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Customer Ratings & Reviews

Your price for this item is $448.00
The comparable value price is $599.99

Customer reviews

Rating 4.3 out of 5 stars with 350 reviews

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    Rating 4.3 out of 5 stars

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    Rating 4.3 out of 5 stars

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    Rating 4.4 out of 5 stars

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81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 350 reviews
  • Rated 5 out of 5 stars

    On $ale $ony UPGRADE IN 2015 CHEVY TAHOE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This STEREO and BACK-UP camera works amazing in my 2015 CHEVY TAHOE. It's the best camera I've ever seen. It's clear and wide view available. I'VE got an upgrade that makes the truck more modern INSTANTLY :-)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewK!
      It is fantastic to know that your new XAV-AX4000 has given your vehicle such a fresh, modern feel. We are so happy that the camera clarity and wide view are making a real difference in your daily drives.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Wireless Android Auto for the Win!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless Android Auto fantastic, coupled with Idatalink Maestro RR gives your older car just the right touch of modern.. but not over the top. Huge improvement in sound.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A flawed but decently executed product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless android auto is kind of a joke I'm not gonna lie, wireless apple carplay is way better than I expected, and wired android auto has no way of taking priority over wireless. This stereo is good, don't get me wrong, but if it is going to force android auto wireless upon me, it definitely worsens my overall experience. Despite this one major flaw, it's pretty decent. Touch screen is a bit iffy but that's mostly to do with the fact that it's a resistive rather than capacitive. Overall, a good head unit if you're an apple user and an okay one if you're an Android user. It does lack features overall, but if you're looking for a no-frills head unit for your car, this is probably the way to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for my 2013 Honda CRV!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had mine installed through Best Buy and it has been the best thing ever! It’s like having a phone installed right into your car. The volume is great (louder than before) and the hands free calling? The best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best head units out there.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This head unit pairs amazing with stock speakers, with a good EQ tune you will have an amazing time. Always connects when you enter the car. It is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Unit for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fantastic system to upgrade to. Very user friendly. Wireless connectivity works perfectly. All you gotta do is connect once and you’re done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JavierG,

      It’s a true pleasure to hear that the XAV-AX4000 has been a fantastic upgrade for your vehicle!

      We designed this system with a focus on seamless integration, so we are thrilled that the wireless connectivity has been working perfectly for you. Our goal is to make the transition from your phone to your car’s dashboard as effortless as possible; knowing that the one-time setup was simple and user-friendly for you is exactly the experience we aim to provide.

      Thank you for trusting Sony to enhance your driving experience.

      Best regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    New unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit. Definitely an upgrade! It is nigjt and day compared to old unit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AntonioD,

      We feel privileged to know that your new XAV-AX4000 has provided such a "night and day" difference for your driving experience! It is fantastic to hear that you are enjoying the significant upgrade in performance and quality.

      Thank you for trusting Sony. Enjoy the drive!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    2000 C-5 up grade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aj and the Best Buy team did an excellent job on the up grade installation of the new touchscreen and speakers. The sound is impeccable and it’s totally user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great Stereo system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love how it looks, easy to use and very simplistic and gives good sound quality to my car speakers!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, JasonD! We're glad you like the design and sound quality of the head unit. Enjoy and thanks for choosing Soy. -Craig Sony_US

  • Rated 5 out of 5 stars

    Good Radio for jeep

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this for my daughter for Christmas because she can use apple car play. the only issue when we first installed it didn't work, but BestBuy was willing to redo and make it work

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Militarymom28,

      It brings us great satisfaction to hear that the Sony XAV-AX4000 was a great Christmas gift for your daughter and that the Apple CarPlay feature is enhancing her driving experience. We are delighted it's a good fit for her Jeep and is providing seamless connectivity!

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great Value and Features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the wireless CarPlay and how seamless it connects. Responsive and fluid screen, could be better in the light as the sun can make the screen a bit harder to read.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value and easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, easy to use, and gives me access to Apple Car-play from my phone wirelessly and great views from my new back-up camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wireless android auto/apple carplay system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    system is easy to use, connecting my phone was simple, android auto works flawlessly. easy to navigate thru functions, and love the voice command feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this player it's awesome and has all the features I need, very good player

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestbuycustomer,

      That's wonderful to hear! We are so glad that you think the XAV-AX4000 is awesome and has all the features you need. It's great to know that it's providing you with the perfect in-car experience.

      Thanks for choosing Sony, have an awesome day!
      DiegoV Sony_US

  • Rated 1 out of 5 stars

    Nightmare

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently had a radio installed in my car at Best Buy, and I am extremely disappointed with the service. The installation was poorly done, and the experience, a nightmare. Additionally, the technician was not properly trained and made rude comments, suggesting he knew more than we did. To make matters worse, they broke the radio bezels in multiple places, with clear evidence of improper tooling and unskilled craftsmanship. Before the installation, they allowed a random customer to claim the radio that I had purchased days before and had waiting in pick-up, as advised by the sales rep. Because of this mix-up, we had to wait an extra hour before they would even start the service that had been previously scheduled. That in-turn made us go home a 35-45 min drive to drop my son off who had night school, and come back during busy rush hour. Moreover, I paid a premium to have the steering wheel controls work, but they only installed the volume control, and even that was connected to a different set of controls that change the channel rather than the actual volume control. I expected a much higher level of service from a reputable company like Best Buy. I will not be returning for any future services and cannot recommend their installation services to others.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE the Wireless CarPlay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice stereo and I LOVE the wireless CarPlay. Only complaint is the screen gives off terrible glare in direct sunlight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and the apple car play features are intuitive and convenient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinM,

      Thank you for the 5-star review! We're delighted to hear that you're enjoying the sound quality and finding the Apple CarPlay features of the XAV-AX4000 intuitive and convenient. We strive to create products that make your time on the road more enjoyable, and your feedback is a wonderful confirmation of that.

      Thanks for choosing Sony, have a great day!
      DiegoV Sony_US

  • Rated 4 out of 5 stars

    F150 fleet truck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far, being able to adjust the viewing angle, contrast, and brightness of the monitor. The 13 band equalizer with four (4) personal settings as well as presets for the usual. I’d have to say, really sweet deal for the money. Did I mention it sounds great inspite of using ford factory speakers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    With it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Issues with getting lines for backup camera resolved with phone call to best buy support. They did a great job!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user680472, Thank you for your 4-star review of the XAV-AX4000! We're glad to hear that you found the product to be good and that the issue with the backup camera lines was resolved with the help of Best Buy support. Enjoy your XAV-AX4000, and thanks for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Pleasantly Surprised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, So good. Works very well in my 2018 Jeep JKU. The only problem is seeing the screen during the day with sunglasses on and doors/top off.

    I would recommend this to a friend
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