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Customer Ratings & Reviews

$299.99
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Comp. Value: $399.99

Customer reviews

Rating 4.3 out of 5 stars with 1124 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the 6.95" Android Auto and Apple CarPlay Bluetooth Digital Media Receiver's sound quality, Apple CarPlay functionality, and ease of use. The backup camera integration, included installation, available features, and affordable price point are also appreciated. However, some customers have expressed concerns regarding the screen brightness and USB port functionality. Additionally, a few customers reported issues with connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,124 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple & easy start to finish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to upgrade my car stereo the tech (Liam) helped me select one. It was ordered and they held it for an appointment we set to do the installation. That only took a couple of hours to complete. Liam fully explained the operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great radio i like all the features especially the car play

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best radio I had yet great sound easy functions loud volume

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and navigate but the anti glare is lame do not see any advantages

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User981150,

      It is great to hear that you find the XAV-AX3250 easy to use and navigate! We design our interfaces to be as intuitive as possible, and we're glad that's been your experience. We also truly appreciate your honest feedback regarding the anti-glare touchscreen. We continuously strive to balance visibility in various lighting conditions with the feel of the display, and your comments will be passed along to our product team for review. Enjoy your drive and thanks for choosing Sony!

      Best regards,
      Dominck Sony_US

  • Rated 5 out of 5 stars

    Great Head Unit

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits into 1999 Miata. Although its a little tough to get the single din to balance, it can be used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DustinM,

      That is fantastic feedback that the receiver fits the 1999 Miata! We appreciate you noting the fit challenge with the single DIN chassis, as it helps other Miata owners plan their installation. To ensure the single DIN base of our digital media receiver (which supports the 6.95" screen) is perfectly secure and "balanced," we strongly recommend using a high-quality, vehicle-specific mounting kit, as these kits are designed to use the factory screw points for maximum stability and a professional finish.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Apple carplay

    Rated 4 out of 5 stars

    It's a Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does all the things you want Android Auto works flawlessly, mirrors from phone reliably. Only con is it it EU designation and has trouble tuning in radio stations, also no HD radio. No big deal, I listen to SiriusXM and my smartphone audio files. It's a good buy at $299!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Could be better

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t connect to CarPlay like it should connects and disconnect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JaeB,

      Thank you for considering Sony products.

      We sincerely apologize for the frustration and inconvenience caused by the intermittent connection of Apple CarPlay on your XAVAX3250. We understand how important a seamless connection is for your driving experience. This issue can sometimes be related to outdated phone software or apps, or a faulty USB cable connecting your phone to the unit.

      To help resolve this, please ensure that your device’s firmware is updated to Version 2.00, which you can download here: https://www.sony.com/electronics/support/mobile-cd-players-digital-media-players-xav-series/xav-ax3250/software/00274578.

      Additionally, we recommend reviewing the guidance provided in this article on troubleshooting Apple CarPlay and Android Auto connection issues: https://www.sony.com/electronics/support/articles/00199422.

      If you continue to experience difficulties after trying these steps, please do not hesitate to reach out to our dedicated support team for further assistance. You can find all the contact options and resources here: https://www.sony.com/electronics/support/contact-us.

      We are committed to helping you get the best experience from your Sony product.

      Best regards,
      -Fred Sony_US

  • Cons mentioned:
    Screen brightness

    Rated 4 out of 5 stars

    Would consider splurging for the wireless version

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good unit, though it can be hard to see the screen while it’s bright outside. Otherwise, good deal and having Best Buy install it was very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    Nice Radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits nice sounds good. Works with Apple Car Play nicely.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, android autoplay nice to have. Still learning

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Readio

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it open box and so far has been great Instalación was dar and super profesional

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErnestoR, We are so glad to hear that you are happy with your XAVAX3250. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Must have for budget music enthusiasts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, sony has a premium for a great consistent quality result. I would recommend this product for those who enjoy quality sound and want to keep this radio for awhile.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This Sony unit is great for Apple CarPlay

