Customer Ratings & Reviews

Vacuum worked beautifully on hard flooring but was extremely difficult to push across carpet. I had to return the other and was promptly issued a refund.

Bought the vacuum Thanksgiving weekend. Worked great for a few months, but died today (March 26). This is the second vacuum like this from Shark that I have purchased and both died in less than a year. Not happy to spend almost $300 on a vacuum and have it stop working in 4 months. We'll see if Shark stands behind their product and warranty.

Great value...I would highly recommend buying a shark

Great vacuum, works much better than our old one!!!

works really well and very happy with how it cleans

Great product, even greater results. Is worth the price

Bought the Rose Gold edition for my wife for mothers day 2021 (our vacuum had died recently so figured splurging extra on a better vacuum would be good) . Current date of review is 9/16/2021. Instead of being able to vacuum my home, I have to come on here and inform everyone that for some reason, without any type of loss of power, electrical pulse, or breaker tripping, the vacuum has decided it was completely done. No power from any outlet, while everything else works perfectly fine. We dont even have carpet, literally all hardwood, single story 1600 sq ft home. Beyond surprised by this failure. Expected much more from a Shark product. will never buy again. The vacuume worked amazing until it died after 3 months.

Works great. Great power. I went to a major, well know vac and I went back to my Shark. It works better than the more expensive brand!

Love the new design. Vacuum overall is a bit heavy though.

This thing is j u n k. Light turns off when you remove the wand, so now you can't see whatever it is you removed the wand to get. The attachments pop off of their holders like that was the intention. Super fun game of find the accessory after it randomly shoots off under a couch. The carpet height setting is little more than a janky roller speed / height adjustment. It sucks the rugs up like it is being paid to. It is obnoxiously awkward to handle, and too heavy for how little suction it has compared to my 5-year old Bissell. The agitator / roller is extremely abrasive. It ate through a rug and the cord all in the same day. Caused a nice little spark. Our 10 year old Shark is far far far better than this vacuum cleaner. Our vacuums get a real workout with 2 dogs, so I could see this being adequate for someone with little reason to vacuum... I would never recommend this product to anyone unless I really disliked them,

Best vacuum I have used. Works good on carpet and tile. The roller in front can get a lot of pet hair stuck, remember to clean.

I liked my old shark better. This one is harder to navigate on carpet. It’s a bit too bulky to get behind toilets. Overall it’s a sturdy machine but not as accommodating as the older style.

This is our 3rd Sharp vacuum and cost way more than the other 2. Do NOT waste your money. The power roller stops working and it won’t pick up anything, because Hair get stuck in it. I have long hair, but the other 2 don’t have a problem with this at all. Definitely switching brands with our next purchase.

It’s just okay. Works good but I don’t think it’ll last as long as I want it to. Kinda annoying dispense bin.

Bought the Shark Vertex Duoclean in Sept 2021, so it's barely 2 yrs old, need to replace the entire vacuum head b/c the front roller stopped working, $105 w tax & shipping. It's considered a wear part therefore excluded from the warranty. Watch the attached video, Shark is a scam company with products that break and are not easily repairable or not repairable at all. Buy from another manufacturer, don't fall for the Shark scam.

Not a good choice for tile floors. The roller doesn't reach/clean the grout. Works ok on vinyl floors but quite messy. Leaks while stopped and cleaning it is not a quick and easy thing to do. I prefer using a mop and a bucket.

Do far so good. I just can't figure out how to open the filter compartment.

This is the first vacuum I’ve ever bought & it’s really great. I actually enjoy vacuuming cause of it lmfaooo

Shark products are usually very good. This sweeper was also.

Great vacuum for dog hair. The carpet level choice could be better.