Customer Ratings & Reviews
- Model:
- XAVAX1000
- SKU:
- 6283607
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the Apple CarPlay integration, sound quality, and ease of use of this 6.2" in-dash digital media receiver. Many also appreciate the inclusion of a volume knob and the functionality of the touchscreen. Positive feedback was also given for the backup camera and the fit of the unit. A common complaint, however, concerned the limited placement of USB ports.
This summary was generated by AI based on customer reviews.
Worked from the start until it became glitchy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once everything was installed the radio worked but after an hour things took an odd turn, the volume knob didnt want function correctly same goes for the home button just kept turing off. I want love this radio but the experice is just plain awful.
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolute junk. screen is dim, the output signal is extremely weak. Don't waste your money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kize,
Thank you for bringing this to our attention, and we sincerely apologize if our XAVAX1000 didn't live up to your expectations. If the display panel on the car stereo receiver is dim or does not light, the connectors may need to be cleaned or there may be a mode setting that needs to be adjusted. Please check the dimmer settings of the head unit by following the steps on this link:
Visual Settings (Visual) (Pg.19) - https://www.sony.com/electronics/support/res/manuals/4740/de0cea3deac418e2d4780819876b2f2a/47408851M.pdf
If the issue persists, please contact a qualified, professional installer or refer to your dealer/Best Buy to confirm the compatibility and to check the connection/installation of the unit.
Should you need more assistance or information, please feel free to message us at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
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We value your input, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
I wish I could replace it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed with this radio. I can't get clear reception for even for our local radio stations. The sound keeps fading out here and there and I'm not in a tunnel. It seems like there's no antenna for reception in this radio. I don't like it. For me, the cost of $500 plus was far to much.
No, I would not recommend this to a friendCar stereo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s a good product, and I’m satisfied with how it performs
I would recommend this to a friendSony CarPlay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system is great, I had it installed into multiple cars
I would recommend this to a friendPerfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was as expected, very friendly service!
I would recommend this to a friendwas okay, not for me.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning this. I didn't like the buttons on the side of it, felt more on the cheap side,
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this receiver. I have had nothing but problems with it. We didn’t get it installed until after the 14 day return window so we have no options to return it. It constantly freezes, phone calls are impossible, it crashes constantly.
No, I would not recommend this to a friendCarPlay only works intermittently
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.CarPlay does not consistently launch, which is worse than not having a hands free unit because I'm constantly having to turn the radio and my phone off and on to connect. There's a firmware update available that might fix this, but I haven't been able to install the firmware using Sony's instructions.
No, I would not recommend this to a friendFinnicky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mostly good, however recently it has been turning off randomly and staying off. Occasionally whe. I turn my truck back on, the stero turns on but later it will just turn off again.
No, I would not recommend this to a friendConstant issues with performance and connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since the first day it was installed (by Best Buy) there has been issues with this unit locking up when trying to select the radio or navigating the menus. Also when connected to an iPhone through carplay, and even bluetooth, there is issue with the audio of calls. Especially if a Facetime call tries to come in...the whole thing gets out of wack.
No, I would not recommend this to a friendCarPlay doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stereo was great except CarPlay didn’t work. Sony said the might have a firmware update to fix it but didn’t know when.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jb09, we regret to hear that your stereo failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.
Regards,
Erin
Sony Social Support
misleading information
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.according to the website the unit fit in my vehicle. when i went in to have it installed they said a $300 adaptor part was needed to make it fit.
No, I would not recommend this to a friendGreat sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son and he loves it. Was compatible with his factory sub and amp that was already in his vehicle
I would recommend this to a friendSony has gone downhill.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This radio is terrible, it disconnects from Bluetooth all the time, every person that I talk too complains of it sounding like I am in a wind tunnel. The radio freezes, I did a firmware update and it did not solve anything.
No, I would not recommend this to a friendBad Apple?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had such great expectations. Carplay doesn’t work all the time. Calls are dropped and screen freezes up. While on calls I can’t use the Nav screen. so frustrating! Not sure if I should get the same replacement or buy a Kenwood. Geek Squad did a superb install but now they’re closed! I’m going to be upset if I can’t return this
No, I would not recommend this to a friendNot Happy with this radio!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I try to call using voice, I don't know whether it is calling or not. Have no sound! I have only had this radio for 6 months. Too bad I bought this Sony; I thought they had a good product. Guess I will have to eat the cost of this radio and buy one that works!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, jtst!
We regret to hear about this experience, please email us at [email protected] with the following details so we can help you out:
Name:
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Sincerely,
Zac
Sony Social Support
Worstcompanyeverbestbuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy’s communication with their staff is the worst I’ve ever seen. Showed up to get this installed, was told that my 1hr 15 minute appointment was going to be 4 hours for to a miscommunication.
No, I would not recommend this to a friendgreat price horrible product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this stereo constantly gave error messages and would not play. It froze all the time. It was a great price, but not even worth a penny. don't waste your money. We returned it and purchased a Pioneer.
No, I would not recommend this to a friendReturned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't use, Best Buy sold me this after I said I have android.
No, I would not recommend this to a friend