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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2079 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.8 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,079 reviews
  • Rated 5 out of 5 stars

    Awesome vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dog hair is a major problem with my 2 dogs. Well worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks just about everything that’s in it’s way. So far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is the vest inversion I did, very good product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum sucks. It picks up everything I throw at is

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vaccine

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum. Cleans floors thoroughly. Light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Won't be buying other brands ever again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love! Picks up EVERYTHING. My dog was limited to only our main floor due to her shedding. I used it to see if it would collect all her hair and it did!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Vacuum for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best vacuum so far. Picks up 85 percent of dog hair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dont stay away from this shark.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised at the power it has for pick up. Easy to use .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than my Dyson. Great on stairs and blinds too.

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning

    Rated 5 out of 5 stars

    This Shark has some BITE!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT! Works NICELY on both thick and thin carpets AND hardwood floors. Goes UNDER the beds, too! (lots of hard to get to animal hair hides under there!!!!)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far. Very effective at picking up dog hair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality will never switch to a different brand

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum worked beautifully on hard flooring but was extremely difficult to push across carpet. I had to return the other and was promptly issued a refund.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Thank you for your review on the Shark Vertex Upright. We are sorry to hear that you had this issue with using the unit on carpets. We would like to inform you that this unit works great on most carpets, however, it may struggle with some high/plush pile carpets. We recommend contacting the manufacturer of the flooring to verify compatibility.

  • Rated 3 out of 5 stars

    Great at first but a let down at the end

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this vacuum at first. Worked absolutely great. But I have dogs and it's been 2 years now and it clogs up very easily and they wheel fell off. So after paying $450 I would expect it to last longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value...I would highly recommend buying a shark

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 1 out of 5 stars

    DO NOT BUY THIS.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible! Does not pick up cat hair at all. The "lift away" section falls off all of the time AND it's quite heavy. It goes all by itself, which you would thing would be a good thing. NO! My arm hurts from trying to get it to go where I want it to go. It has a mind of it's own and takes much longer to vacuum that my old Shark Navigator. DO NOT BUY THIS.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Thank you for taking the time to provide us with your review on the Shark Vertex Upright Vacuum. We are sorry to learn of your less than exceptional experience you are having with your Shark. We would like to invite you to reach out to our Product Specialists who will be happy to assist you with the issues you are having. They are available at 1-877-581-7375 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, even greater results. Is worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vaccuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works really well and very happy with how it cleans

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good vacuum untiiiiil...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really, really good vacuum cleaner. Until the brush head stops working. and it *will* stop working. Shark considers the entire head a "wear" part so anything that happens isn't covered by the warranty. But they'll sell you a new head piece. If you get this, make sure to get the BestBuy plan on it because, when something happens, Shark doesn't cover it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're sorry to hear that you were having trouble with your Vertex. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Suction

    Rated 1 out of 5 stars

    Terrible buy. died after 3.5 month?

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Rose Gold edition for my wife for mothers day 2021 (our vacuum had died recently so figured splurging extra on a better vacuum would be good) . Current date of review is 9/16/2021. Instead of being able to vacuum my home, I have to come on here and inform everyone that for some reason, without any type of loss of power, electrical pulse, or breaker tripping, the vacuum has decided it was completely done. No power from any outlet, while everything else works perfectly fine. We dont even have carpet, literally all hardwood, single story 1600 sq ft home. Beyond surprised by this failure. Expected much more from a Shark product. will never buy again. The vacuume worked amazing until it died after 3 months.

    No, I would not recommend this to a friend