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Customer Ratings & Reviews

$449.99
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Comp. Value: $599.99

Customer reviews

Rating 4.3 out of 5 stars with 354 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers love the 7" Wireless Apple CarPlay and Android Auto Digital Media Receiver, especially the wireless CarPlay feature, sound quality, and ease of use. Many customers also appreciate the installation process, available features, and responsiveness. However, some customers have expressed concerns about screen brightness, backup camera functionality, and occasional connection issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 354 reviews
  • Cons mentioned:
    Backup camera

    Rated 2 out of 5 stars

    Car Receiver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen response time is extremely slow, back up camera on screen is worse than factory and hard to navigate and select music channels.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good sound, Bad connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listen to the reviews, Its a great headunit that sounds good and has lots of features but it absolutely suffers from connectivity issues. Its fine most of the time but can become very irritating. Just save your money for a nicer one.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AverageJoe,

      Thank you for the review and we're glad to hear that you like the sound quality and features of the car stereo. Make sure to update the car stereo to the latest version. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

      https://www.sony.com/electronics/support/mobile-cd-players-digital-media-players-xav-series/xav-ax4000/software/00280826

      For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      -David Sony_US

  • Rated 5 out of 5 stars

    Best radio ever

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this radio in January, I love it, I don't have to connect my phone, it connects automatically, I recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gravy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a Sony so what's not to like. It's on the same level as most major companies. It just works.:):)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice radio, everything works well except that the buttons along the bottom which include the volume controls don’t light up therefore at night, your in search of buttons by feel.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony makes mad products then blames others

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My stereo always displays a message saying "No Paired Phones Found" 6 minutes after turning it on. I could be actively using bluetooth and the message pops up. After resetting the whole unit and rebuilding my bluetooth connection, I contacted Sony and they asked me the same questions 4 times, did not listen to the steps I already took to try and fix it, and deferred blame to the installation. Nobody who knew what they were talking about was available to look into the matter, and I wasted 90 minutes with their customer service team. I would NOT recommend any sony products at this point. They do not believe in taking care of their own problems.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Rad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Exactly what my jeep needed. Installed into older jeep to make a little more modern.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product and deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was cheaper and looks better than fixing it through ford with factory parts and we get a bigger display screen!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to use and screen is anti glare. A very good value for the money. Seamless and quick Bluetooth connectivity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you're looking for a stereo this is it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, this stereo is easy to use sounds great looks great couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Wireless Apple Car Play

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Tech was explained everything so I could understand it. Will shop at Best Buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and works well in my car. A must buy if you need to up grade you car radio to the camera.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After install I’m being told the radio will work with my steering wheel, phone control. 2018 Ram. Would only recommend if after checking your setup will work correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took malware out of my phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and lighting fast!!! !!!! I would recomend them to everyone!!! !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony receiver works great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Fits nicely in the space available. Great installation by your tech, River.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd Sony I’ve bought. Bestbuy had the lowest price at the time I purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome radio, awesome service, 5 stars Perfect for my 2009 jeep

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad lufe saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was helped quick and they helped me pick the right stereo for my car .plus the installation was free .thanks

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    disappointed in the Geeksquad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product it self is good and works well, however the bestbuy installer refused to connect the rearcam view insisting the feature does not work and that icon is just there but it does not work. I was also interested in the purchasing the Idatalink maestro which he insisted on saying will not work on my vehicle. I drive a 2012 xterra and the Idatalink maestro website says it does work with my vehicle....

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Car Play Stereo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was exactly what we were looking for. Easy to I stall And works great.

    I would recommend this to a friend