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Customer Ratings & Reviews

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Your price for this item is $249.99
The comparable value price is $349.99

Customer reviews

Rating 4.5 out of 5 stars with 1616 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the Apple CarPlay integration, sound quality, and ease of use of this 6.2" in-dash digital media receiver. Many also appreciate the inclusion of a volume knob and the functionality of the touchscreen. Positive feedback was also given for the backup camera and the fit of the unit. A common complaint, however, concerned the limited placement of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 1,616 reviews
  • Rated 1 out of 5 stars

    Not pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Android phone does not connect to the radio only iphone wish i knew that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy a different one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple carplay constantly disconnects, which was a driving force in purchasing this receiver. If I knew that would happen I would have just purchased one of the cheaper models.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Try Another Option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfectly for 8 Months, then it wouldn't remember the time and kept turning Demo mode on. Asked for a warranty replacement from BestBuy, and they worked with me to replace the unit. 1 Star for the Stereo, 5 Stars for Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Car stereo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The car stereo looks very nice, but the radio reception is very poor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HELP!!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought for my son birthday 3 months after stop working and asked BB tgey said contract with the factory....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good, was given a 3 week waiting time for install and when I went on the install date, the installer called in sick and they said it would be 3 more weeks so I cancelled the order and returned everything.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    UNABLE TO SEE DURING THE DAY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved everything except the clarity during the day .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the item because my local store didn’t have anyone to install it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never buy open box item

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box item. This item came missing the microphone and the harness wires had been cut. First time buying an open box but will never do it again unless I can view in store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only works once in a while., You can be navigating and all of sudden when quits . Some of the time it will say no video and the radio works other times nothing works. Very frustrating

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t last a year

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 9 months. No video signal. No idea what’s wrong or how to fix this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony suckkks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has some issues doesn’t work well; I think i paid too much for it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken volume knob

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume button has not worked since I installed this receiver. Very disappointing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Touch screen quit working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch screen, home button, volume, and remote works only when it wants. Worked fine for a few days then went to crap. I am Returning it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad radior or poor install?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes forever to power up. Resets to demo mode overnight, every night.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good, poor UI, freezes up, bad viewing angles. Go with a Kentwood deck, Sony doesn’t make good stuff anymore.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot review this item. Sales rep ordered wrong radio, one for Apple carplay. I have android.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen, Volume knob

    Rated 5 out of 5 stars

    Must have for anyone who loves their podcasts

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is life-changing. Great screen to view your route on Google maps without having to plug in your phone. It can automatically connect to you. So whatever music you were just listening to or the podcast you were last playing starts up again when you start your vehicle. You can call, text and do all kinds of things (non-distracting things) while you’re driving. My favorite is listening to podcasts. I have it connected to my steering wheel for skipping forward to the next song or 30 seconds into a podcast (to skip commercials or intros) and also the volume control is through my steering wheel. The only thing that I don’t like about this is that the volume control on the screen is touch buttons instead of real buttons or a knob like I am used to. I would prefer a knob for volume for when the passenger wants to control the volume. If I were to get one with a knob, I would lose the other features like not having to plug my phone into the car. Or I’d have to pay much more.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Nice Apple Car Play Stereo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed this in a 2011 Toyota Camry. Installation went well. Added a backup camera which connected easily. Apple Play works well. Display and sound are nice. Definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user547583, fabulous! We're truly delighted to hear that you're well-pleased with the amazing performance of your XAV-AX1000. Thank you so much for your recommendation and for choosing Sony! - Romeo Sony_US

  • Rated 1 out of 5 stars

    install it yourself

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the store in Kissimmee refused to install my product

    No, I would not recommend this to a friend