Customer Ratings & Reviews
- Model:
- AZ2002
- |
- SKU:
- 11981713
Customer reviews
Rating 4.6 out of 5 stars with 2079 reviews
(2,079 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
- Pros mentioned:Suction
Rated 4 out of 5 stars
shark vertex really has suction
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.new shark is real good , suction power is amazing. roller set uo up is different than old still roller but works good
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 1 out of 5 stars
Most clogged vacuum ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum works well when it works but constantly gets clogged and has to be torn apart and cleaned
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Bryan,
Thank you for taking the time to leave a review.
We're very sorry to hear that your vacuum is continually clogging. We will absolutely share your feedback with the relevant teams for consideration on future products. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
- Pros mentioned:Suction
Rated 5 out of 5 stars
No More Dust Bunnies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the suction power and the way it maneuvers under the bed.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend - Pros mentioned:Suction
Rated 5 out of 5 stars
Potent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really potent. I hope this vacuum last for a long time.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend Rated 3 out of 5 stars
Vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very good vacuum except when pulled apart to use the canister, the hose is extremely short and awkward . It needs an extension wand, hard on the back
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Best of the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum move ever purchased. Works well and easy to use
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great vaccuum
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this product for my job, and it works very well.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend - Cons mentioned:Weight
Rated 2 out of 5 stars
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy kind of disappointed My last one was very light.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the weight of your Vertex. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Outstanding, performs beyond expectation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little bulky but perfoms better than our Dyson.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend - Pros mentioned:Suction
Rated 5 out of 5 stars
Great vacumn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Great suction and mobility. Easy to use
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend Rated 2 out of 5 stars
Had high hopes...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum worked quite well at first. Now it seems to struggle with picking up most things on the carpet. The front roller collects too much hair and drops it in big globs on the floor. Unfortunately I missed the return date but I will definitely be replacing this and purchasing a different brand for my needs.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Rated 1 out of 5 stars
Bad Vacuum
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum didn't work for me, I think it was second hand because two months after purchasing it, it was ruined and best buy doesn't want to change it. I don't recommend it and I bought others that were cheaper and last longer.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.*Warning Dad joke* This vaccume really sucks!!!!!!
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend - Pros mentioned:Carpet cleaning
Rated 5 out of 5 stars
Powerful tool
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I saw it was cleaning my carpet neatly! Recomended
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend Rated 3 out of 5 stars
Rolls are not improvement
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t care for the rollers. My previous shark was a much better cleaner
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark - Vertex DuoClean PowerFin Upright Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Quality vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sark vacuum picks up great! Love the ease of changing settings from hardwood floors to carpet
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friend Rated 3 out of 5 stars
Stopped working fast!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased one and within two weeks it stopped turning on. Had to replace it. So far so good but I’m a bit traumatized from the first ordeal.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
I would recommend this to a friendRated 1 out of 5 stars
They are not selling them anymore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited a week only to receive one that had been used and broken. To add insult to injury I then found out Best Buy isn’t selling them anymore so I can’t even get a replacement. I had to spend MORE money to get a similar one.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Krissie,
Thank you for sharing your experience with us.
We're truly sorry to hear that your vacuum arrived in a used condition. This is not the experience we want for our customers, and we understand how disappointing this must be.
Due to the order being placed through Best Buy's website, we kindly encourage you to contact their Customer Service Team. They'll be better equipped in providing a solution under their terms and conditions.
We sincerely apologize for the inconvenience experienced during this time and hope to see this matter dealt with.
Kind regards,
Shark Clean
- Cons mentioned:Weight
Rated 2 out of 5 stars
Too Heavy. Hard to Maneuver.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very heavy. Hard to maneuver. Just too big and heavy. Wish I had not purchased this vacuum.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friend Rated 1 out of 5 stars
BIG MISTAKE WILL NOT BUY FROM BEAT BUY AGAIN
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BIG MISTAKE, I purchased this vacuum Nov 29,2022 on this website. I have had problems with it from the moment the warranty expired. It was very pricey for me and it is worthless. I do not recommend buying on this website as the warranty is not going to help you the moment it’s expired. The vacuum obviously has an electrical issue, it turns off over and over while using, at times impossible to get it to switch on at all.
This review is from Shark - Vertex DuoClean PowerFin Upright Vacuum with Powered Lift-Away and Self-Cleaning Brushroll - Rose Gold
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi ChristiaM,
Thank you for taking the time to share your feedback about the Shark Vertex DuoClean Vacuum. We’re truly sorry to hear about the challenges you’ve experienced with your vacuum, particularly with it shutting off and being difficult to turn back on. We understand how frustrating this can be, especially given the investment you made in the product.
While the warranty has expired, we’d still like to help troubleshoot the issue or explore potential solutions. Electrical concerns like this may stem from overheating or other factors, and our Customer Service team can assist in diagnosing the problem. Please reach out to us at 1-855-427-5127, and we’ll do our best to support you.
We appreciate your feedback as it helps us improve, and we hope to find a resolution that restores your confidence in Shark products.
Kind regards,
Shark Clean