Customer Ratings & Reviews
- Model:
- AZ2002
- |
- SKU:
- 11981713
Customer reviews
Rating 4.6 out of 5 stars with 2079 reviews
(2,079 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Rated 2 out of 5 stars
Poor performing vacuum. Our 3rd Sharp Vacuum!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 3rd Sharp vacuum and cost way more than the other 2. Do NOT waste your money. The power roller stops working and it won’t pick up anything, because Hair get stuck in it. I have long hair, but the other 2 don’t have a problem with this at all. Definitely switching brands with our next purchase.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Deenterry,
Thank you for taking the time to share your feedback regarding the Shark Vertex DuoClean PowerFins Upright Vacuum. We’re truly sorry to hear that the power roller has stopped working and hair is causing issues with its performance. We completely understand how frustrating this must be, especially when you’ve had better experiences with previous Shark vacuums.
The Self-Cleaning Brushroll is designed to minimize hair wrap, but for long hair, periodic manual maintenance may help to keep the roller running smoothly. If you’ve already tried this and the roller is still not functioning properly, our team would love the opportunity to assist you further. Please don’t hesitate to contact us at 1-855-427-5127 for troubleshooting or to explore solutions.
We value your loyalty to Shark and are sorry this model didn’t meet your expectations. Your feedback will be shared with our product development team to ensure we continue improving. We hope to have the opportunity to restore your confidence in Shark products in the future.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
You need to get one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time we used we could not believe it, we were using a shop vacuum, but we are so stoked we got this one
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend - Pros mentioned:Power
Rated 2 out of 5 stars
Vaccum
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to maneuver. Power is good but it is a hazard for anyone with a bad back. It takes more strength to keep it guided than any other vaccum I have used.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend - Pros mentioned:Suction
Rated 5 out of 5 stars
Best for lint and pets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent suction -especially hair and lint - and the hair does not wrap around the roller
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend - Pros mentioned:Suction
Rated 2 out of 5 stars
So-so vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum has good suction but it is unwieldy to use and the on/off switch isn't placed well. It was a compromise purchase: I couldn't find a vacuum with all the things I wanted that had a great rating.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for your review on the Shark Vertex Upright Vacuum. We are sorry to learn of your less than exceptional experience with your Shark. We appreciate the feedback you have provided as it helps us to improve our products.
Rated 3 out of 5 stars
Vacuum
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than I imagined when purchasing. With two dogs that she’d a ton, I’m continuously having to empty when vacuuming. Not what I expected for the money spent.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend- Pros mentioned:Suction
Rated 5 out of 5 stars
Good vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughter. She said the vacuum works great and has a lot of suction
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best vacune
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is absalutly amazing cant live withiut
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend Rated 3 out of 5 stars
Meh..
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well this vacuum worked great for about 2 months, this thing isn’t good for long and short hair German shepherds it just quit
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend- Pros mentioned:Suction
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vaccumm great suction in hardwood floor and carpets specially if you have pets .
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend Rated 1 out of 5 stars
Not a good vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working, I had my previous vacuum for years and bought this one to replace that one. Now this one just stopped functioning.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Fabiola,
Thank you so much for sharing your review. We're truly disappointed to learn that your Shark Vertex Vacuum stopped working. We understand how frustrating it can be when you expect value for your purchase, and your vacuum no longer supports your cleaning needs. We do encourage you to give us a call at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We do hope to remain the trusted brand in your home.
