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Customer Ratings & Reviews

Your price for this item is $439.00
The comparable value price is $479.99

Customer reviews

Rating 4.6 out of 5 stars with 2022 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.8 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,022 reviews
  • Rated 1 out of 5 stars

    Bad Vacuum

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum didn't work for me, I think it was second hand because two months after purchasing it, it was ruined and best buy doesn't want to change it. I don't recommend it and I bought others that were cheaper and last longer.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    shark vertex really has suction

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    new shark is real good , suction power is amazing. roller set uo up is different than old still roller but works good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BIG MISTAKE WILL NOT BUY FROM BEAT BUY AGAIN

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BIG MISTAKE, I purchased this vacuum Nov 29,2022 on this website. I have had problems with it from the moment the warranty expired. It was very pricey for me and it is worthless. I do not recommend buying on this website as the warranty is not going to help you the moment it’s expired. The vacuum obviously has an electrical issue, it turns off over and over while using, at times impossible to get it to switch on at all.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi ChristiaM,

      Thank you for taking the time to share your feedback about the Shark Vertex DuoClean Vacuum. We’re truly sorry to hear about the challenges you’ve experienced with your vacuum, particularly with it shutting off and being difficult to turn back on. We understand how frustrating this can be, especially given the investment you made in the product.

      While the warranty has expired, we’d still like to help troubleshoot the issue or explore potential solutions. Electrical concerns like this may stem from overheating or other factors, and our Customer Service team can assist in diagnosing the problem. Please reach out to us at 1-855-427-5127, and we’ll do our best to support you.

      We appreciate your feedback as it helps us improve, and we hope to find a resolution that restores your confidence in Shark products.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    No More Dust Bunnies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the suction power and the way it maneuvers under the bed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Potent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really potent. I hope this vacuum last for a long time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Rolls are not improvement

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t care for the rollers. My previous shark was a much better cleaner

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - Vertex DuoClean PowerFin Upright Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vacuum move ever purchased. Works well and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding, performs beyond expectation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a little bulky but perfoms better than our Dyson.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good vacuum except when pulled apart to use the canister, the hose is extremely short and awkward . It needs an extension wand, hard on the back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacumn

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great suction and mobility. Easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful tool

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw it was cleaning my carpet neatly! Recomended

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Had high hopes...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum worked quite well at first. Now it seems to struggle with picking up most things on the carpet. The front roller collects too much hair and drops it in big globs on the floor. Unfortunately I missed the return date but I will definitely be replacing this and purchasing a different brand for my needs.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Quality vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sark vacuum picks up great! Love the ease of changing settings from hardwood floors to carpet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stopped working fast!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased one and within two weeks it stopped turning on. Had to replace it. So far so good but I’m a bit traumatized from the first ordeal.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too Heavy. Hard to Maneuver.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very heavy. Hard to maneuver. Just too big and heavy. Wish I had not purchased this vacuum.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    powerful suction

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very powerful suction. I wish it was easier to clean.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started out great in the beginning But then died in just a few months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this vacuum for 2 years. Last year I had to have the floor nozzle replaced, the roller stopped spinning. That piece wasn't covered by warranty. Well, here we are 1 year later, and I am having the same issue. For the price the vacuum should last more than 1 year!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello. Thank you for your time in providing feedback. We sincerely apologize that your vacuum is not working as intended. Please contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Beats a dyson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. Thanks for demonstratuon in srore. Works well

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Shark Vertex DuoClean Power Fin

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark Vertex DuoClean Power Fin Vacuum lasted just over 2 years. Started having issues, not picking up, hard to roll. We called Shark (5 yr warranty), their tech support was rude, difficult to understand. Shark has not stood by their 5 yr warranty.

    No, I would not recommend this to a friend