Customer Ratings & Reviews

Loved it until one day it would not start. It lasted one year. Luckily it was still on warranty with Best Buy.

Vacuum worked beautifully on hard flooring but was extremely difficult to push across carpet. I had to return the other and was promptly issued a refund.

Good suction. Unfortunately, the front has an air output that blows the stuff you're trying to vacuum up away from you. Not a good choice for a upright vacuum.

Great value...I would highly recommend buying a shark

Horrible! Does not pick up cat hair at all. The "lift away" section falls off all of the time AND it's quite heavy. It goes all by itself, which you would thing would be a good thing. NO! My arm hurts from trying to get it to go where I want it to go. It has a mind of it's own and takes much longer to vacuum that my old Shark Navigator. DO NOT BUY THIS.

works really well and very happy with how it cleans

Great product, even greater results. Is worth the price

Bought the vacuum Thanksgiving weekend. Worked great for a few months, but died today (March 26). This is the second vacuum like this from Shark that I have purchased and both died in less than a year. Not happy to spend almost $300 on a vacuum and have it stop working in 4 months. We'll see if Shark stands behind their product and warranty.

Bought the Rose Gold edition for my wife for mothers day 2021 (our vacuum had died recently so figured splurging extra on a better vacuum would be good) . Current date of review is 9/16/2021. Instead of being able to vacuum my home, I have to come on here and inform everyone that for some reason, without any type of loss of power, electrical pulse, or breaker tripping, the vacuum has decided it was completely done. No power from any outlet, while everything else works perfectly fine. We dont even have carpet, literally all hardwood, single story 1600 sq ft home. Beyond surprised by this failure. Expected much more from a Shark product. will never buy again. The vacuume worked amazing until it died after 3 months.

Love the new design. Vacuum overall is a bit heavy though.

Works great. Great power. I went to a major, well know vac and I went back to my Shark. It works better than the more expensive brand!

Best vacuum I have used. Works good on carpet and tile. The roller in front can get a lot of pet hair stuck, remember to clean.

The Shark Vertex is exactly what I was looking for in a simple vacuum. Strong suction, easy to manage and maneuver, and simple.

I liked my old shark better. This one is harder to navigate on carpet. It’s a bit too bulky to get behind toilets. Overall it’s a sturdy machine but not as accommodating as the older style.

This thing is j u n k. Light turns off when you remove the wand, so now you can't see whatever it is you removed the wand to get. The attachments pop off of their holders like that was the intention. Super fun game of find the accessory after it randomly shoots off under a couch. The carpet height setting is little more than a janky roller speed / height adjustment. It sucks the rugs up like it is being paid to. It is obnoxiously awkward to handle, and too heavy for how little suction it has compared to my 5-year old Bissell. The agitator / roller is extremely abrasive. It ate through a rug and the cord all in the same day. Caused a nice little spark. Our 10 year old Shark is far far far better than this vacuum cleaner. Our vacuums get a real workout with 2 dogs, so I could see this being adequate for someone with little reason to vacuum... I would never recommend this product to anyone unless I really disliked them,

Do far so good. I just can't figure out how to open the filter compartment.

Bought the Shark Vertex Duoclean in Sept 2021, so it's barely 2 yrs old, need to replace the entire vacuum head b/c the front roller stopped working, $105 w tax & shipping. It's considered a wear part therefore excluded from the warranty. Watch the attached video, Shark is a scam company with products that break and are not easily repairable or not repairable at all. Buy from another manufacturer, don't fall for the Shark scam.

This is the first vacuum I’ve ever bought & it’s really great. I actually enjoy vacuuming cause of it lmfaooo

Great vacuum for dog hair. The carpet level choice could be better.

Samsung good as always, but definitely needs a sound bar.