Kind regards,
Shark Home
- Pros mentioned:Power
Rated 5 out of 5 stars
I have bought shark before
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful vacuum for the price ,love the color as well been a shark buyer for years
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend Rated 3 out of 5 stars
mmmmmMEH ,, Not quite sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a back up Vaccuum as DYSON out for repairs. It is taking a bit to get comfortable with and not super happy. It was a deal of the day and needed to use up pts.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend- Pros mentioned:Suction
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great suction. Works great with dogs around and kids making a mess all the time.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend Rated 1 out of 5 stars
Save Your Money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money, in not quite a year I've had 3 failures of the soft roller. Shark/Ninja is not easy to work with when it come to getting any sort of warranty on the product. After much argument the first time around, they reluctantly sent a new sweeper head that didn't match the sweeper, second failure and very aggrivated they in "good faith" sent a new unit, new unit was received in September 2023 and has already failed again. The unit as a whole is junk. They're made to be thrown away and not serviceable as in being able to purchase replacement belts.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend- Pros mentioned:SuctionCons mentioned:Weight
Rated 5 out of 5 stars
Powerful Vac with Self-Cleaning Rollers
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My upright recently broke so I was happy to give the newest Shark a try. First impressions are it is a very well made and powerful vacuum. It’s very easy to setup, pretty much take it out of the box and snap it together, instructions included but not needed. In my first run through the house I was amazed at how quickly the dust cup filled up meaning there was some gunk in there that my older vacuum couldn’t get. This vacuum has some serious suction and the double brush rolls with new fin design obviously is doing a better job than my older Shark did. This model is excellent if you have pets as after a few uses with my old vacuum I’d have to clear out tons of rolled up pet and wife hair from the roller manually. A not-so-fun job, but when I went to do the same here (out of habit) I was actually shocked that I didn’t see a single hair on either of the rollers. I don’t know how it works but the “self-cleaning brush rolls” seem to function as advertised. The LiftAway feature is good when you are using the wand and need more mobility. It allows you to remove the motor and dust cup from the body and either leave the rollers behind for cleaning above the floors or get into tighter places on the ground. For example, I use it to get spiderwebs out of the corners of rooms or dust that has collected on the air inlets on the ceiling. My whole family suffers from allergies as do a lot of folks who live in Central Texas so to combat that I use high quality air filters and vacuum frequently, at least once a week. The sealed system and HEPA air filter keeps the dust and other fine particulates like pollen that makes its way indoors in the spring from being picked up off the floor and thrown into the air for us to breathe in. The only downsides are it is a bit heavy so taking it up and down the stairs can be cumbersome and it doesn’t turn quite as easily as other vacuums, but this is the compromise for a sturdy, well-made, premium upright. Pros: Powerful suction Dual self-cleaning brushrolls Long power cord Liftaway Features Great for Pet Hair Allergen HEPA filters LED Lighted Cons: Heavy Overall, highly recommend this Shark to anyone who is In need of a new powerful upright cleaner.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend - Cons mentioned:Weight
Rated 1 out of 5 stars
Dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not care for this vacuum. It is very heavy to push, the head has an odd way of swiveling rather than staying straight and does not have a place to hold the cord while vacuuming. I am going to return the product as I am not satisfied. I have owned Shark vacuums for several years and am very disappointed in this one.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend Rated 2 out of 5 stars
Wasn't as hoped
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good choice for tile floors. The roller doesn't reach/clean the grout. Works ok on vinyl floors but quite messy. Leaks while stopped and cleaning it is not a quick and easy thing to do. I prefer using a mop and a bucket.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Wanda,
Thanks for leaving your review.
We're sorry to know that your Shark Upright vacuum did not meet your expectations, particularly on your tile floors. It's disappointing that the roller did not clean the grout, and it was messy to use on vinyl floors. Thank you for sharing your honest feedback with us; we will take it on board for future product improvements focusing on performance and usability. Please reach out to our team by phone at 1-855-427-5127; we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Suction
Rated 5 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Highly recommended! Excellent suction and a sturdy product
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend Rated 2 out of 5 stars
Worked great for less than three months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have loved this vacuum cleaner. I bought it less than three months ago, and it has worked great for our tile floors and also carpet bedrooms. We have dogs and have to have a great vacuum cleaner that works well. But suddenly it will not power on.. haven’t even had it 90 days. It’s way too expensive to be going out this soon!
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend



















