Customer Ratings & Reviews
- Model:
- XAVAX4000
- SKU:
- 6517245
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 7" Wireless Apple CarPlay and Android Auto Digital Media Receiver, especially the wireless CarPlay feature, sound quality, and ease of use. Many customers also appreciate the installation process, available features, and responsiveness. However, some customers have expressed concerns about screen brightness, backup camera functionality, and occasional connection issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Installation
Highly recommend to modernize your radio receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleared crackling on speakers and easy installation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, Kevin! We're glad you like the sound quality. Enjoy and thanks for choosing Sony. Craig
Great wireless Android Auto solution
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was impressed with the ease and speed of the wireless connection compared to plugin wireless android auto adapters. The wireless quality is really good. This has a capcitive touchscreen which was a bit disappointing considering the price range, but its better that previous capacitive screens ive used. I really like the UI, its much cleaner and simpler than the other stereos IMO and Android Auto experience is very responsive. Maestro connections are there if you need them. All around really happy!
I would recommend this to a friend- Pros mentioned:Ease of use
Great Stereo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stereo! Auto connect is awesome. You get in and it automatically connects all your apps to the phone. Easy to use!
I would recommend this to a friend - Pros mentioned:Ease of use
SPICED UP THE V
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product easy to install. Brought my car from 2008 to 2016
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarquisW, Thanks for the 5 star rating! We're glad you're happy with your new head unit. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great head unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This head unit from Sony is awesome. The GUI is so much better than other brands as it is clean and modern. I find other brands' displays to be confusing and outdated. The tactile volume buttons are great. Wireless Apple Car Play works flawlessly. I'm very happy with this purchase for my 2018 Nissan Sentra.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JasonA! We're glad you like your new car stereo. Enjoy and thanks for choosing Sony. -Craig
Sony radio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working like it should It is exactly what I wanted and looks great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryG,
Thank you for choosing Sony!
We're excited to hear that the XAVAX4000 is working just as you hoped and that you’re pleased with its look. Knowing it suits you so well inspires us to keep delivering quality products you can rely on. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Wireless carplay
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for my car. Had a Pioneer love this one so much more.More expensive but worth it.
I would recommend this to a friend - Pros mentioned:Ease of use
Great value purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to use and screen is anti glare. A very good value for the money. Seamless and quick Bluetooth connectivity.
I would recommend this to a friend Camera good, no backup alarm.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Good install. I just need to find time to go in and find out why my backup alarm does not work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Babydoll,
We're glad to hear you think our digital media receiver is a great product and that the installation went well! We're sorry to hear about the issue with your backup alarm. This is often related to a specific wiring connection during the installation. We recommend reaching out to the installer to have them take a look, as they'll be able to quickly diagnose the cause. Thanks for choosing Sony.
Best regards,
Eliab
Laggy, buggy, and the screen sucks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The resistive screen sucks, for what are apparently typical reasons - it's often unresponsive, so you have to click it multiple times in different ways. It wouldn't be as big of an issue if it weren't laggy - sometimes the screen DOES work, but the software is slow, so I end up pressing it more than it needs. For example, I want to skip a song, but end up skipping three songs by accident (FYI I did my research and got no indication that resistive screens were so bad). On another occasion, a previous song on the music widget (for the SiriusXM app) froze, but the title of each new song appeared on top of the old one. So, imagine The Beatles, with letters for Radiohead laid on top. It's illegible. For a brand new device this is inexcusable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AngryBob,
Thank you for considering Sony products.
We sincerely apologize for the frustration and inconvenience you’ve experienced with your new XAV-AX4000. We understand how disappointing it is to encounter an unresponsive interface and software lag, especially when your prior research suggested a different experience. Sony holds its products to a high standard, and the issues you described regarding the display responsiveness and the illegible text layering on the SiriusXM widget are certainly not the experience we intend for our customers.
To address the performance lag and the graphical errors you are seeing, we recommend following these technical steps to ensure your system is optimized:
Verify Firmware Version: Please confirm that your XAV-AX4000 is running the latest firmware version (3.02.00). This update is designed to improve system stability and touch response. Firmware updates and installation instructions can be found here: https://www.sony.com/electronics/support/mobile-cd-players-digital-media-players-xav-series/xav-ax4000/software/00280826.
System Factory Reset: Following the update, it is essential to perform a Factory Reset through the Settings > System menu to refresh the software environment. Detailed guidance is available here: https://helpguide.sony.net/ev/xav-ax40/v1/en/contents/TP1000661295.html.
If the screen remains unresponsive or the software continues to display overlapping text after these steps have been completed, please contact our dedicated support team directly. We are committed to resolving this issue for you and can be reached via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car.
Thank you for your patience and for bringing these specific concerns to our attention.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great unit!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit looks great and really brings out the sound in my system! Best Buy did an amazing job in installing.
I would recommend this to a friend - Pros mentioned:Ease of use
Great job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy, installer Charles knowledgeable and easy to work with.
I would recommend this to a friend - Pros mentioned:Wireless carplay
Great
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] good for cars, would recommend to anyone that needs carplay wireless
I would recommend this to a friend Sony AX4000
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] This is mt first Sony radio and it wont be my last. Really responsive and a lot of nice features.
I would recommend this to a friend- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Nice sound and build quality. Carplay has been working well.
I would recommend this to a friend - Pros mentioned:Ease of use
Radio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big display, easy to use and it gives you info on any lights/symbols that are displayed on your dashboard
I would recommend this to a friend - Pros mentioned:Wireless carplay
Best upgrade ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it, bought the Sony 3250 first and wanted wireless so upgraded to the 4000 and I don’t regret it at all.
I would recommend this to a friend - Pros mentioned:Ease of use
Grest product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, easy to use. Installation was quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, VincentK! We're glad you are all set. Enjoy and thanks for choosing Sony. -Craig
It's ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for comfort and everyday use, but the midrange sucks, returned it because sound quality was not that great. Amazing screen and touch response tho, also the ani glare works
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CesarZ,
Thank you for sharing your feedback regarding the XAV-AX4000. We are pleased to hear that you enjoyed the screen quality, touch response, and anti-glare features of the unit.
We are sorry to hear that the default sound profile did not meet your needs and that you chose to return the unit before exploring the audio customization options. This model features a built-in graphic equalizer designed specifically to allow users to adjust the midrange and other frequencies to their exact personal preference. We appreciate you giving Sony a try and will share your comments with our product team.
Best regards,
Dominick
My Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and I like the way it looks I just wish it had a cd player Sony is a great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YFZ450KICKSASS,
We're glad to hear that you love the look and performance of your new digital media receiver! We understand your wish for a CD player; as a digital media receiver, this model is designed to focus on modern formats like Apple CarPlay, Android Auto, and other digital audio sources. We appreciate your feedback as it helps us understand what features our customers value most. Thanks for choosing Sony.
Best regards,
Eliab