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Customer Ratings & Reviews

$299.99
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Comp. Value: $399.99

Customer reviews

Rating 4.3 out of 5 stars with 1124 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the 6.95" Android Auto and Apple CarPlay Bluetooth Digital Media Receiver's sound quality, Apple CarPlay functionality, and ease of use. The backup camera integration, included installation, available features, and affordable price point are also appreciated. However, some customers have expressed concerns regarding the screen brightness and USB port functionality. Additionally, a few customers reported issues with connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,124 reviews
  • Pros mentioned:
    Apple carplay
    Cons mentioned:
    Screen brightness

    Rated 5 out of 5 stars

    excellent value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent radio for the price, I almost only use it apple CarPlay, it works great, screen is little hard to see in the sunlight

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Screen brightness

    Rated 3 out of 5 stars

    Screen is the problem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My main problem with my new receiver is that the screen is TOO SMALL, and the image is too dark and contrast too something for clear view. The sound is great.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LongshotLER, Thank you for the feedback. While we're glad you like the sound quality, we're sad to hear that you have concerns with the screen and picture quality. There are settings you can check in the device menu to improve the contrast and brightness of the screen. https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428679.html

      Hope this helps. Thanks and regards, -Craig Sony_US

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Awesome buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent in my 2008 Honda civic hybrid. Made my speakers louder and it’s easy to control. Will highly recommended to anyone to buy this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Impeccably, Best Buy Management Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered and had it installed on my 2010 Toyota. I scheduled an installation for this as well as a backup camera I purchased in-store. I put it all on my installation invoice online and when it was time for the installation, the manager who checked my car in told me that they won't do the backup camera installation, even though I paid for and scheduled the service. The regular workers who actually did the service were happy to do so. They deserve a raise, please the fire the manager who wouldn't do squat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Deal on the site for sure!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good. Item was just as described in listing. No issues at all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, BlaineM!

      We are absolutely thrilled to hear that your XAV-AX3250 arrived exactly as described and that everything is running smoothly so far. There is nothing we love more than a seamless installation and "no issues at all." We hope the improved connectivity and clear display make every drive a little more enjoyable for you.

      Thank you for choosing Sony for your car audio!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, everything I need to enjoy. Amazing sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi camlee, Awesome! We are so glad to hear that you are enjoying your new XAVAX3250! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Recommend this stereo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my stock stereo in my 2012 Ram. This stereo is a nice improvement. I needed a back-up camera and Bluetooth and this fit the needs. The only thing i noticed is the Android auto sometimes randomly cuts out when I'm displaying my Google maps. It comes back after a short wait, but it is a bit annoying. Searched the issue and found its due to the power drawn while hooked up to the usb connection.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Train Wreck Installation, but it plays am/fm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m partially satisfied with this receiver. The representative I purchased with told me the installers would integrate it with my steering wheel controls, backup camera and existing usb port on my car. The receiver has the capability, but the installation team did not connect those interfaces. Upon completion, as they were showcasing the new receiver, I was made aware nothing was integrated. When I ordered initially, they told me I was purchasing all of the hardware in a few kits, then I was asked to buy all the interface parts again after the installation to integrate the devices again. Individually, it was supposed to cost me about $250 in parts. They said a kit would be cheaper, but ended up being more expensive. A manager changed the kit price, but lo and behold, I was charged another $50 in parts and my rear view camera is still not integrated. Ives been to the install center twice now. The first time, then back again, and hoping the technician has the skills to connect the rear view camera tomorrow during my third visit. Hoping I don’t get nickeled and dined again or I’m done-zo with Best Buy. $300 receiver with free installation has cost me almost $650 now and it’s still not right. #buyatacarsterostore.com

    No, I would not recommend this to a friend
  • Cons mentioned:
    Usb

    Rated 5 out of 5 stars

    2001 Dakota

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice radio so far has most all the features I wanted was easy to install with the dash kit . Only thing I wish was different is the USB being built in and a internal HD for storing music other than that great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricS, We are so glad to hear that you are happy with your XAVAX3250. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Love my Sony Car Radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Sony Car Radio! The Best Buy sales rep picked all the install items I need and installation with Best Buy was very professional and super easy. I did want the Sirius Satellite connection since I do have subscription but this connection not provided since I did not purchase the hardware needed. But instead I use my Apple phone Sirius app and all is good! The Apple Car Play is great so you can talk handset free, use your Apple GPS, and others. FM and AM radio ofcourse sounds great!

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    Sony !! I am back !!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it !! Replaced my 20 year old radio..with new Bluetooth technology !!! Sounds so nice with lots and lots of power for my speakers

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great economical unit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice replacement unit for 2002 Toyota Tundra. This has easy to use, intuitive, interface. It produces quality sound and connectivity.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    The value was short-lived

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connectivity didn’t last very long otherwise it was a good value when it worked

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there,
      We're genuinely sorry to hear that the connectivity on your XAV-AX3250 didn't last very long.

      We really want to help you get this sorted out. The best way forward is to connect you with our specialized support team who can look into the connectivity issue with you.
      They can walk you through some troubleshooting steps or discuss other options for assistance.

      You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

      Thanks for considering Sony and for bringing this issue to our attention.
      Sincerely,
      Estefany Sony_US

  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    Best head unit I’ve had

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head unit, easy to use, Bluetooth and CarPlay work perfectly, also boost sound performance really well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Love my Sony Car Play!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new car stereo! Easy to navigate!! Matched with Kicker speakers for fabulous sound! Imran was super helpful and Chris did a masterful installation!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Head Unit

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for almost a year now works Great still . The touch screen is responsive to the touch of ur finger . The hook up was simple . Love this headunit in my Dad Van .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful to hear, MatthewK! We're glad you are happy with your car media player. Enjoy and thank you for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Intuitive and excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's loud, it's clear, the equalizer gives you plenty of room, and it's extremely intuitive. There's really no need for instructions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Usb

    Rated 4 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good. It is very user friendly. Just wish usb worked a little different.

    I would recommend this to a friend
  • Cons mentioned:
    Screen brightness

    Rated 4 out of 5 stars

    Sony Xav-AX3250

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the stereo. The only thing I don't like is that it has terrible screen glare. I'm going to have to have my windows tinted just for the radio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryW, thanks for choosing and purchasing our product. We're glad to know you love it. We're sorry to hear that you have an issue with the screen of your Sony unit. Please try adjusting the screen brightness settings on the stereo. Sometimes reducing the brightness can help minimize glare. Please follow this link for more details:

      https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428679.html?search=brightness

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony.
      ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this radio. Sucks that the CarPlay isn’t wireless but I’m always charging my phone anyway so no big deal. The interface is easy to navigate and the sound quality is very good. Installation by BestBuy was super easy to set up and they did a great job. I’d recommend this radio to anyone who wants to upgrade from a stock unit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeM, Thanks for the 5-star rating! We're glad you like the user interface and sound quality of the head unit. We also appreciate your feedback regarding Carplay. Surely this will be looked into. Enjoy and thanks for choosing Sony. -Craig Sony_US