Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$279.99
Save $200
Comp. Value: $479.99

Customer reviews

Rating 4.6 out of 5 stars with 2033 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.8 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers consistently note the Vertex DuoClean PowerFin Upright Vacuum's exceptional suction and ease of use. Many are pleased with its carpet cleaning abilities and overall performance. However, some customers have expressed concerns about the vacuum's weight, while others feel the dustbin size could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,033 reviews
  • Rated 1 out of 5 stars

    I wish the return policy were longer.

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is j u n k. Light turns off when you remove the wand, so now you can't see whatever it is you removed the wand to get. The attachments pop off of their holders like that was the intention. Super fun game of find the accessory after it randomly shoots off under a couch. The carpet height setting is little more than a janky roller speed / height adjustment. It sucks the rugs up like it is being paid to. It is obnoxiously awkward to handle, and too heavy for how little suction it has compared to my 5-year old Bissell. The agitator / roller is extremely abrasive. It ate through a rug and the cord all in the same day. Caused a nice little spark. Our 10 year old Shark is far far far better than this vacuum cleaner. Our vacuums get a real workout with 2 dogs, so I could see this being adequate for someone with little reason to vacuum... I would never recommend this product to anyone unless I really disliked them,

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      We appreciate you taking the time to provide a review. We sincerely apologize for the issues you encountered with your Shark Vertex. Your feedback will be communicated to the appropriate teams for consideration in future products as we aim to continue improving our units and services. To ensure your product is working as it should and explore the options available to you, please reach out to us at 1-855-427-5127 and we will be more than glad to assist you.

      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    They are not selling them anymore

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited a week only to receive one that had been used and broken. To add insult to injury I then found out Best Buy isn’t selling them anymore so I can’t even get a replacement. I had to spend MORE money to get a similar one.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Krissie,
      Thank you for sharing your experience with us.
      We're truly sorry to hear that your vacuum arrived in a used condition. This is not the experience we want for our customers, and we understand how disappointing this must be.
      Due to the order being placed through Best Buy's website, we kindly encourage you to contact their Customer Service Team. They'll be better equipped in providing a solution under their terms and conditions.
      We sincerely apologize for the inconvenience experienced during this time and hope to see this matter dealt with.
      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Ehhh it works.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked my old shark better. This one is harder to navigate on carpet. It’s a bit too bulky to get behind toilets. Overall it’s a sturdy machine but not as accommodating as the older style.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor performing vacuum. Our 3rd Sharp Vacuum!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 3rd Sharp vacuum and cost way more than the other 2. Do NOT waste your money. The power roller stops working and it won’t pick up anything, because Hair get stuck in it. I have long hair, but the other 2 don’t have a problem with this at all. Definitely switching brands with our next purchase.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Deenterry,

      Thank you for taking the time to share your feedback regarding the Shark Vertex DuoClean PowerFins Upright Vacuum. We’re truly sorry to hear that the power roller has stopped working and hair is causing issues with its performance. We completely understand how frustrating this must be, especially when you’ve had better experiences with previous Shark vacuums.

      The Self-Cleaning Brushroll is designed to minimize hair wrap, but for long hair, periodic manual maintenance may help to keep the roller running smoothly. If you’ve already tried this and the roller is still not functioning properly, our team would love the opportunity to assist you further. Please don’t hesitate to contact us at 1-855-427-5127 for troubleshooting or to explore solutions.

      We value your loyalty to Shark and are sorry this model didn’t meet your expectations. Your feedback will be shared with our product development team to ensure we continue improving. We hope to have the opportunity to restore your confidence in Shark products in the future.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    New vacuum

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do far so good. I just can't figure out how to open the filter compartment.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shark is a Scam Company

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Shark Vertex Duoclean in Sept 2021, so it's barely 2 yrs old, need to replace the entire vacuum head b/c the front roller stopped working, $105 w tax & shipping. It's considered a wear part therefore excluded from the warranty. Watch the attached video, Shark is a scam company with products that break and are not easily repairable or not repairable at all. Buy from another manufacturer, don't fall for the Shark scam.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Its Great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first vacuum I’ve ever bought & it’s really great. I actually enjoy vacuuming cause of it lmfaooo

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just Ok

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just okay. Works good but I don’t think it’ll last as long as I want it to. Kinda annoying dispense bin.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Shark sweeper

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark products are usually very good. This sweeper was also.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good vacuum for dog hair cleaning.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum for dog hair. The carpet level choice could be better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 43" smart tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung good as always, but definitely needs a sound bar.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wasn't as hoped

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good choice for tile floors. The roller doesn't reach/clean the grout. Works ok on vinyl floors but quite messy. Leaks while stopped and cleaning it is not a quick and easy thing to do. I prefer using a mop and a bucket.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Wanda,

      Thanks for leaving your review.

      We're sorry to know that your Shark Upright vacuum did not meet your expectations, particularly on your tile floors. It's disappointing that the roller did not clean the grout, and it was messy to use on vinyl floors. Thank you for sharing your honest feedback with us; we will take it on board for future product improvements focusing on performance and usability. Please reach out to our team by phone at 1-855-427-5127; we'd be happy to look into this for you.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Shampooer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with price Looking forward to using!!

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Great purchase.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one does the trick for us, we love it. We have had several Sharks and this is the best one yet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Very happy I would purchase this sucker again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good vacuum, just not sure if it will last.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. However these canister vacuums don't seem to last very long. This is my third in as many years. We'll see if this one holds up

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Thank you for your review on the Shark Vertex DuoClean upright vacuum. We are sure you will enjoy this vacuum for many, many years to come.

  • Rated 3 out of 5 stars

    Vacuum

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller than I imagined when purchasing. With two dogs that she’d a ton, I’m continuously having to empty when vacuuming. Not what I expected for the money spent.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good vacuum, I wish it turned easier

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum is ok. It is a little clunk to move around and isn’t as easy to get into tight spaces like our old dyson ball. Overall it seems to pick up a lot of dirt and dog hair.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Best for lint and pets

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent suction -especially hair and lint - and the hair does not wrap around the roller

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You need to get one!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time we used we could not believe it, we were using a shop vacuum, but we are so stoked we got this one

    I would recommend this to a friend