Customer Ratings & Reviews

Stopped working less then one month in, but 8 days out of the return period

Went through 2 in 6 months. Had my previous shark for 7 years

The thing does in like a year. When it worked it was phenomenal though

Works great and got it for a great price. Would recommend to others.

Didn’t like it at all very heavy and bulky. Horrible

Love the different settings and how low it can get to the floor.

Unsatisfactory. Quite awkward to use. Quite gimmicky. Will not purchase again. wish I could return it.

Great vacuum! I have 4 dogs and picks up everything great!

Piece of garbage, purchased April 2023 and two month old and no longer turns on. Don't waste your money.

At first i would of have this a 5 star. But now a 2 I had it for almost 2 months and it is not picking up. The blue cloth roller is already broken.

The vacuum is very disappointing. I have been dealing directly with Shark, but if I don't get satisfaction soon, I will be bringing it back for an exchange or my money back.

Worked two times and then would bot turn on. BB was great with the return. Will not purchase a Shark again.

Worst vacuum cleaner. I bought this brand new opened it and it will not turn on. T

It's possessed, the power button doesn't work but you touch the handle it turns on and off. I didn't buy the insurance through Best Buy... I hope they will take it back. Don't Buy this vacuum if you know what's Best for you.

Worst vacuum I ever purchased! When using once you shut off, will not turn back on. We keep on resetting does not work until the next day.

Very difficult to use. Detached canister kept falling over. Damaged my hardwood floor. Needed an extra set of hands to use!

This is my 3rd Shark vacuum and this is the most powerful of all of them. The units is easy to assemble out of the box and the attachments store easily. There isn't a place to store the power head attachment so that is a little annoying. The dust collection bin is also larger than the one I owned previously but it's easy to detach and to empty. It is a little heavier than the Shark Duo clean but it is definitely worth it. The setting switch on the handle is easy to use and I like the location of the power switch. It's much more convenient. The new powerfins seem to do a good job of collecting debris and there are no hair tangles around the brushes to worry about. Overall, I would say this is a great vacuum especially with not having to remove hair from the brushes when you have 2 women in the house with long hair.

After using it couple times it’s not working anymore

Currently, I have a much older upright as well as a high end cordless vac. I was looking to replace my heavy upright with something lighter but still want the power of an upright. I could have simply used my cordless vac since it claims it's as strong as an upright, but it's not. After researching, the Shark Vertex seemed to be the sweet spot in between and I decided to try it. First impressions: • Seems relatively compact and not too heavy • Build quality seems high • Color is a little off-putting for me; rose gold accents aren't my thing • Nice selection of accessories/attachments • Very easy to assemble • Versatile lift-off configurations After getting it all put together, which took about 5 minutes max, I tested it out. I used it on carpet, wood floors and area rugs. The lit powered brush head pivots as you push it and it can swivel around objects quite easily. The new Powerfins on the brush roller seem to do a nice job keeping the brush in contact with all three surfaces and really did a great job sweeping up the carpet fibers to release deep dirt. I had just vacuumed the day before with my cordless and the Shark Vertex still picked up quite a bit of dirt. I was very surprised. It felt like an upright and was quite powerful. Shark says that the Vertex is the most powerful of all their vacuums. After floor cleaning, I went straight to the stairs. The lift off function is amazing and the handle placement makes it very easy to hold. With a simple click, the vacuum body detaches from the wand connected to the powerhead brush, which I removed and replaced with the included smaller air driven tangle-free brush head. Cleaning the stairs was super easy and fast. I've really been wanting a more powerful vacuum that makes stair cleaning simple. The Vertex did that. I also used the powered lift off configuration while vacuuming the carpet but I found it was a little awkward. The powered brush head seemed to run away from me while using and it never stayed flush to the carpet but kept lifting off the floor. I guess the brush head isn't heavy enough to keep it firmly in contact with the floor. Last but not least, I used the non powered lift off configuration where I used the attachments at the end of the wand. I cleaned air vents high and low as well as curtains. It was super easy and it worked very well. It definitely felt more powerful than my existing cordless. Emptying the bin was super simple. Just detach the bin and hold over the trash can. Push a small latch button on the bottom of the dustbin and it empties via gravity. It's a pretty common way of emptying vacuums these days–no bags. There are a couple pre-filters you can clean, and I recommend doing so. They get dirty pretty fast. There's also a HEPA filter so that the dust is sealed and nothing is blown out during use. Storage was simple. I clicked it all back together and wound the cord up on the built in cord holders. It's pretty compact and fits nicely in a small closet. My only criticisms of the Vertex are: • No brush roll off option. It lifted my area rugs off the wood floors. • I wish the color scheme was a bit more neutral. • No bending/hinge point on the wand. It won't bend like previous models for cleaning under objects. • As I mentioned earlier, the powered lift off function using the powered brush head was awkward. The back of it kept lifting off the floor. • The included mini powered brush head ( what I used on the stairs) was only air powered. Would have been much better if it was motor driven instead. Overall, I was quite impressed with the new Vertex. It was powerful and the new Powefins seemed to do a great job getting deep into the carpet fibers. The Vertex is compact and very versatile with the powered and non-powered lift off configurations. It fit right in between my heavy old upright and less powerful cordless vac and I'm very I chose it. Plus, the 5 year warranty is great for future peace of mind.

My husband had to take it apart so I could use it and I still can't the hose is too stiff and isn't flexible at all I wish I could take it back but I think it's been too long we were so busy for CHRISTMAS I didn't have a chance and I didn't use it too clean with cause it was so heavy