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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1149 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers find value in the 6.95" Android Auto and Apple CarPlay Bluetooth Digital Media Receiver's sound quality, Apple CarPlay functionality, and ease of use. The backup camera integration, included installation, available features, and affordable price point are also appreciated. However, some customers have expressed concerns regarding the screen brightness and USB port functionality. Additionally, a few customers reported issues with connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,149 reviews
  • Pros mentioned:
    Apple carplay, Installation

    Rated 5 out of 5 stars

    Excellent unit

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade for my wife's car. The factory radio in her Kia Sportage crapped out and she'd been using airpods and blue tooth speakers. We started shopping around and her only two wanted features were Apple carplay and a reverse camera. The Sony double din made those easy to accomplish. Install was super simple and easy, once I got the harness set up she slid right in. The back up camera integration took a minute just to run the wiring. Overall we both recommend this radio.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Another Quality Best Buy Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked out receiver based on lots of positive online reviews - on Best Buy and other retail websites. Price was very reasonable and with free installation it was an easy choice (other stereo retailers just couldn’t come close in price with product/install price). I did have to purchase a few more items - around $100 - so that it would fit in my 2016 Jeep Wrangler, yet I expected the additional fitment costs. Once installed, setup was quick and easy and the sound is fantastic! Highly recommend and very much pleased!!!

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    Huge upgrade for my Truck.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony AX3250 is a huge upgrade compared to my old factory head unit. The AX3250 connects to my android phone quickly and provides all the options of Android Auto/Apple Carplay (navigation, Pandora, Spotify, hand free calling, and others) Combined with four Kicker speakers the system rocks. Installion was done by Best Buy. Installation in my 2003 Ram was quick, clean and I've experienced no issues. I also had the installer add a back up camera which is displayed through the Sony AX-3250.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay
    Cons mentioned:
    Screen brightness

    Rated 4 out of 5 stars

    Great aftermarket radio

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having this radio in the car. Apple Car Play works great. Haven't tried out Android Auto yet. The one downside is that it is difficult to see when the sun is shining directly on it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zach, we're happy to know that you like our product. We're sorry to hear that you have an issue with the display. It is recommended adjusting the screen brightness settings might help improve visibility to some extent. You can follow this link for more details:

      https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428679.html?search=brightness

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great budget stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily connects, great features, straight forward install

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Crix20001!
      Thanks so much for taking the time to share your feedback about the XAV-AX3250.
      It is truly wonderful to know that you had a great experience with the unit.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 4 out of 5 stars

    A solid unit that works with a 20yr old truck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice stereo unit that works well for my truck. Fit without any issues. Recommended wiring adapters fit and diagrams were accurate. Once installation was complete, everything works as expected, Android auto (wired) works well. FM radio works as expected, sound quality is superior to the sony head unit it replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Ease of use

    Rated 5 out of 5 stars

    Awesome headunit with Sirius xm!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and has tons of great features. Android auto works great!

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, good sound quality, easy to use, Bluetooth works great, unit turns on amd starts up fast

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Sound's

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice unit easy to navigate nice features at a good price

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay

    Rated 5 out of 5 stars

    Straight forward installation on a 95 miata

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best interior upgrade ive done. The maps on apple carplay are probably make this worth it. I did need a trim kit but its real easy to install.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Screen brightness

    Rated 3 out of 5 stars

    Poor Sony quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matte screen finish with poor quality that didn't hold up over time. Sirius XM has a delay response with streering controls. And don't add the plug in connection for your phone, it will freeze you have to keep unplugging the device for it to work. I bought this on the in-house installer recommendation.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Usb

