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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 384 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 384 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Stereo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stereo! Auto connect is awesome. You get in and it automatically connects all your apps to the phone. Easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Long wait for installation was ridiculous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stereo is nice, sounds good. The tech that installed it did a great job. I bought it in January and couldn’t get in to have it installed until March. Then they closed the store and pushed it out another month at another location. Again - I bought it in January and they couldn’t fit me in for the installation until APRIL!! The free SiriusXM trial is already expired. Lol. What a joke. Another customer in the waiting area told me he got his appointment set up within week. What the heck!!? I have a feeling Best Buy won’t be around next time I need a stereo installed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Highly recommend to modernize your radio receiver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleared crackling on speakers and easy installation.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, Kevin! We're glad you like the sound quality. Enjoy and thanks for choosing Sony. Craig Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    SPICED UP THE V

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product easy to install. Brought my car from 2008 to 2016

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarquisW, Thanks for the 5 star rating! We're glad you're happy with your new head unit. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Clean look high quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the solid buttons. The soft ware is easy to use. Anyone can use it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, VanessaC!

      We are so pleased to hear how much you like your XAV-AX4000 car receiver!

      It's great to know that you appreciate the design, specifically the solid buttons, and that you find the software easy to use—simple enough that "anyone can use it." We strive for intuitive and seamless operation for a better driving experience.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great head unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This head unit from Sony is awesome. The GUI is so much better than other brands as it is clean and modern. I find other brands' displays to be confusing and outdated. The tactile volume buttons are great. Wireless Apple Car Play works flawlessly. I'm very happy with this purchase for my 2018 Nissan Sentra.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, JasonA! We're glad you like your new car stereo. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to use and screen is anti glare. A very good value for the money. Seamless and quick Bluetooth connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase for my car. Had a Pioneer love this one so much more.More expensive but worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and the install team was awesome. They managed to save me some money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joey,

      That's excellent news! We are delighted that your 7" Digital Media Receiver works great and that the Best Buy install team provided such awesome service and managed to save you some money!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best head unit ever

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I couldn’t have gotten a better head unit for my 350z

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JonathanG,
      Thank you so much for sharing your feedback! We are really happy to hear how well the XAV-AX4000 is working for your 350z.

      This model is designed to offer a seamless blend of advanced features like a responsive touchscreen, Apple CarPlay and Android Auto compatibility, and crisp audio quality to enhance your driving experience.

      Thank you for putting your trust in Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great unit!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit looks great and really brings out the sound in my system! Best Buy did an amazing job in installing.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay
    Best Buy Employee

    Rated 5 out of 5 stars

    Great

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] good for cars, would recommend to anyone that needs carplay wireless

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Sony AX4000

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This is mt first Sony radio and it wont be my last. Really responsive and a lot of nice features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, installer Charles knowledgeable and easy to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working like it should It is exactly what I wanted and looks great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryG,

      Thank you for choosing Sony!

      We're excited to hear that the XAVAX4000 is working just as you hoped and that you’re pleased with its look. Knowing it suits you so well inspires us to keep delivering quality products you can rely on. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Camera good, no backup alarm.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Good install. I just need to find time to go in and find out why my backup alarm does not work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Babydoll,

      We're glad to hear you think our digital media receiver is a great product and that the installation went well! We're sorry to hear about the issue with your backup alarm. This is often related to a specific wiring connection during the installation. We recommend reaching out to the installer to have them take a look, as they'll be able to quickly diagnose the cause. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Nice sound and build quality. Carplay has been working well.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Best upgrade ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it, bought the Sony 3250 first and wanted wireless so upgraded to the 4000 and I don’t regret it at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big display, easy to use and it gives you info on any lights/symbols that are displayed on your dashboard

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Grest product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to use. Installation was quick.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, VincentK! We're glad you are all set. Enjoy and thanks for choosing Sony. -Craig Sony_US