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit was on sale for $299 when I purchased it, and I have always had a favorable opinion of Sony. So I had Best Buy install this in my Kia Optima. So far, it's been a good unit. Though I will say the matte display concerned me at first. But it has held up well and doesn't collect fingerprints like I thought it would. I really only use Apple CarPlay on this unit, the other features work fine though, I just don't use them. I would recommend this unit, the screen is a good size, though not the biggest. I am happy with this unit for the car it went into, it was the right price.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 4 out of 5 stars

    Best bang for your buck radio!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase! Only radio I have seen with car play at the $299 pricepoint. Radio is essentially a single din housing with a double din screen. Would definitely recommend for someone that wants a solid radio without getting charged an arm and a leg.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Great price to performance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic head unit. Super easy to set up, no lag, screen is decent for a backup cam, android auto works great, been about a year and have had absolutely no issues with it, bluetooth auto pairs 100% of the time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Radio fine. Service Lacking. Might need to return

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The jury is still out on this one. I waited a month, I spent about an hour and a half trying to get any service at Best Buy so that someone can direct me to buy the correct radio. I was told to buy this radio I was told I have to wait a month before I can get service. I waited and then when I picked it up 2 hours later they said oh you're going to have to come back and maybe it'll be 3 hours before we get your rear camera hooked up to this radio and then I said what about my CD player down here in the TV etc and they said oh no none of that comes with your Sony radio and I said you told me that I wasn't going to get GPS on my new radio you didn't say that all the other stuff that was hooked up to my Factory radio is not part of this. So I'm not sure why I spent $600. to get a radio. I could have spent $100 to get a radio and he said oh you got a little remote here so in case somebody sitting in the back of the van that wants to work your radio that's when it's a little remote is for so needless to say I'm not happy. not happy that I have to leave a sick mother at home for another 3 hours while they service my vehicle, not happy that I'm not sure that I can even trust them to do that because why wouldn't they have told me that the first time? Why would I spend an hour and a half to get a radio that has none of the amenities of the other radio I had previously and this is with the actual installer selecting this radio for me. I don't know what his name is. Tim? And some other sales person that had no idea what he was doing in Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Love it !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this along with the back up camera, and it is amazing ! I love the quality of the screen and fell in love with it when I saw it in store demo! Had an old pioneer radio and needed something that had apple car play and Bluetooth features and calls , this is the way to go !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deck!! Easy functions with touch screen. Many, many options to fine tune each speaker to your desire. Bass adjustments to door speakers as well as dcbl adjustments.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Satisfied,
      Thanks so much for sharing your positive feedback with us! We are delighted to hear you're enjoying the XAV-AX3250. It's great to know that the touchscreen and the many sound-tuning options, like the bass adjustments, are making your listening experience better.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Car stereo installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation process was painless.I was able to wait while they installed my stereo.They went over all features of the system and made sure that I understood how it functioned….extremely happy with product and service.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your experience with the XAVAX3250 and the installation team, WalterK. We're delighted to hear that the process was smooth and that the team took the time to walk you through all the features. Making sure you feel confident using your new system is a top priority for us. Your satisfaction means a lot, and we're grateful for your kind words about both the product and our service. If you have any more questions in the future or need assistance, please don’t hesitate to reach out. Enjoy your new stereo!

      Thank you for choosing Sony and for your wonderful feedback—it truly motivates us to continue striving for excellence products.

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 1 out of 5 stars

    Skip this one

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avoid this unit. Android auto constantly crashes, Bluetooth is the most reliable and even with that, it had audio distortion at random times. The only plus is the sound quality it puts out to the speakers is very good for the price. But the actual unit itself... Avoid. I 'upgraded' to the xav ax4000 after this, and that unit is a piece of junk too. I cant wait til I can review that one. For the money you are spending, you are not getting a good product no matter how 'recommended' it is by the best buy staff. These arent the cheapest head units and yet they perform terribly.

    No, I would not recommend this to a friend