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Customer Ratings & Reviews

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Your price for this item is $249.99
The comparable value price is $349.99

Customer reviews

Rating 4.5 out of 5 stars with 1616 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the Apple CarPlay integration, sound quality, and ease of use of this 6.2" in-dash digital media receiver. Many also appreciate the inclusion of a volume knob and the functionality of the touchscreen. Positive feedback was also given for the backup camera and the fit of the unit. A common complaint, however, concerned the limited placement of USB ports.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,616 reviews
  • Rated 1 out of 5 stars

    Didnt work

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t work.. might have gotten a defective unit

    No, I would not recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality, Volume knob

    Rated 5 out of 5 stars

    Great product. Highly recommended.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit. Sounds so much better than the stock radio. And it has a volume knob! Best Buy had a great price on this and I couldn’t be happier. Apple play is the bomb.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Nice!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Apple play! Sounds good! Easy to use! Connected right away ! Not complicated!

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    Smart, Intelligent Unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not buy from Best Buy, but this deck was recommended and ultimately installed in my car by another dealer. However, so far, I love this deck. I wanted an Apple Car Play unit and this does not disappoint. I love the Apple Car Play set up and having the controls available via the large screen. I also upgraded my car's system (replacing factory equipment) with new speakers, amp and sub. The sound I'm getting is outstanding. This deck is plenty of power to meet my specific needs. The interface is great and easy to navigate. I also love the front USB port for its convenience. I would recommend anyone giving this unit a look.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Ease of use

    Rated 5 out of 5 stars

    Sony av

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install apple car play is wonderful its simple menu so not complicated or anything well worth it buy it you wont regret it spend those extra on the warranty just in case i had to use it and didnt spend out of pocket for it to get fixed or replaced

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash it

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    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash trash trash trash trash, do not purchase consumer alert

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The unit keeps restarting

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    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit keeps restarting. I will contact bestbuy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Apple carplay, Volume knob

    Rated 4 out of 5 stars

    Sony headunit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head unit, love having a volume knob, and Apple CarPlay

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Been over 2 years now- flawless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This radio has been great. I’ve had it for over 2 years, and it’s never had any issues whatsoever. Very responsive and quick to boot up. Never have any connectivity issues at al, and locates my phone via blue tooth immediately when getting into the car. I would surely purchase again

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 4 out of 5 stars

    Great with Firmware Update

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've seen some people who have been frustrated with the unit - especially with CarPlay. Mine works very well. It came with the latest firmware issued February of 2019. If you don't have that you can download it from Sony's support site and install it. I have two complaints -- the screen is not glare resistant and the artist's names and song titles are in small print on the screen in satellite mode - you cannot adjust the font size for this and that should be an option.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Sony radio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I need, easy to work and sounds good. Fits in the car very well.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    Good unit, good price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usb port on the front, Apple CarPlay, sounds good, everything works!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Radio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Radio works good and the install was great. Thank you for fast and professional install.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FredM,
      Thank you for sharing your experience! We're thrilled to hear that your Sony XAV-AX1000 digital media receiver is working great and that the installation process was fast and professional. Enjoy your drives with great audio! Thank you for choosing Sony! -Maria Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my son’s 2011 F150. Nice fit, looks great and a big upgrade over the original. He said one step was a little tricky but installation was pretty straightforward. He loves the features and the sound quality. A few weeks in -I’d buy it again

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Great stereo upgrade.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in my 03 Chevy Silverado. Nice Upgrade. It has Blue tooth and Apple Car Play. The only issue was the connection cabling was missing 12v to the radio acc input. I watched a video on YT, and fixed the issue. I installed it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loving the volume knob

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a touchscreen head unit/receiver with a volume knob, which are hard to find these days. The unit works perfectly, sounds great, looks great, everything i wanted.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user319317, perfect! We're extremely pleased it suits your needs and expectations. Thank you very much for sharing your awesome experience with your XAV-AX1000 and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Apple carplay

    Rated 4 out of 5 stars

    The “little radio than could “,

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the new radio for my older Honda. With all the great features of the new radio I feel like I’m driving a new car. Road maps for directions, more radio channels on the AM & FM bands ,plus all the pre- recorded music on my phone. It has more features great than I realized when I first considered buying it.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Excellent installer service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is as expected. More than the product was the service installer and his professionalism and willing to help me with understanding all this product's ins and outs. This young man was patient and so helpful with one of the geriatric generation. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Love Love !!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave my daughter a 2005 Toyota Camry. It was “old school”…tape cassette and CD player. She is thrilled to have this new Sony player in. The sound, access to maps and music form her phone. Wow! Best Buy did an awesome job installing. Thank you !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good unit for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This head unit is amazing overall. It operates smoothly and doesn’t have any issues switching to CarPlay or back to regular radio and having the usb port right in the front makes it super convenient. My only issue with it is that during the day when it’s sunny out the display doesn’t get bright enough for me. You can still see it ok but it’s not bright like other vehicles I own.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kyle, thanks for commenting. We're extremely pleased to hear your satisfaction with the superb performance of your XAVAX1000. We greatly appreciate your feedback about the brightness of your unit. Please check the dimmer settings of the head unit by following the steps on this link to isolate the issue:
      Visual Settings (Visual) (Pg.19) - https://www.sony.com/electronics/support/res/manuals/4740/de0cea3deac418e2d4780819876b2f2a/47408851M.pdf

      I hope this helps.

      Should you need more assistance or information, please feel free to message us at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      BestBuy Username:
      Telephone Number:
      Issue/Concern:
      Model Number:

      Thanks for choosing Sony!

      Best regards,

      Romeo
      Sony Social Support Sony_US