Customer Ratings & Reviews
- Model:
- XAVAX4000
- SKU:
- 12165985
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
great head unit
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for your buck and a great start for a sound system head unit
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherC,
Thank you for choosing Sony!
We're excited to hear that you view the XAV-AX4000 as a great value and an excellent foundation for a sound system head unit. It’s rewarding to know our product can play a key role in enhancing your audio experience. Thank you for sharing your positive feedback—it truly motivates us to keep delivering quality and performance.
Best regards,
-Fred
- Pros mentioned:Sound quality
Don’t think! Just buy it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Excellent sound quality. Just what I was looking for in the CarPlay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NarendraM,
Great! We're thrilled that you are enjoying the sound quality of the car stereo. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Wireless carplay
2012 Corvette
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooks up instantly to Bluetooth quality sound Great value Apple play works great with it. Google maps is seamless with it as well all around a very good unit.
I would recommend this to a friend Great Device - May buy another for my other auto.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very much enjoy this radio ( I love all the presets are in one list and you're not having to flip to "another set of of presets), - Car play is great, controls are easy. I do wish that when I plug the C cable in it would also connect to Carplay (or other apps) but the cable is just for charging... Carplay and Apps only available wirelessly. <-- Wasnt trying to force pairing with my vehicle on my passengers if they wanted to use their playlist or Maps,,,,
I would recommend this to a friendGreat update for an older car, but needs some work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen works great, but is a little wonky using Waze through Android Auto. You can still always use the Google Maps directions, but the lack of real-time traffic updates makes it a suboptimal app, and often tries to take me on a course that I find inconvenient. They need to fix the update with Waze so it doesn't randomly refuse to load. Other than that, it is great for music, podcasts, Google assistant for phone calls, reading text messages to you while driving, etc.
I would recommend this to a friend- Pros mentioned:Sound quality
Sony XAV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product does what it is supposed to sounds great EQ works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user291446,
Amazing! We're thrilled that you are enjoying the sound quality of the car stereo. Thank you for choosing Sony!
-Ralph
Andorid Auto can improve.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good, but the wireless Android Auto could improve to not be disconnected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseB,
Thank you for your 4-star review and for sharing your experience with the Sony XAV-AX4000. We’re glad to hear you are enjoying the unit overall!
We understand how frustrating wireless disconnection issues can be, and your feedback regarding the stability of Wireless Android Auto is valuable. This issue is often related to software compatibility between the phone and the head unit, especially after recent Android OS updates.
Before contacting support, we strongly recommend performing these three steps, which often resolve this exact issue:
1. Update the Sony XAV-AX4000 Firmware:
Please check the official Sony help guide below for the latest software and instructions on updating your receiver. This is the most crucial step for fixing known connectivity bugs.
Check for new updates here: https://helpguide.sony.net/ev/xav-ax40/v1/en/contents/TP1000661343.html?search=software
2. Update the Android Phone OS and Apps:
Ensure your phone's Android operating system (OS) is fully up to date. Check for and install any available updates for the Android Auto app and Google Play Services through the Google Play Store.
3. Check Phone Battery Settings:
Many Android phones restrict critical background processes (like Wi-Fi, Bluetooth, and GPS) when attempting to conserve power.
Please ensure your phone is NOT set to Battery Saver or Low Power Mode while using Wireless Android Auto.
If you complete these steps and the issue with wireless disconnection persists, our dedicated technical support team will be happy to assist you with advanced troubleshooting.
Contact our technical support team through the link below: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Thank you again for choosing Sony, and we hope these steps help you enjoy a completely seamless wireless experience!
Regards,
Dominick
This is the way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stereo, the gps and wireless carplay is most excellent! It has upgraded my car tremendously and makes my commuter car that much more enjoyable. The voice commands button is a great us that i have to get use to using more often.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for that fantastic review, MiguelD!
We're so happy to hear you love the XAVAX4000 and that the GPS and wireless CarPlay are working so well for you. It's truly rewarding to know it has made a tremendous upgrade to your car and made your daily commute more enjoyable.
We also appreciate you mentioning the voice commands button! We designed it to make driving safer and more convenient, and we hope you continue to enjoy discovering all of its new features.
Thank you so much for choosing Sony!
