Customer Ratings & Reviews

I don't know if it's the product or the installation, but I've had this product for less than one year and I've been experience screeching and scratching when on a phone call and now the screen freezes up and I have to restart it to use it. Very frustrating but hoping BestBuy customer service will work with me to figure it out.

Android auto was horrible before updating the unit and the app on the phone. Other than that it's a good unit.

The best experience we've ever had purchasing any electronics! It was because of Alfredo who installed our new car stereo, you folks don't pay him enough, he was quick and very helpful!

We had this unit in our Jeep and liked the quality so much we bought a second for our RV.

Great radio love the sound even with the cheap stock Jeep speakers… and really like the wireless Apple CarPlay hook up

Great product! Workers were very helpful with finding the perfect fit for my car and installed it quickly. Sound and screen are both better than expected!

The screen is way too dark. It's almost impossible to see if there's any sun outside. There are no brightness options either, so you can't make adjustments. I would definitely not recommend this and intend to have it removed from my vehicle.

TLDR: If you need a head unit, you can buy this one, if you want it done right, look elsewhere This is an amazing head unit and I 100% recommend it. What I can not recommend is Best Buy’s shoddy recommend installation parts. All the parts I received seemed to be good quality, however for my car, and I would assume many other cars, the OEM radio has multiple wiring harnesses connected to it, but Best Buy told me I would only need one, plus an adapter for the antenna. What this means is that in order to install the head unit, you would need to cut the factory wiring harness and splice the aftermarket head unit’s wiring into it. In the end I just bought a iDataLink maestro from Crutchfield and they told me what harness I would need to buy for a plug and play install. Ultimately, I installed this head unit and am happy with it, but would recommend that anyone looking for an easy install done right just go to Crutchfield or a professional radio installer instead of going through the hassle of needing to order new parts and return whatever Best Buy sends you.

Mostly good. Only issue is it not having a logical process to change the radio stations

I had best buy install this in to my Jeep wrangler jk. The installation was great but I'm not totally happy with the product. It can lag and the audio connection can skip at times. It's almost like back in the day where CD players would skip when there is a bump.

Very nice! Really enjoy my new Sony car stereo. Replacing the original 2005 Ford unit in my F150 Lariat makes a huge difference. The Bluetooth makes my older Ford seem like new!

Outstanding product! Installation by Best Buy was outstanding…they installed same day! It’s like we got a new car all together!

Bought for son’s birthday. He likes it & it adapts to phone library simple

great audio quality, I like the physical buttons and it connects over bluetooth to both android auto and apple carplay phones easily

The radio is working great!! The geek squad installation is a different story. I went to have it installed and the technician said that I needed all the adapters and kits to install it. I showed him that there was already a radio similar to what was installing in the vehicle already. He insisted I had to buy everything which totaled $196 . I told him I would not buy anything I already had and he was not happy about it. So I ended up going to Underground Sound in Cleveland and they installed it with everything I already had in my vehicle. It did cost me $75 for the install but way better than $196 ! I gave it 2 stars because the radio is great but geek squad did me wrong.

Good unit no problems, only thing is that sometimes my gps slacks but not sure if its my phone or the unit

Love this unit. Replaced a Pioneer and love the operation and reliability.

Very nice . Love how you can integrate your phone wirelessly.

Awesome replacement for the radio in my 2016 Chevy Silverado!!

I bought this car radio for my wife to go into her 2019 Toyota Highlander. She absolutely loves it.