Customer Ratings & Reviews
- Model:
- AZ2002
- |
- SKU:
- 6421814
Customer reviews
Rating 4.6 out of 5 stars with 2033 reviews
(2,033 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the Vertex DuoClean PowerFin Upright Vacuum's exceptional suction and ease of use. Many are pleased with its carpet cleaning abilities and overall performance. However, some customers have expressed concerns about the vacuum's weight, while others feel the dustbin size could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Power
Rated 2 out of 5 stars
Vaccum
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to maneuver. Power is good but it is a hazard for anyone with a bad back. It takes more strength to keep it guided than any other vaccum I have used.
No, I would not recommend this to a friend - Pros mentioned:Suction
Rated 5 out of 5 stars
Good vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughter. She said the vacuum works great and has a lot of suction
I would recommend this to a friend Rated 3 out of 5 stars
Meh..
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well this vacuum worked great for about 2 months, this thing isn’t good for long and short hair German shepherds it just quit
No, I would not recommend this to a friend- Pros mentioned:Suction
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vaccumm great suction in hardwood floor and carpets specially if you have pets .
I would recommend this to a friend - Pros mentioned:Suction
Rated 2 out of 5 stars
So-so vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum has good suction but it is unwieldy to use and the on/off switch isn't placed well. It was a compromise purchase: I couldn't find a vacuum with all the things I wanted that had a great rating.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for your review on the Shark Vertex Upright Vacuum. We are sorry to learn of your less than exceptional experience with your Shark. We appreciate the feedback you have provided as it helps us to improve our products.
Rated 1 out of 5 stars
Save Your Money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money, in not quite a year I've had 3 failures of the soft roller. Shark/Ninja is not easy to work with when it come to getting any sort of warranty on the product. After much argument the first time around, they reluctantly sent a new sweeper head that didn't match the sweeper, second failure and very aggrivated they in "good faith" sent a new unit, new unit was received in September 2023 and has already failed again. The unit as a whole is junk. They're made to be thrown away and not serviceable as in being able to purchase replacement belts.
No, I would not recommend this to a friendRated 3 out of 5 stars
mmmmmMEH ,, Not quite sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a back up Vaccuum as DYSON out for repairs. It is taking a bit to get comfortable with and not super happy. It was a deal of the day and needed to use up pts.
No, I would not recommend this to a friend- Pros mentioned:Suction
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great suction. Works great with dogs around and kids making a mess all the time.
I would recommend this to a friend - Cons mentioned:Weight
Rated 1 out of 5 stars
Dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not care for this vacuum. It is very heavy to push, the head has an odd way of swiveling rather than staying straight and does not have a place to hold the cord while vacuuming. I am going to return the product as I am not satisfied. I have owned Shark vacuums for several years and am very disappointed in this one.
No, I would not recommend this to a friend - Pros mentioned:Suction
Rated 5 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Highly recommended! Excellent suction and a sturdy product
I would recommend this to a friend Rated 2 out of 5 stars
Worked great for less than three months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have loved this vacuum cleaner. I bought it less than three months ago, and it has worked great for our tile floors and also carpet bedrooms. We have dogs and have to have a great vacuum cleaner that works well. But suddenly it will not power on.. haven’t even had it 90 days. It’s way too expensive to be going out this soon!
No, I would not recommend this to a friend- Pros mentioned:Suction
Rated 4 out of 5 stars
shark vertex really has suction
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.new shark is real good , suction power is amazing. roller set uo up is different than old still roller but works good
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 1 out of 5 stars
Bad Vacuum
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum didn't work for me, I think it was second hand because two months after purchasing it, it was ruined and best buy doesn't want to change it. I don't recommend it and I bought others that were cheaper and last longer.
No, I would not recommend this to a friend - Pros mentioned:Suction
Rated 5 out of 5 stars
No More Dust Bunnies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the suction power and the way it maneuvers under the bed.
I would recommend this to a friend - Pros mentioned:Suction
Rated 5 out of 5 stars
Potent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really potent. I hope this vacuum last for a long time.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Best of the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum move ever purchased. Works well and easy to use
I would recommend this to a friend Rated 1 out of 5 stars
BIG MISTAKE WILL NOT BUY FROM BEAT BUY AGAIN
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BIG MISTAKE, I purchased this vacuum Nov 29,2022 on this website. I have had problems with it from the moment the warranty expired. It was very pricey for me and it is worthless. I do not recommend buying on this website as the warranty is not going to help you the moment it’s expired. The vacuum obviously has an electrical issue, it turns off over and over while using, at times impossible to get it to switch on at all.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi ChristiaM,
Thank you for taking the time to share your feedback about the Shark Vertex DuoClean Vacuum. We’re truly sorry to hear about the challenges you’ve experienced with your vacuum, particularly with it shutting off and being difficult to turn back on. We understand how frustrating this can be, especially given the investment you made in the product.
While the warranty has expired, we’d still like to help troubleshoot the issue or explore potential solutions. Electrical concerns like this may stem from overheating or other factors, and our Customer Service team can assist in diagnosing the problem. Please reach out to us at 1-855-427-5127, and we’ll do our best to support you.
We appreciate your feedback as it helps us improve, and we hope to find a resolution that restores your confidence in Shark products.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Rolls are not improvement
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t care for the rollers. My previous shark was a much better cleaner
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark - Vertex DuoClean PowerFin Upright Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very good vacuum except when pulled apart to use the canister, the hose is extremely short and awkward . It needs an extension wand, hard on the back
I would recommend this to a friendRated 5 out of 5 stars
Outstanding, performs beyond expectation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little bulky but perfoms better than our Dyson.
I would recommend this to a friend