Best regards,
Gus, Sony North America Customer Support
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install everything works great as said. But I still give feeling of it being cheaply made first day but it pops off the unit and I can't find it. The sounds is off a little you really have to crank up the volume to get it at normal if it may sense to you. The microphone worse great they actually removes noise on the background Love it easy adoption to the phone no problems there at all
I would recommend this to a friendSony car stereo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and Chris the installation person was FANTASTIC! !!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NG12,
We are thrilled to hear that you're enjoying your new receiver and that Chris provided such fantastic installation service! It’s great to know your setup is off to a perfect start.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Wireless carplay
The wife love it
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] My wife loves her new sony radio. She loves the wireless android auto. It just makes it a lot easier not having to worry about plugging in her phone and fumbling with a cable
I would recommend this to a friend Great apple car play recriver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony apple car play! Best Buy installed it and they did an excellent job! I went way too long with out it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Appleowner,
We’re thrilled to hear how much you love your new Sony receiver and that the Best Buy team provided a great installation! It’s wonderful to know that Apple CarPlay is making such a difference in your daily drive.
Thanks for choosing Sony.
Best regards, Eliab
- Cons mentioned:Screen brightness
I want to love it but the flaws are in the way.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its hard to put this as a one star since i love sony products but for 500$ it has to be. So the maestro and vehicle functions are great. Sound is good and amplified in my tundras jbl system 5 stars on the features and that. 1 star comes in with the, android auto, screen, and backup camera. 1. Android auto stutters with music the first 3-4 minutes after they connect in my quest to fix it its a known issue for these units. 2.screen. the screen is washed out a and catches light easy. 3. Back up camera. Absolutely atrocious. Very blury, extremely poor lighting and contrast balance every thing is either too bright or too dark to see anything. Forget about using this on a sunny day or at night. I reconnected the stock unit and it was back to good. So its not my camera. This is another extremely common issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JakeG,
Thank you for sharing your honest feedback about the XAVAX4000. We're sorry to hear that your experience hasn't fulfilled your expectations, especially with Android Auto, the screen clarity, and the backup camera. We will share some troubleshooting steps that might come handy:
For Android Auto Stuttering:
1. Try checking for firmware updates.
2. Try using a wired connection directly.
3. Re-pair the devices.
For Washed Out Screen:
1. Adjust Display Settings
2. Perform a Factory Reset.
For Backup Camera issues:
1. Double-check the connections.
2.Check Video Input Signal.
3. Confirm and check with a professional installer
In case the problems persist, you can also contact our technical support line at:https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Thank you for considering Sony products.
Best regards
DiegoV.
- Cons mentioned:Screen brightness
Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would have screen quality and better resolution
No, I would not recommend this to a friend - Pros mentioned:Wireless carplay
Great unit.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used this to replace my old unit in my crv and having wireless apple car play was the selling point. Would be nice if the screen mirror options was easier to use.
I would recommend this to a friend - Pros mentioned:Wireless carplay
Great upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Wireless car play connects automatically and quickly.
I would recommend this to a friend - Pros mentioned:Sound quality
Stereo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had best buy install a stereo & kicker subwoofer, i had an kenwood amplifier already installed. Huge difference from the stock radio, very happy with stereo!
I would recommend this to a friend - Pros mentioned:Wireless carplay
Sony Wireless Radio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony wireless radio was a good purchase. I'm a happy customer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AntonioD! We're thrilled to hear that you're enjoying the outstanding performance of your XAVAX4000. Thank you for your purchase and for choosing Sony! - Romeo
Great Car Stereo!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this car stereo. Very easy interface to use and to control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Goose,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the ease of use and control of your XAV-AX4000 car stereo. We designed it with user-friendly functionality in mind, so knowing it enhances your experience truly means a lot to us. Your positive feedback encourages us to continue delivering products that seamlessly integrate into your daily life.
Best regards,
-Fred
sony wireless apple play
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.already bought 2 stereo same type different vehicle awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AurelioS!
We feel privileged to know that you decided to go with a second XAV-AX4000 because you liked the first one so much. It is great to hear that they are performing so well for you across different cars!
Thanks for the awesome feedback and for choosing Sony for both of your vehicles!
Warm regards,
Estefany