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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 384 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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82%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 384 reviews
  • Rated 1 out of 5 stars

    Best Buy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people working at the Lindbergh location in Saint louis work harder to get out of doing the job the actually working. I made an appointment online when purchased the head unit and backup camera. for the head unit. Apparently the system didn’t block off enough time for the installer to get both things done. So I made another appointment to weeks later to bring the truck back for the camera install. The appointment was the first of the day as they don’t open until 10:00am. I was a little late arriving to the 2nd appointment, I arrived at 10:25am planning to leave my truck for the day. The installer informed me that I was late and because of that I couldn’t get it done that day. I also offered to leave the truck for as long as possible because I already arranged a ride to drop it off but that was still a hard no. I ended up making another appointment at a different Best Buy for the following Monday to try to get this done.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Everett, Ma is the best spot car wise

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dude that installed this radio in my whip was great. Did an amazing job when installing my stereo. My car sounds brand new and its an 2001 Toyota. 100% recommend Everett Best Buy to everyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisC, We're glad you like the service from the installer. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Good radio

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and interface very responsive. And lets you change wallpaper

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MartL, Thanks for the feedback. We're glad you like the color of your media player. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Cons mentioned:
    Screen brightness

    Rated 2 out of 5 stars

    Daytime GLARE, faded dark contrast, no visibility

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen daytime glare and faded, dark contrast required a refund. Anti-glare screen is dull and foggy looking, but still has the same (even worse) visibility than other glossy screens. Sigh, so frustrating finding a monitor head upgrade that is visible and has less glare

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vegas, We're sorry to hear that you are not happy with the display of the head unit. This is definitely not the experience we wanted you to have. The AX4000 has dimmer function that adjusts the brightness level of the display and buttons. You can adjust the values in the System settings of the device.

      If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the unit:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      -Craig Sony_US

  • Rated 5 out of 5 stars

    Car radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best car radio ever service was wonderful quick and efficient would definitely rec Recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally Worth the upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew i wanted to get a new radio installed in my car, had tons lots of research and went into best buy to buy the unit. They hooked me up with the install and all the info I needed on it. This sony unit was worth every dollar and its made my day to day drives way more enjoyable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Radio

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid radio. Works flawlessly. After you no through 2 other radios trying to save money I finally bucked up and bought this one. Couldn’t be happier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, Ibmyman! You made the right choice. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek guy was wonderful in fixing my problem. He knew exactly what the problem was and repaired it very quickly!

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    New Sony in my 2014 Frontier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, great vaue & lots of features...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great stereo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stereo is over all pretty good but could be more user friendly. Would like a way to save Sirius radio statiobs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Car Radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love sony they been around for years there a wonderful brand I grew up with sony im in my 40s its had alot more technology thrn when i was a kid bluetooth you can talk threw your car radio back then you cant do that

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good upgrade for my truck, excellent pair Bluetooth system , i can make a call, replay a message, also good price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony Car Truck radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality radio by Sony. I think it’s good enough for a starter. However I like to see mor CarPlay apps like YouTube videos, but so far, I can’t find it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the radio one of the best i have ever owned

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesM,

      That's fantastic to hear! We're delighted you love your Sony digital media receiver and consider it one of the best you've ever owned. Enjoy the seamless experience with Apple CarPlay and Android Auto!
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Cons mentioned:
    Screen brightness

    Rated 2 out of 5 stars

    Sony 4000 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install at Best Buy was great. The system works without issues but is impossible to see in the sun. The whole point of no glare was to be able to see it. Screen is very dark and makes the back up camera useless during the day. Would not buy again and will probably switch out in the future.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mustang 2012

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the easy use of the radio touch screen. The best upgrade ive had in my car

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It good but could be improved

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The radio work good however, the wireless apple car play feature disconnects frequently and that sucks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST STEREO OUT THERE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent . Definitely recommend. Worth the price and fit super nicely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Sony Radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice radio. Installation was great. The installer was super nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fit and function. Good choice to upgrade a basic system. Like the wireless connectivity to Sirius XM and Bluetooth for CarPlay.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArmyPhotoman, Awesome! We are so glad to hear that you are enjoying your new XAVAX4000! Thank you for choosing Sony! -Carl Sony_US