The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 350 reviews
Rated 2 out of 5 stars
Low quality for price
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this head unit and had installed on a Saturday morning. Played fine for the 45 minute drive home. After arriving at the house and setting eq, pairing with phone, all seemed well. First problem with this unit is microphone does not perform well at all. people on receiving end of calls could barely hear me. Was better off just using my in ear bluetooth headset for calls. Unit played for about an hour and lost all sound and screen froze up. Even after turning off and back on, still frozen screen and not sound at all. I immediately went back to Best Buy to try to catch installer before the end of shift. Went over a speed bump in parking lot and screen flashed a couple times and started working again, but still no sound, eq went back to flat and lost all presets. I shut truck off to try to talk to installer, but they were already gone for the day. Truck was shut off for about 15 minutes, When I restarted truck unit had full functionality, although I had to reset all user customizations. I had to run the unit till the next Saturday before I could return it because I was gone for the next week (I drive a truck for a living). I returned it for credit due to unsatisfactory performance.
Things I noticed for the couple days I had it and it was working that were unsatisfactory. were as follows:
bluetooth microphone is practically useless in a crew cab pickup, maybe better in a smaller cab vehicle. There are a couple sensitivity settings for the microphone, but didn't help in my case.
The android auto, (can't address Apple Car Play, as I do
android), seemed to work as advertised, however the unit auto connected when powered up and no provision to disable the auto connect. Even when going to phone's settings and turning off wifi , the unit automatically turned it back on and auto connected again.
The couple days I did use the unit, sound quality for the radio, and SiriusXm, were a great improvement over the stock head unit, but to me, the immediated defect and unsatisfactory microphone, lack of auto connect and activation of Android Auto made this unit unnacceptable to me for the price paid.
Thank you for sharing your detailed feedback, Rrebelious01.
We are truly sorry to hear about the serious issues you experienced with your XAV-AX4000 car receiver, and we sincerely apologize for the frustration that ultimately led to you returning the unit. Having your screen freeze and lose all sound, especially after driving for a week, is certainly not the reliable performance we intend to deliver. We understand why you deemed this unacceptable for the price paid.
We sincerely regret that, despite your attempts to adjust the sensitivity settings, the hands-free microphone performance was practically useless in your crew cab pickup; this is critical feedback, and we will share this experience directly with our product engineering team for microphone performance review, especially in vehicles with larger cabins. Furthermore, we apologize that you could not disable the automatic connection and Wi-Fi activation for Android Auto; while the XAV-AX4000 is designed to prioritize a quick and seamless connection upon startup, we recognize that users need control over when the feature is active, and we appreciate you highlighting this limitation as we strive to enhance user accessibility in future software and products.
While we are pleased to hear that the sound quality for radio and SiriusXM was a great improvement over your stock unit, we deeply regret that the combination of the immediate defect, unacceptable microphone, and usability issues prevented you from enjoying the product.
Thank you for taking the time to provide this valuable feedback. We take customer satisfaction seriously and regret that we were unable to meet your expectations in this instance.
Best regards, Gus, Sony Social Media Team
Rated 5 out of 5 stars
Sony does it better!
|
|
Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great working head unit. Has a great sound. Many features. Does not have a loudness button, but has a nice Equalizer.
Hi Brian, Fantastic! We're thrilled to hear that you're enjoying the outstanding sound quality, remarkable features, and excellent performance of your XAVAX4000. Thank you for your purchase and for choosing Sony! - Romeo
Rated 5 out of 5 stars
Happy shopper
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My nissan kicks did not come with siriusxm satellite station, I purchased a item that I had to connect to my cigarette lighter, that at times lost connection. Im very happy with my purchase, all I do now is just start my car.
Thank you for sharing your fantastic review, AntonioR!
We are absolutely thrilled to hear that the XAV-AX4000 receiver fits perfectly in your 2010 Camaro with minimal installation requirements! It's wonderful to know that the integration was seamless and that the Apple CarPlay functionality is working perfectly for you.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Rated 5 out of 5 stars
Very good head unit
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a good unit, I have them in two vehicles. I like that I can use the steering wheel controls. My only concern is ease of installation. I find if a bit difficult to mount unit due to the single din size of the body of the unit. Other than that this is a great stereo.
We are pleased to hear that you like our receiver so much that you have installed it in two of your vehicles! We appreciate your feedback regarding the installation process; while the single-DIN chassis is designed to provide extra space for cable management, we understand it can present unique mounting challenges in certain dashboards.
Thanks for choosing Sony.
Best regards, Eliab
Rated 4 out of 5 stars
Android auto wireless!
|
|
Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wireless Android auto is the best. A couple moments after the radio comes online, the maps automatically load.
The interface with satellite radio / Sirius XM is great. After the much needed firmware update you are able to fast-forward rewind and pause live satellite, just like you would any other DVR.
