Customer Ratings & Reviews
- Model:
- XAVAX4000
- SKU:
- 6517245
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the wireless CarPlay, sound quality, and ease of use of this 7" digital media receiver. Many appreciate the numerous features and generally positive installation experience. However, some users report issues with screen brightness in daylight and occasional problems with the backup camera and connectivity. Overall, the positive feedback on key features outweighs the reported drawbacks.
This summary was generated by AI based on customer reviews.
New radio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome radio for my truck! Install was very professional.
I would recommend this to a friendProduct review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Couldn't ask for anything better. Wow. Cool.
No, I would not recommend this to a friend- Cons mentioned:Connection
Dont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this radio again. It looses connection and freezes all the time. This is the second one and its doing the same thing. Its a terrible product. Dont waste your money.
No, I would not recommend this to a friend Wish I had not bought a Sony
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this unit for 6 months before the volume button feel off. Then a month or so later the previous/next button feel off while I was driving. Mind you-- I never use either of these buttons because this player is wireless and I have adjustments on my steering wheel. Very cheap. Contacted Sony and they would not cover it. They told me to contact the nearest service center, then let me know that they only have ONE service center in the entire US. (in New York -- I live in Oklahoma) They don't stand behind their product. I won't be purchasing a Sony car stereo again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Terry, We're sorry to hear about your situation. This is definitely not what we wanted you to experience. May we ask for your case ID so we can review?
You may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Worst Sony product I've owned
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a huge Sony fan but should have kept my Pioneer! When using blue tooth from phone the audio volume is lowered by approx. 30%. It does not play as loud as my previous Pioneer head unit. When it connects it is a louder volume but then by itself, it lowers the volume. You have to turn the volume way up for calls and then when you get a notification it plays at that same loader volume. My pioneer had call AND notification volumes. BT connection is hit or miss. You have to go deep into setting to change clock, I only had to touch the clock on my Pioneer to bring up chose settings. I updated firmware but problems still exist. When explaining these issues to BB installers they just blew me off. It's sad the Kankakee store lost its long-time installer.
No, I would not recommend this to a friendone of them ones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great radio be sure to update it after it is installed
I would recommend this to a friend- Cons mentioned:Backup camera
Great radio but lots of bugs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this radio so i can use the features off of my car . Sadly using the bluetooth or wireless the carplay never stays connected , the other day the bsckup camera got stuck and wouldnt go off
No, I would not recommend this to a friend - Pros mentioned:Wireless carplay
Open Box Missing Piece
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Purchased open box and went for appointment at Geek Squad for install to find out it was missing a piece and had to purchase a new unit.
No, I would not recommend this to a friend Don’t buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth and ICarPlay(which sounds like an IOS function) constantly disconnects. No latter how many times I reconnect and reconfigure. And going direct with a usb doesn’t work because I don’t have an android. Biggest pile of junk I’ve bought. I completely regret it. When it feels like it, it connects to my reverse camera, most of the time I just get a blank screen.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ramos, We're truly sorry about your situation. This is definitely not the experience we wanted you to have. As a general recommendation, if you haven't yet, to ensure you are getting the most out of your device, we highly advice updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/mobile-cd-players-digital-media-players-xav-series/xav-ax4000/software/00280826
Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Hope this helps you, and thank you so much for choosing Sony!
Best regards,
Craig
Kinda cheesy but it does the trick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume button broke off of the unit wireless applecarplay is laggy
I would recommend this to a friend
Good looking but eh
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Radio looked good, but had a lot of issues with the nav system. lagged a lot when i did a u turn and or regular turn. Ended up lagging my music out.
No, I would not recommend this to a friendSony Auto digital media receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.right when i had it installed i started having issues with it. Geek squad been awesome trying to fix it, but I know for sure is the media receiver, doesn't work correctly,always having issues with he sound going in and out, connecting to Carplay and the back up camera quality is not good at all and as of right now im still having issues with it. NOT GOOD QUALITY FOR THAT PRICEEE!!
No, I would not recommend this to a friendNot worth the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it bought a pioneer skipped with auto Android
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jbailey,
We're truly sorry to hear that the Sony - XAVAX4000 didn't work out for you. While we regret that it wasn't the right fit, we appreciate you taking the time to share your experience, as every review helps us better understand customer preferences. We'll continue striving to deliver products that meet a wide variety of needs.
Thank you for considering Sony products!
Best regards,
Dominick
Best Buy damaged electrical system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy destroyed my car electrical system and does not stand behind their installation. Never let them touch your car
No, I would not recommend this to a friendSony radio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This radio was cheap had horrible sound quality and the screen was not clear. I had to return it and pay extra for a kenwood.
No, I would not recommend this to a friend- Pros mentioned:Wireless carplay
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about this unit. Wireless CarPlay is fantastic. 2017 Jeep Wrangler
I would recommend this to a friend - Pros mentioned:Features, Installation, Sound quality
Easy Install, Worth Every Penny!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked amazing after I installed it, wiring was straight forward and very easy to understand what was doing what, brackets worked well to mount it, and the unit itself has so many features and capabilities! I wired it myself and did the entire install, never got confused once! The sound quality will depend on your speakers but it is a noticeable upgrade for me by far. The head unit does come with a gps tracker cube that lets you wirelessly connect to Apple Carplay (which is very quick to connect after starting the car) as well as a mic so you can make hands free calls and texts/use Siri features. It does have reverse camera and steering wheel mounted control capabilities but I did not use those as my car isn’t equipped with it and there was no need to add it for my use. Overall VERY happy I decided on this unit, quality is well trusted!
I would recommend this to a friend This sucks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I left Best Buy's garage, it kept on disconnecting. I told the technician, and he blamed my phone and to try to connect other wireless devices to my unit. He kept giving me the runaround so that he didn't help
No, I would not recommend this to a friendDid not end up buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up getting a different double then heard that this one was not good
No, I would not recommend this to a friendRadio sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This radio sucks dont buy it they put 2 of them in my car all three did the same thing and freeze on me
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TerryK, We're sorry to hear that you're having issues with your car stereo. This is definitely not the experience we wanted you to have. Kindly reset your device to its factory default settings and check of the issue still occur. Make sure as well that your device has the latest firmware version. Kindly check the link below to see the steps on how to reset and update your device. https://helpguide.sony.net/ev/xav-ax40/v1/en/contents/TP1000661295.html?
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig