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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $599.99

Customer reviews

Rating 4.2 out of 5 stars with 334 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers highly value the wireless CarPlay, sound quality, and ease of use of this 7" digital media receiver. Many appreciate the numerous features and generally positive installation experience. However, some users report issues with screen brightness in daylight and occasional problems with the backup camera and connectivity. Overall, the positive feedback on key features outweighs the reported drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 334 reviews
  • Rated 5 out of 5 stars

    Good radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it installed. Looks great so far. Pretty easy to install

    I would recommend this to a friend
  • Cons mentioned:
    Screen brightness

    Rated 2 out of 5 stars

    Sony 4000 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install at Best Buy was great. The system works without issues but is impossible to see in the sun. The whole point of no glare was to be able to see it. Screen is very dark and makes the back up camera useless during the day. Would not buy again and will probably switch out in the future.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    new stereo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new stereo and the car play capability. I would recommentd

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony XAV-AX4000

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, however the volume is off. Should be able to hear radio while volume setting is at 7 or 8, you have to turn the volume setting up to 28-35 in order to hear quality of music

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Car Radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love sony they been around for years there a wonderful brand I grew up with sony im in my 40s its had alot more technology thrn when i was a kid bluetooth you can talk threw your car radio back then you cant do that

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony Car Truck radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality radio by Sony. I think it’s good enough for a starter. However I like to see mor CarPlay apps like YouTube videos, but so far, I can’t find it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good upgrade for my truck, excellent pair Bluetooth system , i can make a call, replay a message, also good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best radio I ever owned. I highly recommend it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TyroneH,

      Awesome! We're truly happy to hear that you're satisfied with the superb performance of your XAVAX4000. Thank you so much for your recommendation and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Car radio

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this radio for my son and he absolutely loves it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey LyndaK, Awesome! Thank you so much for your wonderful review! We're extremely pleased to hear that you son loves his XAVAX4000. We hope it brings him many enjoyable moments! Thank you for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Totally Worth the upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew i wanted to get a new radio installed in my car, had tons lots of research and went into best buy to buy the unit. They hooked me up with the install and all the info I needed on it. This sony unit was worth every dollar and its made my day to day drives way more enjoyable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It good but could be improved

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The radio work good however, the wireless apple car play feature disconnects frequently and that sucks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fit and function. Good choice to upgrade a basic system. Like the wireless connectivity to Sirius XM and Bluetooth for CarPlay.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArmyPhotoman, Awesome! We are so glad to hear that you are enjoying your new XAVAX4000! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    New Sony in my 2014 Frontier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, great vaue & lots of features...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After all these years I never had a problem with this stereo amazing stereo works brand new

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That awesome, JavierP! We're glad you are impressed with your car media player. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony AX4000

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit function as advertise and Best Buy technicians told me that it would.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KenH, we're glad you like your new car stereo! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great So Far.Love that It's wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a great experience with it so far (2 months in). Installation was smooth as well. (2nd gen prius

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FreddyF, Thanks for the 5-star rating! We're glad you like your new car head unit. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 3 out of 5 stars

    Average product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if it's the product or the installation, but I've had this product for less than one year and I've been experience screeching and scratching when on a phone call and now the screen freezes up and I have to restart it to use it. Very frustrating but hoping BestBuy customer service will work with me to figure it out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Replaced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not sensitive to my touch . I do have long nails but it should still respond better . It is irritating to click it so many times or the screen will flip to another option . If I am driving sometimes I cant even use screen til I pull over. Thats my only real complaint other than that its okay !

    No, I would not recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 2 out of 5 stars

    It's OK, probably returning it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's just OK. Pros: The wireless Android Auto is nice Cons: 1. Phone call quality over bluetooth is really not good 2. Phone call quality over bluetooth on MS Teams calls are complete garbage 3. Can't set favorite radio stations (at least as far as I can tell). Have to toggle through every available station

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Sony car

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Android auto was horrible before updating the unit and the app on the phone. Other than that it's a good unit.

    I would recommend this to a friend