get use to using at first because the block front is a bit heavier that some of the cordless vacs but since it works so good, I am willing to forfeit that for how awesome this vacuum is!
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
It’s a sucker … lol
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, I loved that I needed no tools to assemble this unit. Everything was just snap into place. I didn’t read anywhere but the unit is almost “self propelling”. The effort to push forward is minimal. The unit does most of the work. I like the blade design so that it’s self cleaning and no hair to get tangled up. The dust container capacity is on the smaller side but it forces to you empty it :)
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 3 out of 5 stars
It’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have given this vacuum since November. I like but don’t love it . We have cats and dogs and it does well with carpet , tile and cat litter . Empties ok and filter is always dirty . It stopped working recently and cooled off then was fine . It tips over easy when using attachment . Small pieces don’t stay on well and hose is not long at all for high places . I had a Dyson animal and don’t love the suction but liked the attachments. This is much lighter and has good suction but isn’t as easy to use . Falls over alot . Won’t get again and not worth the money
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Leah,
Thank you for taking the time to share your experience with the Shark Vertex DuoClean PowerFins Upright Vacuum. We’re glad to hear that the suction performance and ability to handle pet messes on various surfaces have met your needs—but we're sorry to hear it hasn’t fully lived up to your expectations overall.
We understand how important stability, longer hose reach, and easy usability are, especially when cleaning high or awkward areas. Your feedback about the vacuum tipping over and the smaller attachments not staying in place is incredibly helpful and will be shared with our product development team.
If your vacuum has recently stopped working and needs further support, we’d be happy to look into this for you. Please don’t hesitate to reach out to us at 1-855-427-5127—we’re here to help ensure you get the most out of your Shark.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Suction is good, but it is very hard to deal with
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The suction on this vacuum is great, but it is very hard to deal with as far as cleaning goes. It does not maneuver very well. The suction is so strong that area rugs. It sucks up and completely stops. You have to turn the vacuum off and back on to get it started again, even with the rug rotator going I have two extra large muddy mats, which is a shag consistency. It does not vacuum that very well at all it still leaves a lot of dirt in between the rug fibers. I would not buy this vacuum again.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Amanda,
Thank you for sharing your experience with the Shark Vertex DuoClean Upright Vacuum. We're glad to hear you're impressed with its suction power, though we’re sorry it’s been difficult to maneuver and that it’s not performing as expected on area rugs and shag-style mats.
Your detailed feedback is truly helpful and has been shared with our product team. We’d like to assist with optimizing the vacuum for your home setup or discuss alternative options better suited to thick rugs and high-pile surfaces. Please contact us at 1-855-427-5127—we're here to help.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Sword
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have one of this on my house and vacuum really good
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
Amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best vacuum I've had hands down! Works well for a house full of long hair and pet hair!
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
Amazin Vacuum for a house with Pets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing vacuum - very powerful and picks up the pet hair in our home so well! We have 5 dogs and 2 cats. Very impressed and happy with this purchase.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
Great vacuum for taking care of dog hair.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t get hair clogged in it. Great for pet hair I have 4 dogs & this does incredible getting the hair picked up. The power this vacuum has is top notch can’t recommend enough.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
Great vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I chose this vacuum cleaner. Previously had a shark navigator and liked that one so much decided to up grade. The only thing is it is a little heavy, but my other one kept falling over, it was so light. There is an adjustment that controls the suction and that makes it easier to use. There is a feature that I think needs improving. When throw rug or something accidentally gets sucked up a red light goes on. It is on the right side bottom and can’t see it. I am ok with it but some one like a husband who doesn’t pay attention and is just wanting to get done, doesn’t notice the light and that can harm the vacuum cleaner. He doesn’t like to be reminded, but don’t want my vacuum ruined.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
The best vacuum. 100% recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum has incredible suction. I’ve used different brands, and I’m convinced this one is the best.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 4 out of 5 stars
Roller short problem?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little early for a final judgement but this vacuum cleaner seems quote good. It's a bit too heavy for smaller individuals. I've noticed the roller sometimes stops working in the middle of a job. I have to turn it off and then back on the restore that function. Not sure why. At this point, it's merely annoying. If it keeps up, this may be a short and I'll need to swap it for a new one. I'm very happy overall with the performance of this item. Saving the 5th star only due to roller function.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
Powerful clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my parents who are in their 70s. They really love this vacuum. It’s very powerful and basically pushes itself. At first, they weren’t sure because it looks a little odd with the floor piece being smaller but it’s a really great vacuum.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
WOW
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shark is always you get what you pay for, this vacuum??? AMAZING. Its a bit heavier than i thought it would be but most certainly makes up for my only dislike with how powerful this vacuum is. I knew it would be a great vacuum but i did not know it would be *this* great. I did one pass in my living room and i swear it pulled up stuff from 1978. You wouldn’t know i had cats with this bad boy unless you saw them. Absolutely amazing. 10/10
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 5 out of 5 stars
Very nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better then I expected only down side of it is when you put it in lift away it can be heavy to the point its annoying to carry
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend



















