Customer Ratings & Reviews

I purchased this vacuum Feb 15th 2021 and used it one time. It was amazing the first time, picked up so much more that my Dyson ball, to be fair my Dyson was 11 years old, but the Shark Wertex was incredible. Turned it on the second time and it was dead. There was no suction, and the wand would not work when disconnected from the machine. I called up Shark and they said to return it or I could mail to them and in 2-10 business days after they receive, I would get a new one. Customer service was good, but how could you not be after one use and one week of ownership. I will give them one more shot if they have this in stock at best buy when I return. If they do not have it in stock, back to Dyson I go. Quality is horrible, but the product was great the one time it worked. Buyer beware.

I am very disappointed in this vacuum. Based on the research I did, I was expecting a very good vacuum. I even opted for the more expensive one to increase the odds of getting a good vacuum that would last. Well, it lasted all of 3 months before it quit working. It will not even turn on. The much cheaper vacuum I had before this one - a Panasonic - is still working after many years. I can only hope the warrantee is as good as they claim it to be. Otherwise, I will be stuck with a very expensive lemon.

It came yesterday, my husband put it together which was very easy. I used it for 25 min. and it stopped running. It's been about 30 mins still will not come on. I did not even have the chance to really use any of the options with it so I can not say how they work ! Very disappointed with this. It is my 3rd Shark in 5 years. I bought the higher priced one this time thinking it would last more than a year. Not even an hour !!! My rug is not filthy either.

Vacuums excellently, but hard to push on even a very low pile carpet! I’m 76 years old, so I have to vacuum my carpets in stages, resting every 20 minutes or so. It does such a tremendous job of picking up (even the dog hair from my 2 canine companions), that I decided not to return it!

This is a great vacuum. The double rollers do a great job on tile and carpet. I really like the fact the exhaust does not disturb the path you are about to vacuum. No more chasing dog hair around the house!

Terrible. I’ve only used it a handful of times and it’s given me problems every single time. Now the want won’t clip in and it’s unusable. Even when it sort of worked it’s to top heavy and the hose is super tight. Very cumbersome. Wish I could return the.

I would like to give this vacuum a 10! I purchased it for my niece, that has two large huskeys, a beagle and a cat in the house. She just loves it. It picks up the pet hair with ease.

Terrible condition of packaging, it seemed like the vacuum was probably ok. Had this as a Christmas gift and only 3 uses after unpacking it has died. Of course it is past the return exchange period. Previously had shark products that were great, shark customer service and Best Buy’s are awful concerning this purchase

I have an older Navigator Shark that out preforms this model. This poor rating is due my frustration of doing the same spot 3-4 times over with this vacuum.

We've had the vacuum for five months and it has worked pretty well for four of them. Over the past month, there has been times when it will shut off for no reason. After the last time it shut itself off, it no longer turns on. We've troubleshooted and still no luck. Oit of all the Shark vacuums we have owned, this one has been the worst.

I purchased this vacuum on December 14, 2024 & it stopped working on March 12, 2025. While vacuuming it started turning on and off and now it won't even turn on. BEWARE you may be purchasing a defective product.

I’ve always used sharks and what this felt like an upgrade ended being a waste of money. It works awesome at the beginning until it just burns. It’s heavier and harder to Navigate than other models. So sad to have lost out on so much money in about 60 days.

Broke after purchasing in May 2023. Barely lasted a year for such an expensive vacuum.

it picks up much more than the Shark Rotator it replaced. The Rotator lasted 8 years and only broke because I broke a solder point trying to replace the cord hook

Its very heavy and for me, being i am handicap (bad back and i have to walk with a cane or walker)so as much as i hate to return anything, i gotta return this, its just too heavy

It met all of our needs. It was very easy to assemble. The swivel head is nice. The only disappointment the size of the canister, it's a little small.

It was a great a vacuum until it decided it wanted to randomly stop several times the second time I used it. Cant trust it. And the one star reviews on Amazon all say Shark customer service is terrible.

The different options for floor levels and surfaces makes more of a difference than previously thought. Caught it for a great price on sale!

Horrible! Does not pick up cat hair at all. The "lift away" section falls off all of the time AND it's quite heavy. It goes all by itself, which you would thing would be a good thing. NO! My arm hurts from trying to get it to go where I want it to go. It has a mind of it's own and takes much longer to vacuum that my old Shark Navigator. DO NOT BUY THIS.

Vacuum works well when it works but constantly gets clogged and has to be torn apart and cleaned