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Customer Ratings & Reviews

Your price for this item is $279.99
The comparable value price is $349.99

Customer reviews

Rating 4.5 out of 5 stars with 1615 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the Apple CarPlay integration, sound quality, and ease of use of this 6.2" in-dash digital media receiver. Many also appreciate the inclusion of a volume knob and the functionality of the touchscreen. Positive feedback was also given for the backup camera and the fit of the unit. A common complaint, however, concerned the limited placement of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,615 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, looks great, great quality on sound and grafics

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good quality for the price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent quality, some background noise issues, back speakers don’t work with the system. We installed the system, it works well though sometimes on a call it has a lot of background noise (sounds like dialing into aol circa 1998) or calls drop. The map feature and everything else work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LisaL,

      Thank you for your review of the XAV-AX1000. We appreciate your feedback and are glad to hear that you find the overall quality and features satisfactory. Regarding the background noise issues during calls, this could be related to the connection method or the condition of the cables used. For a USB connection, we recommend using a new, shorter cable, preferably a Lightning® cable manufactured by Apple if you are using an iPhone. For wireless connections, try re-pairing your smartphone with the car stereo by deregistering the device from both the car stereo and the smartphone, then pairing them again.

      If the problem continues or if you need further information or technical support, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:

      - Name:
      - Username:
      - Model Number:
      - Description of the Issue:
      - Telephone Number:

      We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.

      Sincerely,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Sony Apple CarPlay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Sony unit for my 2005 Honda Pilot to upgrade to Apple CarPlay. Installation was very easy using the Metra panel and wire harness kits for Honda. Works great. got it for $219.99 during black Friday sales at BB.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 4 out of 5 stars

    Great stereo + Sound Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the apple carplay features and the sound quality of this stereo. It improved my driving experience greatly :)

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly. Apple play and other features are amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Granddaughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter needed a backup camera for her car. This was perfect for her car and it was installed at Best Buy. We made an appointment for the technician there to install the camera. He did a great job and I have a very happy granddaughter.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Radio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stereo, install went smooth. Very nice sound and love that it has the mic on the mirror.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to update my 07 Honda CRV radio and it works great. The geek squad was awesome and fast with the installation. I was looking for something that could play my Apple Music account plus the added Bluetooth speaker is great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great Radio for ease of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This radio has great sound. It fit right in place and looks awesome in the Jeep. Very easy to use all features.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Fit like a dream in 1999 Toyota Camry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation for this radio was super simple. Fit right in the chassis for the existing radio and offers Apple CarPlay. I wasn't sure if it's the Radio or just the lack of good air conditioning in the car but my iPhone gets pretty warm/hot when using the radio. Most likely because it's using your location constantly for the GPS. Overall, the features are great, radio works perfectly, music through my iPhone works perfectly. Overall a solid investment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony car radio and installation

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy installation by an awesome staff. Very professional helpful and courteous. The radio is perfect fits my little car just right. Easy to use great sound quality, a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Intuitive Functions

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son bought this to have Apple CarPlay in his truck. It works good and looks good! The touch screen is responsive. One down side is the Bluetooth will only pair with one phone. Anyone else that drives the vehicle can use CarPlay though without setting up Bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony head unit

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good stereo love the settings fit perfect in my Silva Rado calls screen and sound are very crisp

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 4 out of 5 stars

    Solid entry level CarPlay unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you just need something with wired CarPlay that works, this is a good entry level option. I like that it has a volume dial. I got a right angle plug USB cable so that the cable doesn't get in the way of the dial. Minor complaint is that the screen is a little too dim for very bright days.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Nice Apple Car Play stereo and great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was installed and seemed to work well. Unfortunately it had to be exchanged when it was discovered that this model doesn't support Android Auto. The young man who facilitated the exchange was very helpful. We would have been happy with this stereo if we needed Apple Car Play. So I writing to recommend it for Apple users and to recommend the very helpful installation services.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 4 out of 5 stars

    Nice affordable option

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system! Apple CarPlay works great, and I’ve had no issues in the two years since I bought it. Definitely recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaneD, fabulous! We're extremely pleased to hear about your satisfaction with the amazing performance of your XAVAX1000. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Volume knob

    Rated 5 out of 5 stars

    Safest bluetooth stereo ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this radio! Im glad it has a knob fo4 the volume because i find it pretty dangerous everything is touch screen these days and as a cdl d4iver i like to have something to feel for instead of looking down at the screen so i can keep my eyes on the road where they should be

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Apple Carplay in an old car!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves this radio! We installed it in a 2012 Honda Civic. She loves it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TraceyA, Thank you for your fantastic review of the XAV-AX1000! We're delighted to hear that your daughter is enjoying her new radio in her 2012 Honda Civic. The addition of Apple CarPlay truly enhances older vehicles, providing a seamless way to stay connected and entertained while on the go. We appreciate your feedback and are pleased to know that the installation went smoothly. Wishing you both an enjoyable driving experience, and thank you for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this radio ,has so much more power, sounds great and the Apple car play is great

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Best Sony Head Unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Use it with my iPhone and the Apple CarPlay works wonderfully. The multiple features on this unit and the addition of a volume knob with a usb port on the front makes this the best head unit!

    I would recommend this to a friend