Customer Ratings & Reviews
- Model:
- AZ2002
- |
- SKU:
- 11921297
Customer reviews
Rating 4.6 out of 5 stars with 2063 reviews
(2,063 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Rated 2 out of 5 stars
Poor performing vacuum. Our 3rd Sharp Vacuum!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 3rd Sharp vacuum and cost way more than the other 2. Do NOT waste your money. The power roller stops working and it won’t pick up anything, because Hair get stuck in it. I have long hair, but the other 2 don’t have a problem with this at all. Definitely switching brands with our next purchase.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Deenterry,
Thank you for taking the time to share your feedback regarding the Shark Vertex DuoClean PowerFins Upright Vacuum. We’re truly sorry to hear that the power roller has stopped working and hair is causing issues with its performance. We completely understand how frustrating this must be, especially when you’ve had better experiences with previous Shark vacuums.
The Self-Cleaning Brushroll is designed to minimize hair wrap, but for long hair, periodic manual maintenance may help to keep the roller running smoothly. If you’ve already tried this and the roller is still not functioning properly, our team would love the opportunity to assist you further. Please don’t hesitate to contact us at 1-855-427-5127 for troubleshooting or to explore solutions.
We value your loyalty to Shark and are sorry this model didn’t meet your expectations. Your feedback will be shared with our product development team to ensure we continue improving. We hope to have the opportunity to restore your confidence in Shark products in the future.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Shampooer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with price Looking forward to using!!
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 3 out of 5 stars
Just Ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just okay. Works good but I don’t think it’ll last as long as I want it to. Kinda annoying dispense bin.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
- Pros mentioned:Suction
Rated 5 out of 5 stars
Great purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one does the trick for us, we love it. We have had several Sharks and this is the best one yet.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend Rated 3 out of 5 stars
Good vacuum, just not sure if it will last.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. However these canister vacuums don't seem to last very long. This is my third in as many years. We'll see if this one holds up
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for your review on the Shark Vertex DuoClean upright vacuum. We are sure you will enjoy this vacuum for many, many years to come.
Rated 3 out of 5 stars
Good vacuum, I wish it turned easier
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum is ok. It is a little clunk to move around and isn’t as easy to get into tight spaces like our old dyson ball. Overall it seems to pick up a lot of dirt and dog hair.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 1 out of 5 stars
Most clogged vacuum ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum works well when it works but constantly gets clogged and has to be torn apart and cleaned
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Bryan,
Thank you for taking the time to leave a review.
We're very sorry to hear that your vacuum is continually clogging. We will absolutely share your feedback with the relevant teams for consideration on future products. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Vacuum
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than I imagined when purchasing. With two dogs that she’d a ton, I’m continuously having to empty when vacuuming. Not what I expected for the money spent.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend- Pros mentioned:Suction
Rated 5 out of 5 stars
Best for lint and pets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent suction -especially hair and lint - and the hair does not wrap around the roller
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
You need to get one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time we used we could not believe it, we were using a shop vacuum, but we are so stoked we got this one
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend Rated 2 out of 5 stars
Wasn't as hoped
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good choice for tile floors. The roller doesn't reach/clean the grout. Works ok on vinyl floors but quite messy. Leaks while stopped and cleaning it is not a quick and easy thing to do. I prefer using a mop and a bucket.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Wanda,
Thanks for leaving your review.
We're sorry to know that your Shark Upright vacuum did not meet your expectations, particularly on your tile floors. It's disappointing that the roller did not clean the grout, and it was messy to use on vinyl floors. Thank you for sharing your honest feedback with us; we will take it on board for future product improvements focusing on performance and usability. Please reach out to our team by phone at 1-855-427-5127; we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Power
Rated 2 out of 5 stars
Vaccum
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to maneuver. Power is good but it is a hazard for anyone with a bad back. It takes more strength to keep it guided than any other vaccum I have used.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend - Pros mentioned:Suction
Rated 5 out of 5 stars
Good vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughter. She said the vacuum works great and has a lot of suction
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend - Pros mentioned:Suction
Rated 2 out of 5 stars
So-so vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum has good suction but it is unwieldy to use and the on/off switch isn't placed well. It was a compromise purchase: I couldn't find a vacuum with all the things I wanted that had a great rating.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for your review on the Shark Vertex Upright Vacuum. We are sorry to learn of your less than exceptional experience with your Shark. We appreciate the feedback you have provided as it helps us to improve our products.
Rated 3 out of 5 stars
Meh..
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well this vacuum worked great for about 2 months, this thing isn’t good for long and short hair German shepherds it just quit
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best vacune
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is absalutly amazing cant live withiut
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend - Pros mentioned:Suction
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vaccumm great suction in hardwood floor and carpets specially if you have pets .
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend Rated 1 out of 5 stars
They are not selling them anymore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited a week only to receive one that had been used and broken. To add insult to injury I then found out Best Buy isn’t selling them anymore so I can’t even get a replacement. I had to spend MORE money to get a similar one.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Krissie,
Thank you for sharing your experience with us.
We're truly sorry to hear that your vacuum arrived in a used condition. This is not the experience we want for our customers, and we understand how disappointing this must be.
Due to the order being placed through Best Buy's website, we kindly encourage you to contact their Customer Service Team. They'll be better equipped in providing a solution under their terms and conditions.
We sincerely apologize for the inconvenience experienced during this time and hope to see this matter dealt with.
Kind regards,
Shark Clean
- Pros mentioned:Power
Rated 5 out of 5 stars
I have bought shark before
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful vacuum for the price ,love the color as well been a shark buyer for years
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend Rated 1 out of 5 stars
Save Your Money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money, in not quite a year I've had 3 failures of the soft roller. Shark/Ninja is not easy to work with when it come to getting any sort of warranty on the product. After much argument the first time around, they reluctantly sent a new sweeper head that didn't match the sweeper, second failure and very aggrivated they in "good faith" sent a new unit, new unit was received in September 2023 and has already failed again. The unit as a whole is junk. They're made to be thrown away and not serviceable as in being able to purchase replacement belts.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend



















