Customer Ratings & Reviews

Love this vacuum! Great suction! My carpets looks cleaner than they did with my old Shark. Two things I don’t like are (reason for the 4 stars instead of 5): no light on the wand and you have to really push hard to get it back into place. When I don’t it comes out while I’m vacuuming and is very annoying.

First pulled this out on a rug that had been “vacuumed” for years on our old device. The amount of dirt and hair it sucked up on first pass was both astonishing and disturbing at the same time. I wish I had updated my vacuum sooner. This one will not disappoint.

Purchased this in October and it worked well until it completely stopped working three months later. Thankfully, it was effortlessly exchanged for a new one at the store. A few of the things I like: great suction on both flat and carpeted surfaces; LED lights are bright; ease of emptying canister with the drop bottom door= brilliant! Room for improvement: lights turn off when detaching handle to use accessories- tricky to see when using in dark corners and underneath furniture; the rubber tip of the accessory end is slanted, which prevents adequate suction in corners- maddening when trying to get lady bugs in corners! Will see how this new replacement fares. I’ve been a loyal fan of Shark for many years and refuse to try other brands.

I really wanted to love this vacuum, but I don’t. I’ve had it for a little over a month and used it a lot in that time. I loved my last Shark vacuum and felt like the designers did everything right with it. I figured upgrading to this beauty would provide me all that and more. The only “more” it provided is suction. I suppose there are a few good things I can say about it: It is pretty. I do not get as much hair wrapped around the roller as I did with my old vacuum, though it’s not 100% efficient with that. And...that’s about it. The CONS: Oh, the cons. :-( It lacks some of the greatest features of past Shark vacuums. There’s no light incorporated into the handle, so when you remove the handle to use an attachment, no illumination. I thought about taking the hose and handle from my old vacuum and using it on this one, but I didn’t pay over $400 for a vacuum to end up scrapping out parts from my old vacuum. The crevice tool doesn’t have the retractable brush on it. I’m sure there are reasons why some people might like the new design with “nubbies” on the end, but I do not. I don’t even know what to do with those...??? The small motorized brush attachment is narrower than my old one, so I find myself using the old one with my new vacuum. I miss the ease with which I could detach the canister with one hand on my old vacuum. Now I need two hands for that. It’s almost like Shark designers thought, “We can’t possibly give our customers more suction AND all of the great features of our past models, but if we charge $400 for it, maybe they’ll THINK it’s better since it’s so expensive.” Alas, this customer is not fooled. I really wish this vacuum wasn’t such a disappointment. My return period at Best Buy has ended, so I will be contacting Shark to find out how to return it. Just yesterday, I started having trouble getting it to turn on. There seems to be a short in the switch. I will probably go back to a less expensive model that may not have as much suction as this one, but will “suck” a lot less overall.

Great vacuum for the price. Found in on sale. It replaced a 10 year old Shark. I’m living in the future now.

Fantastic vacuum with great power and the no tangle brushes are fantastic as well. 10/10 vacuum. Suction is very powerful and it doesn't scatter debris on hard floors while also doing well on carpet and even a very thick rug. Well worth the money. Slightly heavy but you get used to it quickly.

So easy to put together and clean the dust bin. Also, suction power is strong and the attachments work nicely.

I needed a vacuum that would pick up cat litter. This vacuum does do this. I only vacuum about twice a week and we have 4 cats. So, it gets a workout. When I assembled it. it didn't work. I called Shark and the person I spoke to had me reassemble it. It worked The vacuum I got this about 3 weeks ago and am still getting used to it. It stopped working right after I got it. I cleaned out the filter and let it cool off and it started working. . so far it works well with great suction and so far it does the job. Can't evaluate the reliability but Shark vacuums have a good reputation. Because of this and the other issues I gave 4 stars

great vacuum at a good price. I like the fact the roller is not bristles but sort of like a microfiber roller. No hair get's caught in the roller. A little heave but its easy to detach and clean the stairs

Outstanding Performance. We have oriental carpets that our existing could not get to embedded dust. This vacuum has the power to do the trick

great machine, but a little heavy to push on carpeted areas. great suction

This is my second shark. It seems to have more suction and power than my older one and is very easy to use. I would recommend this model to anyone looking for a new vacuum.

Best vacuum I could’ve purchased I have a German shepherd and tried so many vacuums to get rid of hair once I tried this shark vacuum my pet hair is all gone very easy to use and keep clean love it

This vacuum is high powered and perfect for homes with pets. Hair doesn't stick to the brush roll Ann's the liftaway is perfect for my stairs. It switches effortlessly from one floor type to another. I recommend this for anyone with allergies, asthma, pets, or just prefers a really clean home.

Love this vacuum. It has great suction, lightweight, and easy to maneuver. I had a Shark cordless which I really liked because I didn't want to fuss with a cord but I am glad I got this in its place. With the lift-away power head it has so much flexibility - ceilings, stairs, or whatever.

Does everything you want it to :) We finally replaced our creaky, ancient Gen 1 vacuum. I had no idea technology had advanced this far! Agitated and got so much out of our rug... So much had been lurking down there (shudder). The versatility is great. Only wish that it came standard with an upholstery tool and better system to organize attachments.

The roller really foes break up pet hair. I lovw not having to constantly stop and cut off pet hair from roller. I am pleased with the product. It is a little heavier than my previous one but this roller feature is amazing.

This vacuum has been great. We have two Siberian Huskies and this vacuum stays on top of picking up the vast amounts of hair that they shed. It works great on both carpet and hardwood floors. I would highly recommend.

I’ve owned shark vacuum’s since 2006 it’s an addiction Every time they come out with something new I want to try it I have never been disappointed. When they came out with a dual plane I knew that this was the vacuum for me I have very long hair and A Shetland sheep dog the self cleaning roller did it for me!! I I am not going to lie it took some adjusting it is a bit different than all my others the suction was so powerful that the red light kept coming on so I could not use low pile at first but now that I have learned how do use it it works perfect. The only thing I would change is the wand, it no longer has a light on the end Which was very helpful especially in places such as the bathroom besides that I’m very happy with my purchase.

I like that I can vacuum my floors as well as my carpet with this one. But it doesn’t have very good edge control, I wish it would suck up all the way to the wall but it works fine other wise.