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Customer Ratings & Reviews

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Your price for this item is $249.99
The comparable value price is $349.99

Customer reviews

Rating 4.5 out of 5 stars with 1616 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the Apple CarPlay integration, sound quality, and ease of use of this 6.2" in-dash digital media receiver. Many also appreciate the inclusion of a volume knob and the functionality of the touchscreen. Positive feedback was also given for the backup camera and the fit of the unit. A common complaint, however, concerned the limited placement of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,616 reviews
  • Pros mentioned:
    Volume knob

    Rated 5 out of 5 stars

    Go to headunit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it all with a volume knob which is a huge plus.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this was best purchased I have bought. It was easy to understand and it amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect For Mid-2000's cars without carplay

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this for my 2009 Honda Civic and it is very perfect with the in dash set and a backup camera it is very convenient

    I would recommend this to a friend
  • Pros mentioned:
    Volume knob

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headunit. I love that it retains the volume knob a lot of other units have done away with

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very easy to use radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this radio at a great deal at the time, I have not been disappointed since. It is very easy to use and enhances my driving experience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great stereo.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had installed about 2-3 weeks ago, but so far, very satisfied. Good quality & performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Back up camera and Sony unit is great…I like the interface with my iphone

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we like it. nice starter unit for the price. sounds good even with factory speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You get your $$$’s worth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s what I expected and more! Installed went well and completed sooner than expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stereo. Good installation too.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stereo is awesome. Installation was great too.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Good Radio for beginning driver

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to upgrade the radio in my teenager's car so that it would work with Apple Play for hands free calling etc. Radio has worked great!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    I WILL NEVER BUY SONY AGAIN!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely disgusted with this radio. The CarPlay only connects about 65% of the time and I’m using a brand new genuine Apple cord. In an experiment in our other vehicle using the same cord, my phone connects 100% of the time. So, obviously this radio is garbage and now I’m out $317 because I can’t return it. I will never by Sony again!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LawrenceB,
      We sincerely apologize for the frustrating experience you're having with your XAV-AX1000 radio and the intermittent Apple CarPlay connection. We understand how important reliable connectivity is and it's certainly not the experience we want you to have with our product.
      Let's try a few troubleshooting steps that often resolve these kinds of issues:

      -Ensure your iPhone is running the latest version of iOS.
      -Please check the current firmware version on your XAV-AX1000. You can find this in the Settings > General > Firmware Version menu on the unit. For detailed information, please check this link: https://www.sony.com/electronics/support/mobile-cd-players-digital-media-players-xav-series/xav-ax1000/software/00274569
      -While you mentioned trying a new cable, it's worth testing with another one if possible, just to rule out any subtle cable inconsistencies.

      We also recommend checking with a professional car audio installer. They can diagnose if there are any issues with the installation itself, such as power fluctuations or wiring problems, which can sometimes affect connectivity.

      If these steps don't resolve the issue, or if you need further assistance, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

      Thank you for being a valued Sony customer and for letting us know about this issue.
      Sincerely,
      Estefany Sony_US

  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    A great upgrade for CarPlay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful upgrade to the factory head unit. Allows me to use CarPlay for music and nav. Awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product plug and play easy to navigate

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound good looking I purchase a second one, looking to buy a third one. I am very happy I wish can catch deal or sale

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    02Tahoe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, overall very good radio. Easy to install. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Best camera very easy to use ! My son loves it .

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great camera for first time drivers, just the right size so they do not need to look at their phone. Nice clear display

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Joe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is hard to see in daytime. Easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great stereo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. My door speakers sound amazing now will definitely recommend this stereo

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    GPS with Apple phone connected

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this Sony radio. It had Apple Car that shows GPS on the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Bluetooth Apple-ready radio

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, intuitive, easy no-cost installation by Best Buy experts

    I would recommend this to a friend