Customer Ratings & Reviews

Purchased October 2015, Died December 1016 My family Purchased a Skybell from BestBuy and initially its was great. I never realized how much I would like this addition to our home. Over the holidays the button turned red and it stopped working, no chime, no wifi connection, zero. After talking with Skybell customer service they have told me that the unit is dead. They offered us $60 off a new Skybell HD. The warranty is 1 year, so it lasted just long enough to get out of warranty and died. I'm not going back, we will add a smart doorbell/camera/intercom of some kind, but no more Skybell. If i'm going to pay $200 for a piece of tech that is only exposed to moderate temperature changes (we live in Austin, TX), no direct rain/sleet/snow (its under the eve of our front balcony) and mild use (FedEx and our kids friends) then I expect to get several years out of it. Here's a suggestion for Skybell; even if the camera and wifi die, still engineer it so that the chime works. My bell is hardwired, the previous bell on the house was 30 years old and still worked when i replaced it. Now I just have a brick next to my door...

easy installation; easy to use; good for travelers

Slow, buggy, weak,etc. Not one good thing to say about this! After purchasing a wifi extender, it is still not working like it is advertised. By the time the video comes up when the doorbell rings, the person is gone! WORTHLESS. Friend has Arlo and it works perfect. We are trashing the Skybell HD and spending more money on Arlo. Finally we will get what we want.

My Skybell has quit working.... I am unable to get tech support to communicate with me.

This review is regarding the installation, not that actual usage of the product. Unfortunately the mounting plate which comes with this product is also circular, similar in size to the doorbell. If you have a hole in your wall bigger then this (like I do), then this product will not cover the hole. I notified the manufacturer (where I bought it) and they refuse to return the product without charging the $30 restocking fee. Obviously this is ridiculous since I couldn't tell what size mounting plate was included without opening to box. I have other circular products (like the Nest thermostat) and they include a mounting plate to cover larger holes in the wall. The customer service of this company is horrible and I would never buy from them. You have been warned.

Purchased this couple years ago. The bell never really worked well. It always had a very poor connection. I contacted customer service few times without getting much help. They always blamed it on "poor wifi connection" even though my router is in the next room and 15 other devices in the house don't have that issue. Finally the bell stopped working at all. When I attempted to take it off, the small plastic part that was holding it in place by 1 screw fell apart. ow there is no way to re-attach it. Again contacted "customer support" who stated they don't make any spare parts and once again said that I have "bad wifi signal". Not sure what that had to do with plastic disintegrating after couple years. Overall, poor quality product with awful customer support.

I've never spent so much time BABYSITTING a door bell as I have this one. It loses connectivity every few weeks, then you have to TRY to get in touch with their tech support people to get it fixed. AGAIN AND AGAIN. Their tech support people smack of 3 high school kids, working out of their mother's garage. When you call, you can hear the other tech support guy talking just as well as you can hear the guy you're talking to. The tech support people are CHRONIC crybabies, probably from so many people yelling at them all day that they're having to fix their doorbell again.

Product broke within 6 months. Support tells me its my router but I followed their recommendations and the product still doesnt work. They insist its my network, but again I follow their recommendation and it doesnt work. Look around the web and you'll see many reviews discussing how bad customer support is for this product. Their just terrible. Save yourself the frustration and get yourself a Ring. Ring was SO helpful when I couldnt get mine to work and they have a better warranty policy then Skybell.

I ordered thru ebay. Initial installation it is easy but you will require to enter a preset username and password. For that you need to have a contract with a security company and they will do the installation.

I love my sky bell and I would give to all my friends

Setting up the Skybell and syncing it to my Samsung S6 was no trouble. Works great!

Issues came up almost right away. Quit working properly in about 2 months and it never got fixed by the horrible tech support and customer service. They are manipulators. When you buy SkyBell you Put your $$$ in the trash. Read and listen. Open their reviews and complaints on the Better Business Bureau website. The Truth is there! They will never get BBB accredited, which speaks a lot about the business, products and the company.

Never worked well. After owning a little over a year it broke down. Way to much money to replace that soon.