Customer Ratings & Reviews
- Model:
- AZ2002
- SKU:
- 11921297
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.6 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
to a friend
Great vaccum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved my old shark vacuum and I love this one I have now
I would recommend this to a friendWorks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.*Warning Dad joke* This vaccume really sucks!!!!!!
I would recommend this to a friend
This vacuum sucks! ....really, really well!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you've owned Shark vacuums before, you'll be very familiar with the style and features of this one. If you haven't, get ready to be amazed! Right out of the box it is very easy to get it put together and be ready to use it. It only took me a few minutes to get the pieces together and I was ready to go! I found the included instructions were very easy to read and understand. It comes with all the usual attachments line the crevice tool and small brush attachments. One thing I like to do when testing a new vacuum is to first vacuum my entire house with my old vacuum, and then do it with the new one and see if it picks anything up. I fired up this Shark and away I went. After vacuuming my entire 2400 square foot home I was amazed that I had almost a full cannister of dirt that this picked up. That right there tells you just how good this vacuum is! My old vacuum was no slough either...it was from probably the biggest known name in vacuum makers right now. Some of the other things I love about this vacuum are the light! You'd be surprised how many vacuum manufacturers don't put lights on the front of their vacuums these days. While I don't usually vacuum in the dark, it is nice to have a light to see under couches and coffee tables and things like that. I also love that you can take the cannister off the base of the vacuum and use the wand to get to stairs and ceiling corners and things like that. It nice to not have to lug a huge vacuum around for things like that, because this vacuum is on the heavier side. Overall, I would highly recommend this vacuum. Especially if you have pets! We have a little Boston terrier and he sheds a lot on the couches and floors. This makes it very easy to clean up after him.
I would recommend this to a friendDo not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power switch doesn’t operate as expected. Planning to exchange this product for another.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the switch on yor is not working AZ2002 properly, and your wish to returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum. Lite weight easy to maneuver around.
I would recommend this to a friendHorrible, Worst, a Waste
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst vacuum I've ever purchased. It does not work well on hardwood floors and barely works on carpet. The "power fins" take a miracle to get going and stop faster than a speeding car when it sees a cop running radar. The $120 Bissell works much better.
No, I would not recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad balance on unit longer hose and better brush attachment needed. Overall good value
I would recommend this to a friendDo not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went through 2 in 6 months. Had my previous shark for 7 years
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
Scammed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working less then one month in, but 8 days out of the return period
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review. We're really sorry for the situation you have experienced with your Shark Vertex. We will absolutely share your feedback with the relevant teams to avoid this kind of situation from happening again in the future. To determine the options we can offer you regarding this situation, we kindly encourage you to please contact us at 1-855-427-5127.
Kind regards,
Shark Clean
Best Buy customer service is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the product substantially cheaper and Best Buy’s response was pitiful. I will not buy from them ever again.
No, I would not recommend this to a friendI’d pass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thing does in like a year. When it worked it was phenomenal though
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark - Vertex DuoClean PowerFin Upright Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Vaccuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and got it for a great price. Would recommend to others.
I would recommend this to a friendWorst vacuum ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like it at all very heavy and bulky. Horrible
No, I would not recommend this to a friendGreat vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the different settings and how low it can get to the floor.
I would recommend this to a friendDo not purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unsatisfactory. Quite awkward to use. Quite gimmicky. Will not purchase again. wish I could return it.
No, I would not recommend this to a friendVacuum for pets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum! I have 4 dogs and picks up everything great!
I would recommend this to a friendPiece of garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage, purchased April 2023 and two month old and no longer turns on. Don't waste your money.
No, I would not recommend this to a friendAlready broke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first i would of have this a 5 star. But now a 2 I had it for almost 2 months and it is not picking up. The blue cloth roller is already broken.
No, I would not recommend this to a friendShort lived
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked two times and then would bot turn on. BB was great with the return. Will not purchase a Shark again.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Shark - Vertex DuoClean PowerFin Upright Vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration of future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Shark Vertex Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum is very disappointing. I have been dealing directly with Shark, but if I don't get satisfaction soon, I will be bringing it back for an exchange or my money back.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for your review on the Shark Vertex. We are sorry to hear of your disappointment with this unit. We are sure our Customer Care Team will help you with your inquiries.