Customer Ratings & Reviews
- Model:
- AZ2002
- |
- SKU:
- 6421814
Customer reviews
Rating 4.6 out of 5 stars with 2072 reviews
(2,072 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the Vertex DuoClean PowerFin Upright Vacuum's exceptional suction and ease of use. Many are pleased with its carpet cleaning abilities and overall performance. However, some customers have expressed concerns about the vacuum's weight, while others feel the dustbin size could be improved.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Lasted one year.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until one day it would not start. It lasted one year. Luckily it was still on warranty with Best Buy.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Maxine,
Thank you for sharing your experience with us. We’re glad to hear you enjoyed the vacuum’s performance initially. While it’s unfortunate that it stopped working after a year, we’re pleased it was still covered under a retailers warranty. For future reference, this unit also comes with a manufacturer’s warranty, and our Customer Service team is available at 1-855-427-5127 should you ever need assistance. We appreciate your feedback and hope to continue earning your trust.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Not a good vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working, I had my previous vacuum for years and bought this one to replace that one. Now this one just stopped functioning.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Fabiola,
Thank you so much for sharing your review. We're truly disappointed to learn that your Shark Vertex Vacuum stopped working. We understand how frustrating it can be when you expect value for your purchase, and your vacuum no longer supports your cleaning needs. We do encourage you to give us a call at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We do hope to remain the trusted brand in your home.
Kind regards,
Shark Home
Rated 3 out of 5 stars
Ehhh it works.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked my old shark better. This one is harder to navigate on carpet. It’s a bit too bulky to get behind toilets. Overall it’s a sturdy machine but not as accommodating as the older style.
No, I would not recommend this to a friendRated 4 out of 5 stars
New vacuum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do far so good. I just can't figure out how to open the filter compartment.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Its Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first vacuum I’ve ever bought & it’s really great. I actually enjoy vacuuming cause of it lmfaooo
I would recommend this to a friend Rated 1 out of 5 stars
I wish the return policy were longer.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is j u n k. Light turns off when you remove the wand, so now you can't see whatever it is you removed the wand to get. The attachments pop off of their holders like that was the intention. Super fun game of find the accessory after it randomly shoots off under a couch. The carpet height setting is little more than a janky roller speed / height adjustment. It sucks the rugs up like it is being paid to. It is obnoxiously awkward to handle, and too heavy for how little suction it has compared to my 5-year old Bissell. The agitator / roller is extremely abrasive. It ate through a rug and the cord all in the same day. Caused a nice little spark. Our 10 year old Shark is far far far better than this vacuum cleaner. Our vacuums get a real workout with 2 dogs, so I could see this being adequate for someone with little reason to vacuum... I would never recommend this product to anyone unless I really disliked them,
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate you taking the time to provide a review. We sincerely apologize for the issues you encountered with your Shark Vertex. Your feedback will be communicated to the appropriate teams for consideration in future products as we aim to continue improving our units and services. To ensure your product is working as it should and explore the options available to you, please reach out to us at 1-855-427-5127 and we will be more than glad to assist you.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Good vacuum for dog hair cleaning.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum for dog hair. The carpet level choice could be better.
I would recommend this to a friendRated 1 out of 5 stars
Shark is a Scam Company
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the Shark Vertex Duoclean in Sept 2021, so it's barely 2 yrs old, need to replace the entire vacuum head b/c the front roller stopped working, $105 w tax & shipping. It's considered a wear part therefore excluded from the warranty. Watch the attached video, Shark is a scam company with products that break and are not easily repairable or not repairable at all. Buy from another manufacturer, don't fall for the Shark scam.
No, I would not recommend this to a friendRated 4 out of 5 stars
Samsung 43" smart tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung good as always, but definitely needs a sound bar.
I would recommend this to a friendRated 4 out of 5 stars
Shampooer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with price Looking forward to using!!
I would recommend this to a friend- Pros mentioned:Suction
Rated 5 out of 5 stars
Great purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one does the trick for us, we love it. We have had several Sharks and this is the best one yet.
I would recommend this to a friend Rated 3 out of 5 stars
Just Ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just okay. Works good but I don’t think it’ll last as long as I want it to. Kinda annoying dispense bin.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Poor performing vacuum. Our 3rd Sharp Vacuum!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 3rd Sharp vacuum and cost way more than the other 2. Do NOT waste your money. The power roller stops working and it won’t pick up anything, because Hair get stuck in it. I have long hair, but the other 2 don’t have a problem with this at all. Definitely switching brands with our next purchase.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Deenterry,
Thank you for taking the time to share your feedback regarding the Shark Vertex DuoClean PowerFins Upright Vacuum. We’re truly sorry to hear that the power roller has stopped working and hair is causing issues with its performance. We completely understand how frustrating this must be, especially when you’ve had better experiences with previous Shark vacuums.
The Self-Cleaning Brushroll is designed to minimize hair wrap, but for long hair, periodic manual maintenance may help to keep the roller running smoothly. If you’ve already tried this and the roller is still not functioning properly, our team would love the opportunity to assist you further. Please don’t hesitate to contact us at 1-855-427-5127 for troubleshooting or to explore solutions.
We value your loyalty to Shark and are sorry this model didn’t meet your expectations. Your feedback will be shared with our product development team to ensure we continue improving. We hope to have the opportunity to restore your confidence in Shark products in the future.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Good vacuum, just not sure if it will last.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. However these canister vacuums don't seem to last very long. This is my third in as many years. We'll see if this one holds up
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for your review on the Shark Vertex DuoClean upright vacuum. We are sure you will enjoy this vacuum for many, many years to come.
- Pros mentioned:Suction
Rated 5 out of 5 stars
Best for lint and pets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent suction -especially hair and lint - and the hair does not wrap around the roller
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
You need to get one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time we used we could not believe it, we were using a shop vacuum, but we are so stoked we got this one
I would recommend this to a friend Rated 3 out of 5 stars
Good vacuum, I wish it turned easier
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum is ok. It is a little clunk to move around and isn’t as easy to get into tight spaces like our old dyson ball. Overall it seems to pick up a lot of dirt and dog hair.
I would recommend this to a friend- Pros mentioned:Suction
Rated 5 out of 5 stars
Good vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughter. She said the vacuum works great and has a lot of suction
I would recommend this to a friend - Pros mentioned:Power
Rated 2 out of 5 stars
Vaccum
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to maneuver. Power is good but it is a hazard for anyone with a bad back. It takes more strength to keep it guided than any other vaccum I have used.
No, I would not recommend this to a friend Rated 3 out of 5 stars
Vacuum
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than I imagined when purchasing. With two dogs that she’d a ton, I’m continuously having to empty when vacuuming. Not what I expected for the money spent.
No, I would not recommend this to a friend