Customer Ratings & Reviews

Worst vacuum cleaner. I bought this brand new opened it and it will not turn on. T

It's possessed, the power button doesn't work but you touch the handle it turns on and off. I didn't buy the insurance through Best Buy... I hope they will take it back. Don't Buy this vacuum if you know what's Best for you.

Worst vacuum I ever purchased! When using once you shut off, will not turn back on. We keep on resetting does not work until the next day.

Very difficult to use. Detached canister kept falling over. Damaged my hardwood floor. Needed an extra set of hands to use!

This is my 3rd Shark vacuum and this is the most powerful of all of them. The units is easy to assemble out of the box and the attachments store easily. There isn't a place to store the power head attachment so that is a little annoying. The dust collection bin is also larger than the one I owned previously but it's easy to detach and to empty. It is a little heavier than the Shark Duo clean but it is definitely worth it. The setting switch on the handle is easy to use and I like the location of the power switch. It's much more convenient. The new powerfins seem to do a good job of collecting debris and there are no hair tangles around the brushes to worry about. Overall, I would say this is a great vacuum especially with not having to remove hair from the brushes when you have 2 women in the house with long hair.

After using it couple times it’s not working anymore

Currently, I have a much older upright as well as a high end cordless vac. I was looking to replace my heavy upright with something lighter but still want the power of an upright. I could have simply used my cordless vac since it claims it's as strong as an upright, but it's not. After researching, the Shark Vertex seemed to be the sweet spot in between and I decided to try it. First impressions: • Seems relatively compact and not too heavy • Build quality seems high • Color is a little off-putting for me; rose gold accents aren't my thing • Nice selection of accessories/attachments • Very easy to assemble • Versatile lift-off configurations After getting it all put together, which took about 5 minutes max, I tested it out. I used it on carpet, wood floors and area rugs. The lit powered brush head pivots as you push it and it can swivel around objects quite easily. The new Powerfins on the brush roller seem to do a nice job keeping the brush in contact with all three surfaces and really did a great job sweeping up the carpet fibers to release deep dirt. I had just vacuumed the day before with my cordless and the Shark Vertex still picked up quite a bit of dirt. I was very surprised. It felt like an upright and was quite powerful. Shark says that the Vertex is the most powerful of all their vacuums. After floor cleaning, I went straight to the stairs. The lift off function is amazing and the handle placement makes it very easy to hold. With a simple click, the vacuum body detaches from the wand connected to the powerhead brush, which I removed and replaced with the included smaller air driven tangle-free brush head. Cleaning the stairs was super easy and fast. I've really been wanting a more powerful vacuum that makes stair cleaning simple. The Vertex did that. I also used the powered lift off configuration while vacuuming the carpet but I found it was a little awkward. The powered brush head seemed to run away from me while using and it never stayed flush to the carpet but kept lifting off the floor. I guess the brush head isn't heavy enough to keep it firmly in contact with the floor. Last but not least, I used the non powered lift off configuration where I used the attachments at the end of the wand. I cleaned air vents high and low as well as curtains. It was super easy and it worked very well. It definitely felt more powerful than my existing cordless. Emptying the bin was super simple. Just detach the bin and hold over the trash can. Push a small latch button on the bottom of the dustbin and it empties via gravity. It's a pretty common way of emptying vacuums these days–no bags. There are a couple pre-filters you can clean, and I recommend doing so. They get dirty pretty fast. There's also a HEPA filter so that the dust is sealed and nothing is blown out during use. Storage was simple. I clicked it all back together and wound the cord up on the built in cord holders. It's pretty compact and fits nicely in a small closet. My only criticisms of the Vertex are: • No brush roll off option. It lifted my area rugs off the wood floors. • I wish the color scheme was a bit more neutral. • No bending/hinge point on the wand. It won't bend like previous models for cleaning under objects. • As I mentioned earlier, the powered lift off function using the powered brush head was awkward. The back of it kept lifting off the floor. • The included mini powered brush head ( what I used on the stairs) was only air powered. Would have been much better if it was motor driven instead. Overall, I was quite impressed with the new Vertex. It was powerful and the new Powefins seemed to do a great job getting deep into the carpet fibers. The Vertex is compact and very versatile with the powered and non-powered lift off configurations. It fit right in between my heavy old upright and less powerful cordless vac and I'm very I chose it. Plus, the 5 year warranty is great for future peace of mind.

My husband had to take it apart so I could use it and I still can't the hose is too stiff and isn't flexible at all I wish I could take it back but I think it's been too long we were so busy for CHRISTMAS I didn't have a chance and I didn't use it too clean with cause it was so heavy

Seriously this vaccum and the apex worst shark value vaccums ive ever bought. Each returned after a couple of uses

Purchased this vacuum Dec. 20th and it doesn't work Jan 22. Now it's no longer returnable. Disappointed!

Used once and no longer has power. Cleaned one room emptied and moved to another room.

Really disappointed- less then 6 months old and it stopped working

Not something I would recommend as it was not as good as advertised.

Hose part got stuck into the brush and cannot remove it

This is my decond vacuum. And it again has stopped working. Please help.

This is the best vacuum cleaner I have ever owned. Way better than the Dyson I had and very simple to use. Shark has taken several lessons learned over the years and incorporated them in this model. The filter is larger, flat and easy to clean. The power button is on the handle where it's needed, and the rotor brushes are designed to accumulate less debris on them while propelling larger pieces of dirt into the vacuum. All in all an excellent product. The only improvement i would ask for is a round brush. Rectangular brushes are not as versatile for getting into areas. Offer a round brush accessory and I'll buy it shark!

My wife and I have owned six or more upright vacuum cleaners (as well as three or four shop vacs) over the past 35 years, and none of them were in the same league as the Shark Vertex upright we purchased at Best Buy at the beginning of this month (December, 2023). They were all highly rated according to our research, and good brands such as Eureka--The Boss, Kirby, and Panasonic. None of them was as powerful, as lightweight, or as convenient as this Shark Vertex. It's lightweight, extremely well thought out, and it's the most powerful vacuum cleaner we've ever owned. It's a truly amazing piece of equipment.

This vacuum is the ideal vacuum for a house of shedding dogs, it’s powerful, easy to clean and it’s so easy to breakdown and put back together. I even break it down and use it in the car when I take the dogs on car rides. It’s is the ultimate tool for everything from hard floors, carpets and even upholstery comes with a decent amount of tools but Shark even has more to add to your collection. I have two 4 year old pit bulls and they shed every second of the day but this thing keeps up with the bulk.

Broke in 6 months. I would not recommend this vacuum. Too expensive.

This is honestly the best vacuum I've ever owned. We own 3 cats and our house is carpeted. The vacuum picks up so much fur, litter, dust, hair, and dirt! With our older, retired vacuum, my boyfriend had to take it apart at least once every 3 months to refresh it. He had to take it a part to get rid of all of the hair stuck on the brush basically. With this vacuum, we hadn't had to do it nor worry about it. It's super easy to clean and there are so many different attachments to clean different things!!