Customer Ratings & Reviews

Nice vacuum cleaner for the money. It gets the job done.

For sure this is a powerful vacuum cleaner. So much so that is it hard for me to maneuver as a 72 year old with a weak wrist. It pulls to the left and hurts my wrist. One thing I really wish it provided is on board tool storage. I realize this would make the machine even heavier than it already is. Reviews say that its best function is on hard surface floors over plush carpets which is mostly in my home. After vacuuming the carpet with the shark, I went over the same areas and my old vacuum and was able to pick up more dirt and pet hair. For these reasons, I have returned the vacuum. It's just not a good fit for myneeds.

I really wanted to love this vacuum, but I don’t. I’ve had it for a little over a month and used it a lot in that time. I loved my last Shark vacuum and felt like the designers did everything right with it. I figured upgrading to this beauty would provide me all that and more. The only “more” it provided is suction. I suppose there are a few good things I can say about it: It is pretty. I do not get as much hair wrapped around the roller as I did with my old vacuum, though it’s not 100% efficient with that. And...that’s about it. The CONS: Oh, the cons. :-( It lacks some of the greatest features of past Shark vacuums. There’s no light incorporated into the handle, so when you remove the handle to use an attachment, no illumination. I thought about taking the hose and handle from my old vacuum and using it on this one, but I didn’t pay over $400 for a vacuum to end up scrapping out parts from my old vacuum. The crevice tool doesn’t have the retractable brush on it. I’m sure there are reasons why some people might like the new design with “nubbies” on the end, but I do not. I don’t even know what to do with those...??? The small motorized brush attachment is narrower than my old one, so I find myself using the old one with my new vacuum. I miss the ease with which I could detach the canister with one hand on my old vacuum. Now I need two hands for that. It’s almost like Shark designers thought, “We can’t possibly give our customers more suction AND all of the great features of our past models, but if we charge $400 for it, maybe they’ll THINK it’s better since it’s so expensive.” Alas, this customer is not fooled. I really wish this vacuum wasn’t such a disappointment. My return period at Best Buy has ended, so I will be contacting Shark to find out how to return it. Just yesterday, I started having trouble getting it to turn on. There seems to be a short in the switch. I will probably go back to a less expensive model that may not have as much suction as this one, but will “suck” a lot less overall.

Love this vacuum! Great suction! My carpets looks cleaner than they did with my old Shark. Two things I don’t like are (reason for the 4 stars instead of 5): no light on the wand and you have to really push hard to get it back into place. When I don’t it comes out while I’m vacuuming and is very annoying.

Live, love and use regularly. I couldn’t imagine not using this vacuum ever. I will say it’s so worth the money this vacuum is worth every penny it’s so powerful. Works wonderful on hard floors area rugs and thick carpets.

Really great power over other brands. RECOMMENDED.

Fantastic vacuum with great power and the no tangle brushes are fantastic as well. 10/10 vacuum. Suction is very powerful and it doesn't scatter debris on hard floors while also doing well on carpet and even a very thick rug. Well worth the money. Slightly heavy but you get used to it quickly.

I will never need another vacuum. This is the way they're supposed to be!

Love this vacuum. It has a powerful suction and is easy to operate. It isnt super heavy or bulky. Works perfect for me.

This is a step up at multiple levels from previous dirt devil, huge difference in suction, motor noise, ease of use and quality. Totally worth it.

Great vacuum. It does a great job on carpet and hard floors. Easy to clean debris when needed. It is a little heavy however. Overall, a very good vacuum.

A very nice vacuum and works very well. I would recommend to others

This vacuum is high powered and perfect for homes with pets. Hair doesn't stick to the brush roll Ann's the liftaway is perfect for my stairs. It switches effortlessly from one floor type to another. I recommend this for anyone with allergies, asthma, pets, or just prefers a really clean home.

Really like this vacuum. Has great suction and it is the 1st vacuum I've ever had cleans where the floor and baseboard meet. It was easy to assemble and I am especially fond of the extra attachments it comes with making it easier to clean hard to reach places and furniture.

Purchased this in October and it worked well until it completely stopped working three months later. Thankfully, it was effortlessly exchanged for a new one at the store. A few of the things I like: great suction on both flat and carpeted surfaces; LED lights are bright; ease of emptying canister with the drop bottom door= brilliant! Room for improvement: lights turn off when detaching handle to use accessories- tricky to see when using in dark corners and underneath furniture; the rubber tip of the accessory end is slanted, which prevents adequate suction in corners- maddening when trying to get lady bugs in corners! Will see how this new replacement fares. I’ve been a loyal fan of Shark for many years and refuse to try other brands.

great vacuum at a good price. I like the fact the roller is not bristles but sort of like a microfiber roller. No hair get's caught in the roller. A little heave but its easy to detach and clean the stairs

I’ve owned shark vacuum’s since 2006 it’s an addiction Every time they come out with something new I want to try it I have never been disappointed. When they came out with a dual plane I knew that this was the vacuum for me I have very long hair and A Shetland sheep dog the self cleaning roller did it for me!! I I am not going to lie it took some adjusting it is a bit different than all my others the suction was so powerful that the red light kept coming on so I could not use low pile at first but now that I have learned how do use it it works perfect. The only thing I would change is the wand, it no longer has a light on the end Which was very helpful especially in places such as the bathroom besides that I’m very happy with my purchase.

Does everything you want it to :) We finally replaced our creaky, ancient Gen 1 vacuum. I had no idea technology had advanced this far! Agitated and got so much out of our rug... So much had been lurking down there (shudder). The versatility is great. Only wish that it came standard with an upholstery tool and better system to organize attachments.

This is my second shark. It seems to have more suction and power than my older one and is very easy to use. I would recommend this model to anyone looking for a new vacuum.

This vacuum has been great. We have two Siberian Huskies and this vacuum stays on top of picking up the vast amounts of hair that they shed. It works great on both carpet and hardwood floors. I would highly recommend.