Customer Ratings & Reviews

it picks up much more than the Shark Rotator it replaced. The Rotator lasted 8 years and only broke because I broke a solder point trying to replace the cord hook

Its very heavy and for me, being i am handicap (bad back and i have to walk with a cane or walker)so as much as i hate to return anything, i gotta return this, its just too heavy

Broke after purchasing in May 2023. Barely lasted a year for such an expensive vacuum.

It met all of our needs. It was very easy to assemble. The swivel head is nice. The only disappointment the size of the canister, it's a little small.

I purchased this vacuum on December 14, 2024 & it stopped working on March 12, 2025. While vacuuming it started turning on and off and now it won't even turn on. BEWARE you may be purchasing a defective product.

The different options for floor levels and surfaces makes more of a difference than previously thought. Caught it for a great price on sale!

Best vacuum cleaner I have ever had. May be a little heavy for some, but its cleaning power makes it a pleasure to use.

This vacuum is both attractive and powerful, but the power comes at the cost of noise, bulk, and weight (sorry, no such thing as a free lunch). While it does an AMAZING job of picking up dog hair, the dogs themselves don’t seem to enjoy this appliance, preferring to run away from it. The beater brush is also easy to remove for cleaning (nice touch), and the tank itself is easy to empty. The light on the front is also appreciated. Really, the only down side is that there does not appear to be any storage place on the unit itself that I could find to hold the various attachments that came with it. Yes, this unit is expensive, but it has the power to justify the cost.

It was a great a vacuum until it decided it wanted to randomly stop several times the second time I used it. Cant trust it. And the one star reviews on Amazon all say Shark customer service is terrible.

Great powerful vacuum. I have a dog with long hair and this vacuum does a great job on our area rugs that trap it.

Very interesting design that proved to be very useful. This was purchased as a gift and the recipient loves it!

Unboxing and assembly was super-fast and simple. The main unit is 4 pieces that snap together easily, and I had the vacuum unboxed and powered on less than 5 minutes. All the controls are conveniently placed on the handle. You have the power on/off as well as different floor settings for carpet, hard floors and high pile or area rugs. I love how it has an effortless interchangeable design. You can keep it assembled for floor vacuuming, but with the push of one button, the canister will release and you can use it as a cannister type vacuum for stairs, furniture or hard to reach areas. You can also leave the cannister attached and just remove the main handle/hose to reach high places. My only complaint on the design is the power cord placement. It’s located on the top left side of the cannister, and just feels awkward as you vacuum, you have to always deal with cord slack in weird spots. For me though, I find that if I just loop the cord through the handle, that issue goes away for me. When vacuuming, it’s almost self-propelled going forward. It takes much less effort to push the vacuum which is nice, and with the super pivoting brushes, it has effortless turning motions in all direction, almost like a Dyson ball type. The LED lights on the front are incredibly bright, even in bright sunshine you can see debris and hair on the floor that you might otherwise not see. And because of the interchangeable design, the roller brush head of the vacuum has plenty of clearance around it, making it super easy to fully get under couches, chairs or other hard to reach areas. I do wish the brush head was slightly larger though. Suction power is awesome. We have a large house, with a Labrador who sheds all the time, so we are hard on vacuums. Compared to our other vacuums (Shark and Dyson) this one lives up to the marketing by saying it has the most suction power out there. It does. It picks up everything. I even ran it over a previously swept carpet from another vacuum and it still picked up a cannister full of dust and hair. It’s amazing. I do wish the dust cup was larger though. With this much suction, especially if you’re using this for debris and pet hair, the dust cup fills up fast, so if you’re vacuuming large rooms, prepare to empty the cup at least 2 or three times. The one feature they tout heavily on this unit is that hair will not wrap around the brushes. I found that not to be true. I vacuumed my daughters room, and even after letting the rollers spin for a while to unwrap or feed the hair off the roller, the second power fin roller was completely wrapped with her hair that we cannot get off without cutting. So that feature to me does not deliver here. Overall, I love it. It delivers on the powerful suction, which for us is the biggest feature needed in our day to day. I love the design and how easy you can go from upright to cannister vacuum. I do wish the dust cup was bigger and in our experience, hair definitely still wraps around the rollers.

Broke in 6 months. I would not recommend this vacuum. Too expensive.

I have not tried it yet! It's a Christmas Gift for my wife!! All of the reviews were raves!!

When this vacuum was working it was working very well; the amount of dirt and dust that it collected was quite impressive. At about 5 minutes the vacuum shut off and has never worked since, thankfully i’m still able to return it.

Best vacuum ever. It picks up everything. The suction is amazing. The power lift and attachments really let me get everywhere I need to so I can clean my home. Cord is long I don’t need to keep plugging and unplugging. Only complaint is it’s on the heavy side and took some getting use to. I tried so many other vacuums, none compare to the vertex suction power.

I purchased this less than 2 years ago and it has literally quit working! I have had several Dyson and then switched to a shark and loved it so I assumed I’d love this one too. WRONG! I am so disappointed in this vacuum.

We had a Shark Professional Rotator for years that unfortunately broke. We purchased this one as a replacement for double the price. We feel the old one was better. Rollers constant get jammed with throw rugs

It sucks but that's the end of the pros of this vacuum IMHO, unfortunately. The collection bin is deceptively small and you have to open it from the bottom where all the debris comes out. The brushes still had long hairs wrapped around them. The brushes will not turn off for hardwood floors and the brush rollers only went to about 2" from the edge of the head so you can't get along baseboards. Back to Dyson for us!

Great product at a great price. I love the removeable canister.