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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2063 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.8 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 2,063 reviews
  • Rated 3 out of 5 stars

    mmmmmMEH ,, Not quite sure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a back up Vaccuum as DYSON out for repairs. It is taking a bit to get comfortable with and not super happy. It was a deal of the day and needed to use up pts.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great suction. Works great with dogs around and kids making a mess all the time.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 1 out of 5 stars

    Dissatisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not care for this vacuum. It is very heavy to push, the head has an odd way of swiveling rather than staying straight and does not have a place to hold the cord while vacuuming. I am going to return the product as I am not satisfied. I have owned Shark vacuums for several years and am very disappointed in this one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Highly recommended! Excellent suction and a sturdy product

    I would recommend this to a friend
  • Pros mentioned:
    Suction
    Cons mentioned:
    Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Powerful Vac with Self-Cleaning Rollers

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My upright recently broke so I was happy to give the newest Shark a try. First impressions are it is a very well made and powerful vacuum. It’s very easy to setup, pretty much take it out of the box and snap it together, instructions included but not needed. In my first run through the house I was amazed at how quickly the dust cup filled up meaning there was some gunk in there that my older vacuum couldn’t get. This vacuum has some serious suction and the double brush rolls with new fin design obviously is doing a better job than my older Shark did. This model is excellent if you have pets as after a few uses with my old vacuum I’d have to clear out tons of rolled up pet and wife hair from the roller manually. A not-so-fun job, but when I went to do the same here (out of habit) I was actually shocked that I didn’t see a single hair on either of the rollers. I don’t know how it works but the “self-cleaning brush rolls” seem to function as advertised. The LiftAway feature is good when you are using the wand and need more mobility. It allows you to remove the motor and dust cup from the body and either leave the rollers behind for cleaning above the floors or get into tighter places on the ground. For example, I use it to get spiderwebs out of the corners of rooms or dust that has collected on the air inlets on the ceiling. My whole family suffers from allergies as do a lot of folks who live in Central Texas so to combat that I use high quality air filters and vacuum frequently, at least once a week. The sealed system and HEPA air filter keeps the dust and other fine particulates like pollen that makes its way indoors in the spring from being picked up off the floor and thrown into the air for us to breathe in. The only downsides are it is a bit heavy so taking it up and down the stairs can be cumbersome and it doesn’t turn quite as easily as other vacuums, but this is the compromise for a sturdy, well-made, premium upright. Pros: Powerful suction Dual self-cleaning brushrolls Long power cord Liftaway Features Great for Pet Hair Allergen HEPA filters LED Lighted Cons: Heavy Overall, highly recommend this Shark to anyone who is In need of a new powerful upright cleaner.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worked great for less than three months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have loved this vacuum cleaner. I bought it less than three months ago, and it has worked great for our tile floors and also carpet bedrooms. We have dogs and have to have a great vacuum cleaner that works well. But suddenly it will not power on.. haven’t even had it 90 days. It’s way too expensive to be going out this soon!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 4 out of 5 stars

    shark vertex really has suction

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    new shark is real good , suction power is amazing. roller set uo up is different than old still roller but works good

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    No More Dust Bunnies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the suction power and the way it maneuvers under the bed.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Potent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really potent. I hope this vacuum last for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Bad Vacuum

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum didn't work for me, I think it was second hand because two months after purchasing it, it was ruined and best buy doesn't want to change it. I don't recommend it and I bought others that were cheaper and last longer.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy kind of disappointed My last one was very light.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with the weight of your Vertex. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vacuum move ever purchased. Works well and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great vaccuum

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product for my job, and it works very well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good vacuum except when pulled apart to use the canister, the hose is extremely short and awkward . It needs an extension wand, hard on the back

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Outstanding, performs beyond expectation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a little bulky but perfoms better than our Dyson.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Great vacumn

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Great suction and mobility. Easy to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Rolls are not improvement

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t care for the rollers. My previous shark was a much better cleaner

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - Vertex DuoClean PowerFin Upright Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Had high hopes...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum worked quite well at first. Now it seems to struggle with picking up most things on the carpet. The front roller collects too much hair and drops it in big globs on the floor. Unfortunately I missed the return date but I will definitely be replacing this and purchasing a different brand for my needs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    *Warning Dad joke* This vaccume really sucks!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning

    Rated 5 out of 5 stars

    Powerful tool

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw it was cleaning my carpet neatly! Recomended

    I would recommend this to a friend