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Customer Ratings & Reviews

Your price for this item is $83.99
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The comparable value price is $119.99

Customer reviews

Rating 4.2 out of 5 stars with 568 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are pleased with the ease of use, installation process, and sleek design of the Smart Lock. Many appreciate the included keypad, auto-lock feature, and its compatibility with the SimpliSafe app. However, some users experienced issues with the lock jamming, connectivity problems, and occasional calibration difficulties. A few also reported challenges with battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 568 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Easy installation. However, remember that you need to be an existing SimpliSafe user to take advantage of all functionality. This is not a stand-alone product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Door Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's true that this lock will only work with SimpliSafe system which we have. But it was extremely easy to install and set up and works perfectly with the system. Very glad we purchased it.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    Will not connect

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my second one now, worked great for a couple of years. Now both of them will no longer connect to the base station. Unable to get them to connect any more.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best lock easy install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus the best lock with easy install. My requirement to not to remove my old key lock and add on with key in pad and wireless unlock. All got combined here. Make sure u have SimpliSafe for this to work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best in class

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gifted this to my friend. He mentioned the installation was straight forward and works seamlessly. I’m planning to buy another one for me. I would recommend to a friend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock was very easy to install and use. I would recommend it to a friend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great security addition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install. Perfect addition to my SimpliSafe setup.

    I would recommend this to a friend
  • Pros mentioned:
    Keypad

    Rated 5 out of 5 stars

    Great addition to our SimpliSafe alarm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been great to add to our simplisafe alarm that we had in place, I love having the keypad for easy entry and it is great when our teenager forgets her key!! Would definitely recommend it!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Smartlock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and connects to my SimpliSafe system in seconds. It is a very good alternative to the more expensive standalone smart locks

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Smart Lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and connects to my SimpliSafe system in seconds. It is a very good alternative to the more expensive standalone smart locks

    I would recommend this to a friend
  • Pros mentioned:
    Auto lock

    Rated 5 out of 5 stars

    Smart door lock.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent lock. Auto lock feature is grand for peace of mind. Integration with a Simplisafe system is spectacular.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    On my second one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to get a 2nd one because it works well and is very convenient. Connectivity is great and easy to use with a mobile device

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Need more things

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs the base with it so you will need other things

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect Compliment to the SimpliSafe Alarm System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have the alarm system, then this works best with it. Easy to install and connect to the base. I did screw in the pin pad, just to ensure that it is secured.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Install & Setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the SimpliSafe system. Very easy to install and link to the SimpliSafe hub. I am looking to purchase another one for our back door.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Will not work without the purchase of a base

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you must have the base to use this lock and I did not have the base so I returned it. It was easy to install and I think I would of liked it but I did not want to have to go through a base to operate the lock.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great addition to simplesafe

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lock. Easy setup and works great. You can have it lock when you set the alarm, and when you enter code to unlock it will automatically turn off the alarm love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does a pretty good job

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m enjoying this lock overall. It occasionally will not communicate with the keypad, not disarm the system, and have to type in the code on the main keypad. I randomly get a “smart lock not responding” voice error from the base station. Minor issues but overall really like it locks.

    I would recommend this to a friend
  • Pros mentioned:
    Keypad

    Rated 5 out of 5 stars

    Glad I bought this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dang good door lock. I absolutely love the fact that it come with a keypad, so it allows people to lock & unlock doors without keys or smartphone! Great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works well with simplisafe sistem

    I would recommend this to a friend