    Rated 4 out of 5 stars

    Solid radio

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great radio pretty easy interface to deal with. USB connection the phone sometimes freezes radio. Glare seems to be an issue on any double in radio so no more glare than any other radio you get.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SabienAce, Thanks for the feedback. While we're glad you like your new car stereo, we're sad that you are having issues with the USB connection. Make sure to keep your device up to date to avoid any performance issues. As for the glaring, you can adjust the visual settings depending on your preference : https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428679.html Hope this helps. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Upgraded Car Sound System!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Sony Media Receiver # XAVAX3250 at Best Buy which was installed at the same store by Geek Squad Technicians. The Sony receiver is an excellent upgrade to the previous unit that I had. It is a really nice quality player/ receiver with excellent output producing great quality sound while traveling. The experience at Best Buy went flawlessly. The Sales Representative explained the differences between the available models and answered every question, so I felt confident purchasing this model which suits my needs perfectly. And the Geek Squad Team at the same store did an outstanding job with installing the unit in my Camaro. The wiring connections which they used are superior to how the previous unit was installed. They even improved the way that the Sirius tuner module was connected to provide better reception. I highly recommend that you check out Best Buy if you are considering a new or upgraded car sound system!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scott, Thanks for the 5-star rating! We're glad you like your new Sony Media Receiver. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Apple carplay, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been a great deck for the price. Sounds great and the screen is so easy to use. Hooks up to BT every time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Sony - 6.95"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stereo for the cost, sounds good and is easy to setup. Note: I did have to do a firmware update on the stereo and on my Android Auto to get my phone and the stereo to start working together.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user604687, Thanks for the 5-star rating! We're glad you like your new media player. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    New Radio - Amazing sound!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a difference the Sony Digital Media Receiver has made to the quality of sound I now hear in my vehicle! Options for Android Auto & Apple Car Play, Sirius Radio, Bluetooth, USB input, Rear Camera and more. The 6.95” Screen is a major step up from the original radio, and it has a customizable background color. I couldn’t be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Apple carplay, Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this head unit almost a year now and it's as perfect as day one. Simple install, great quality, no glitches. I added a wireless Apple CarPlay bluetooth receiver to the usb connection in the back so now I don't even need to connect my phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AaronG,

      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Apple carplay
    Cons mentioned:
    Screen brightness

    Rated 5 out of 5 stars

    Great system for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is very responsive, settings are easy to navigate, apple carplay works like a charm, and the Bluetooth also connects quickly. You can change how bright the screen is, how bright the buttons are, and the EQ works well. The only thing I don't really like is that even on the lowest brightness, it feels a little bright but maybe that's just me.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Excited, then disappointed

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my factory unit with this Sony, mainly to accommodate my use of Apple CarPlay. Bought in December 2025, the online salesperson sold me the incorrect harness; the harness changed for the 2022 Frontier. This caused a significant problem at the January install appointment. The local tech found the harness online as Best Buy did not sell it at that time. I ordered it and waited eight weeks as the harness had to be back ordered. Once received, the install went smoothly. However, I discovered the ordered harness did not allow for 100% use of the original controls at the steering wheel. It also was not compatible with the Nissan connections on my lower dash board. Regardless, the Apple Car Play worked well as did the sound improvement. The unit added a quality sound to the truck and I am pleased with that. I noticed my FM radio signal was weak and returned to the installers, allowing them to diagnose the problem. The original FM radio connector sold to me by the online salesperson was the problem. I bought another, again with the advice of the local tech, and the unit worked great. Kudos to the local techs. They did well for me. Just yesterday, June 5, the Apple Car Play and bluetooth telephone connections became full of static. I stopped the truck, turned off the ignition to reset the unit and temporarily resolved the unit. Within minutes, the same fault occurred and, unfortunately stayed. I now must contact Best Buy and hope for my Geek Squad membership to assist with this added expense. The monitor screen does not work well with sun glare. One needs to purchase an anti glare screen for it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Sound impresses yet again

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XAV-AX3250 is overall is a stellar choice for anyone attempting to upgrade the look and sound quality of there stereo. It boasts a big and very clear display, while provding your door speakers with enough wattage to drastically improve your lisyening experience. Very well tuned with numerous preset eq options, while st the same time allowing the user to modify to anyway they desire. The only reason this unit did not receive 5 stars is due to the buttons on the bottom of the display becoming stuck amd hard to press after awhile. All in all a great choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TomK, Thanks for sharing your feedback! We're glad you like your new head unit. Enjoy and thanks for choosing Sony. -Craig Sony_US