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Customer Ratings & Reviews

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Your price for this item is $249.99
The comparable value price is $349.99

Customer reviews

Rating 4.5 out of 5 stars with 1616 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the Apple CarPlay integration, sound quality, and ease of use of this 6.2" in-dash digital media receiver. Many also appreciate the inclusion of a volume knob and the functionality of the touchscreen. Positive feedback was also given for the backup camera and the fit of the unit. A common complaint, however, concerned the limited placement of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,616 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for a factory radio that stopped working in our car works great sound is amazing works great with our apple phones we had best buy install it very professional installation.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Sony headunit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple play works good overall good headunit no complaints

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    no rear usb

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the specifications say it has a rear facing usb input, but it actually doesn't. only reason i went with this option was to run the cable behind the dash to hide the cable. just to find out it doesn't even have one like as they advertised

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Good radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing with apple car play, sounds awesome to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just what I wanted. Has all the features. Good deal for the price...............................................................................................................................................................................

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Usb

    Rated 2 out of 5 stars

    Meh, get the AXVAX3250 instead.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros. It’s an affordable Apple Car play stereo, with good sound. Cons. 1. Dim display with no way to manually adjust brightness. 2. Glitchy and slow interface 3. No skip song buttons -which are helpful when using navigation. Have to go back and forth just to skip a song is insane. 4. No rear USB for custom routing to console.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent radio, really enjoy the sound and functions of the radio.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great radio for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to use and easy interface with apple and android. Install techs were fantastic as well.

    I would recommend this to a friend
  • Pros mentioned:
    Volume knob

    Rated 1 out of 5 stars

    Huge disappointment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't recommend this receiver. I put a Pioneer in my other car and had a few issues with how it reads files from the USB and the tiny volume buttons so I thought I would try Sony this time. The volume knob is great, exactly what I was looking for and the touch screen is SLIGHTLY better, but everything else is worse. It doesn't seem to support more than one phone. So every time drivers switch we have to set up the bluetooth connection again unless we want to plug in and use carplay. The wireless carplay dongle I got for my other car is not supported on the Sony. It also won't support a USB hub so that I can plug in a USB stick along with a USB cable. When I first put my music USB in it worked fine. But now I get an error saying there are no playable files. If you just want plug-in carplay functionality you'd probably be alright with this. But there are better options in the same price range.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joel,
      Thank you for your feedback on the XAV-AX1000. We are sorry to hear about your experience and appreciate your detailed review.

      We understand your frustration with the Bluetooth connectivity and the lack of support for multiple phones. The XAV-AX1000 is designed to provide seamless connectivity, and we apologize for any inconvenience caused. The easy way to switch the phone connected is to turn off the Bluetooth connection on the connected phone and select to connect from the other phone. No need to pair again or setup again.

      Regarding the wireless CarPlay dongle and USB hub support, the XAV-AX1000 has specific compatibility requirements, and we regret that it did not meet your needs in this aspect. For the issue with the USB music files, it might be helpful to reformat the USB drive and ensure the files are in a supported format.
      Supported formats for USB playback (Pg.20) - https://www.sony.com/electronics/support/res/manuals/4740/de0cea3deac418e2d4780819876b2f2a/47408851M.pdf

      Your feedback is valuable, and we will use it to improve our products and services. If you need further assistance, please feel free to message us at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      BestBuy Username:
      Telephone Number:
      Issue/Concern:
      Model Number:

      Thank you for choosing Sony.

      Best regards,

      Romeo Sony_US

  • Pros mentioned:
    Volume knob

    Rated 5 out of 5 stars

    Rockin' Hummer H3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome head unit. Great addition to my daughter's Hummer H3! The volume knob is a must as you can control it without taking your eyes off the road!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for low price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for low price. Simple interface. .....

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my son and he’s very pleased. Has Apple Car Play and the ability for hands free driving a great feature for a newer driver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CarPlay Radio for the win.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter absolutely loves this radio. She has found more uses for it then I ever could imagine

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 501Longhorn,

      Great! We're thrilled that your daughter is enjoying the performance of the car stereo. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Great radio.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great radio. I like the fact that it has two usb hubs. One hub for phone and one for media. The Bluetooth is great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Volume knob

    Rated 5 out of 5 stars

    Radio Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit had everything I needed. I chose it mainly because it had a manual volume control and I wasn’t dependent on my phone to operate it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    CarPlay rady

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic and easy to use. It works great for my 2012 Honda Accord!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for over a year and it still works great! Connecting to car play is sometimes slow but all it needs is a plug out and plug back in to get it going. I rate it a 9/10!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zsotu, We're glad that you are enjoying your car stereo. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Volume knob

    Rated 5 out of 5 stars

    Physical Volume Knob

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of all carplay headunits this is one of the few that has a physical volume knob.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Sounds way better than the old radio and I can get my gps through it too. Just gotta figure out how to do my back up camera through it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very nice, sleekly look

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old radio really can’t compete with this thing. It brings out your sound well, my old radio max is 30/50 on this radio.

    I would recommend this to a friend