Customer Ratings & Reviews

Great product. Great suction and mobility. Easy to use

Vacuum worked quite well at first. Now it seems to struggle with picking up most things on the carpet. The front roller collects too much hair and drops it in big globs on the floor. Unfortunately I missed the return date but I will definitely be replacing this and purchasing a different brand for my needs.

I saw it was cleaning my carpet neatly! Recomended

Sark vacuum picks up great! Love the ease of changing settings from hardwood floors to carpet

Purchased one and within two weeks it stopped turning on. Had to replace it. So far so good but I’m a bit traumatized from the first ordeal.

Very heavy. Hard to maneuver. Just too big and heavy. Wish I had not purchased this vacuum.

very powerful suction. I wish it was easier to clean.

It started out great in the beginning But then died in just a few months

Great buy. Thanks for demonstratuon in srore. Works well

I have had this vacuum for 2 years. Last year I had to have the floor nozzle replaced, the roller stopped spinning. That piece wasn't covered by warranty. Well, here we are 1 year later, and I am having the same issue. For the price the vacuum should last more than 1 year!

I purchased this vacuum Feb 15th 2021 and used it one time. It was amazing the first time, picked up so much more that my Dyson ball, to be fair my Dyson was 11 years old, but the Shark Wertex was incredible. Turned it on the second time and it was dead. There was no suction, and the wand would not work when disconnected from the machine. I called up Shark and they said to return it or I could mail to them and in 2-10 business days after they receive, I would get a new one. Customer service was good, but how could you not be after one use and one week of ownership. I will give them one more shot if they have this in stock at best buy when I return. If they do not have it in stock, back to Dyson I go. Quality is horrible, but the product was great the one time it worked. Buyer beware.

Shark Vertex DuoClean Power Fin Vacuum lasted just over 2 years. Started having issues, not picking up, hard to roll. We called Shark (5 yr warranty), their tech support was rude, difficult to understand. Shark has not stood by their 5 yr warranty.

I am very disappointed in this vacuum. Based on the research I did, I was expecting a very good vacuum. I even opted for the more expensive one to increase the odds of getting a good vacuum that would last. Well, it lasted all of 3 months before it quit working. It will not even turn on. The much cheaper vacuum I had before this one - a Panasonic - is still working after many years. I can only hope the warrantee is as good as they claim it to be. Otherwise, I will be stuck with a very expensive lemon.

It came yesterday, my husband put it together which was very easy. I used it for 25 min. and it stopped running. It's been about 30 mins still will not come on. I did not even have the chance to really use any of the options with it so I can not say how they work ! Very disappointed with this. It is my 3rd Shark in 5 years. I bought the higher priced one this time thinking it would last more than a year. Not even an hour !!! My rug is not filthy either.

Vacuums excellently, but hard to push on even a very low pile carpet! I’m 76 years old, so I have to vacuum my carpets in stages, resting every 20 minutes or so. It does such a tremendous job of picking up (even the dog hair from my 2 canine companions), that I decided not to return it!

This is a great vacuum. The double rollers do a great job on tile and carpet. I really like the fact the exhaust does not disturb the path you are about to vacuum. No more chasing dog hair around the house!

I would like to give this vacuum a 10! I purchased it for my niece, that has two large huskeys, a beagle and a cat in the house. She just loves it. It picks up the pet hair with ease.

Terrible condition of packaging, it seemed like the vacuum was probably ok. Had this as a Christmas gift and only 3 uses after unpacking it has died. Of course it is past the return exchange period. Previously had shark products that were great, shark customer service and Best Buy’s are awful concerning this purchase

Terrible. I’ve only used it a handful of times and it’s given me problems every single time. Now the want won’t clip in and it’s unusable. Even when it sort of worked it’s to top heavy and the hose is super tight. Very cumbersome. Wish I could return the.

I have an older Navigator Shark that out preforms this model. This poor rating is due my frustration of doing the same spot 3-4 times over with this vacuum.