The sound isn't as good as the previous model XAVAX3250, but should do well enough for most people.
The box advertises screen mirroring capabilities but I never found it.
I would buy this unit again just for the wireless Android Auto capabilities. Also works with Apple Play.
This reviewer received promo considerations or sweepstakes entry for writing a review.
But it. It's the best head unit I've ever had. Puts the sweet music to my Focal components in my truck and now I'm gonna buy one for the car. Easy to use and has a million sound options. Buy it
Hi Troygotscammed, Thanks for the 5-star rating! We're glad you like your new head unit. Enjoy and thanks for choosing Sony. -Craig
Rated 4 out of 5 stars
Good unit on sale - despite the resistive screen
|
|
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was initially hesitant as it has a resistive screen and not capacitive, however, I have been pleasantly surprised by the quality of the screen.
However, a couple of things that are of bother at this time, but should only take some getting used to/are limits of Android Auto, is you can't customize the screen for a default layout in Android Auto and if you so much as step out of the vehicle a few steps with your phone it breaks the connection.
I wisht the middle button was more customizable past "Source" or "Mute".
This reviewer received promo considerations or sweepstakes entry for writing a review.
I replaced factory enterntainment with this digital media receiver. All drivers in my family absolutely loved it. Seam less connection on wireless, all functions work as expected. Awesome job by SONY
We're so happy to hear that your family is loving your Sony XAV-AX4000! It's fantastic that you're experiencing seamless wireless connectivity and that all the features are working as expected. We designed this receiver to make every drive more enjoyable, and it sounds like it's doing just that for you.
Thanks for choosing Sony, have a wonderful day! DiegoV
Rated 5 out of 5 stars
Sony touchscreen radio
|
|
Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely fantastic system and very seamless install. It was easy and with the associated harness that the Best Buy person recommended made it almost Impossible to screw up
Hi BrianM, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Rated 5 out of 5 stars
Great receiver - connects perfectly
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got this on installer's recommendation. He said Sony was on top of current technology and connectivity and he was right. The ease of connecting with CarPlay and use of voice commands is excellent. It connects instantly with whomever uses the car (and of course has previously connected.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Switched out my factory unit with this one and added a backup camera . The screen is an ideal size, the CarPlay works flawlessly, and I am happy with my purchase . The radio, Sirius , and Bluetooth all work well. I also enjoy the actual buttons to control volume, and mute .
Awesome, JeremiahL! We're glad you like your new car media player. Enjoy and thanks for choosing Sony. -Craig
Rated 5 out of 5 stars
Works great, it's a Sony!
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The best feature of this device is the matte-finish screen. Glossy screens tend to reflect a lot of sunlight, making them unreadable, whereas the matte finish minimizes that issue quite a bit.
It brings us great joy to hear that your new XAV-AX4000 radio is delivering excellent sound alongside your subwoofer and amplifier. Knowing it enhances your car audio experience means a lot to us, and we appreciate you sharing your positive feedback.
Best regards, -Fred
Rated 5 out of 5 stars
Great Stereo
|
|
Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very responsive, great sound, and free installation through Best Buy!
Hello JohnnyO, Thank you for your awesome review of the XAVAX4000! We're thrilled to hear that you are enjoying the responsive performance, great sound quality, and the added benefit of free installation through Best Buy. Your feedback is greatly appreciated! Thanks for choosing Sony! - Romeo
Rated 5 out of 5 stars
Somy receiver
|
|
Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I cannot believe how good and responsive this thing is. Be sure to shell out the extra money and buy the sony over any pioneer or outdated kenwood system. Wireless carplay works wonders! No more connecting the ohone everytime to charge it/ carplay
We are thrilled to hear your experience with the XAV-AX4000 has been so positive! It’s rewarding to know you love the screen's look, the quick, no-slow processing, and the excellent stereo performance. Thank you for sharing your five-star rating and for being a loyal Sony customer!
Regards, Dominick
Rated 4 out of 5 stars
Good aftermarket radio for 2009 camry.
|
|
Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product! Works perfectly with wireless Apple CarPlay, but kinda struggles with wireless Android Auto on my S22 Ultra, so I just use wired Android Auto.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought a BOSS audio one previously and had Best Buy install it. Maybe due to android auto but the thing would disconnect frequently and it was difficult to use since I'd have to unplug and replug. I bought GeekSquad protection on that though and managed to replace that for this one and cover the difference.
This wireless android auto is a game changer and I love it so much. Even modern cars don't have this and it's honestly not that big of a cost to upgrade considering what it provides. It connects automatically on startup and just works without disconnecting. I notice some hiccups occasionally but it's likely due to the Bluetooth connection which you could probably avoid with a direct cable connection instead. Highly recommend this product over others if wireless is needed.