Customer Ratings & Reviews
- Model:
- XAVAX4000
- SKU:
- 6517245
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 7" Wireless Apple CarPlay and Android Auto Digital Media Receiver, especially the wireless CarPlay feature, sound quality, and ease of use. Many customers also appreciate the installation process, available features, and responsiveness. However, some customers have expressed concerns about screen brightness, backup camera functionality, and occasional connection issues.
This summary was generated by AI based on customer reviews.
Missing features
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have enough features and the plain black and white display with an analog clock was a miss
No, I would not recommend this to a friendProduct review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Couldn't ask for anything better. Wow. Cool.
No, I would not recommend this to a friendGreat looking Radio, Poor Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased, BestBuy Car install tech installed. Don’t work right. When starting the car in Wireless CarPlay mode, home button wouldn’t work. I needed to press the Siri button and turn it off and then home button would work. It also would not dial through Siri in CarPlay. Swapped out exact radio with same results. FINALLY upgraded to KENWOOD with no issues.
No, I would not recommend this to a friendone of them ones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great radio be sure to update it after it is installed
I would recommend this to a friendDont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this radio again. It looses connection and freezes all the time. This is the second one and its doing the same thing. Its a terrible product. Dont waste your money.
No, I would not recommend this to a friendWorst Sony product I've owned
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a huge Sony fan but should have kept my Pioneer! When using blue tooth from phone the audio volume is lowered by approx. 30%. It does not play as loud as my previous Pioneer head unit. When it connects it is a louder volume but then by itself, it lowers the volume. You have to turn the volume way up for calls and then when you get a notification it plays at that same loader volume. My pioneer had call AND notification volumes. BT connection is hit or miss. You have to go deep into setting to change clock, I only had to touch the clock on my Pioneer to bring up chose settings. I updated firmware but problems still exist. When explaining these issues to BB installers they just blew me off. It's sad the Kankakee store lost its long-time installer.
No, I would not recommend this to a friend- Cons mentioned:Backup camera
Great radio but lots of bugs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this radio so i can use the features off of my car . Sadly using the bluetooth or wireless the carplay never stays connected , the other day the bsckup camera got stuck and wouldnt go off
No, I would not recommend this to a friend Don't buy if you want wireless Android Audio!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless Android Audio does not work for crap! Sony doesn't care much and doesn't offer any real fixes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback about your experience with the XAVAX4000 and wireless Android Audio, JohnL. We understand how frustrating it can be when features don’t work as expected, and we sincerely apologize for any inconvenience this has caused. Please be assured that we take concerns like yours seriously and continuously strive to improve both our products and support for our customers.
Wireless Android Audio compatibility and performance can be influenced by several factors, such as device firmware, phone model, app versions, and connectivity settings. If you haven’t already done so, we recommend:
- Ensuring your firmware and Android Auto app are up to date (on both phone and head unit)
- Trying a different high-quality USB cable for wired connections, as this can sometimes resolve connection issues
- Restarting both your phone and the XAVAX4000, and reconnecting
- Checking if your phone is officially supported by Android Auto
If issues persist, we encourage you to reach out directly to our support team with more details about your setup and the problems you’re experiencing. This allows us to provide more tailored troubleshooting and escalate your concern to the appropriate teams if necessary. You may check the link below for contact options:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Your feedback is important and will be forwarded to our product team for further review. Thank you for taking the time to let us know about your experience—we are committed to helping you find a resolution and thanks for considering Sony products.
Gus
Sony Social Media Team
Wish I had not bought a Sony
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this unit for 6 months before the volume button feel off. Then a month or so later the previous/next button feel off while I was driving. Mind you-- I never use either of these buttons because this player is wireless and I have adjustments on my steering wheel. Very cheap. Contacted Sony and they would not cover it. They told me to contact the nearest service center, then let me know that they only have ONE service center in the entire US. (in New York -- I live in Oklahoma) They don't stand behind their product. I won't be purchasing a Sony car stereo again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Terry, We're sorry to hear about your situation. This is definitely not what we wanted you to experience. May we ask for your case ID so we can review?
You may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Change mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Installation. I spent over $525 to order plugs to make this $400 radio work in my expedition. Then had to pay for the ability to program the module to work with the car and the radio !!!!
No, I would not recommend this to a friend
Good looking but eh
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Radio looked good, but had a lot of issues with the nav system. lagged a lot when i did a u turn and or regular turn. Ended up lagging my music out.
No, I would not recommend this to a friendUnhappy customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit has an Auxiliary usb for phone ,but doesn't work. Very disappointing. Access to radio and navigation difficult to operate. Given the other units available, this one is substandard. Overpriced definitely.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, KelleyE.
We are so sorry to hear about the issues you're experiencing with your XAV-AX4000 receiver. This is certainly not the quality or user-friendly experience we aim to deliver, and we understand your frustration with the USB function not working and the difficult navigation. We sincerely apologize for this disappointing experience.
We want to help you get this resolved. Given the issues you've described, we highly recommend you contact our product support team directly. They are best equipped to troubleshoot the USB issue and can also provide guidance on making the navigation and radio features more accessible. Please visit this link to connect with them: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car.
We appreciate your honest feedback regarding the unit's performance and price. We are committed to making this right for you and ensuring you get the reliable performance you expect from a Sony product.
Thank you again for your valuable feedback and for being a Sony customer.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Wireless carplay
Open Box Missing Piece
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Purchased open box and went for appointment at Geek Squad for install to find out it was missing a piece and had to purchase a new unit.
No, I would not recommend this to a friend Kinda cheesy but it does the trick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume button broke off of the unit wireless applecarplay is laggy
I would recommend this to a friendSony Auto digital media receiver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.right when i had it installed i started having issues with it. Geek squad been awesome trying to fix it, but I know for sure is the media receiver, doesn't work correctly,always having issues with he sound going in and out, connecting to Carplay and the back up camera quality is not good at all and as of right now im still having issues with it. NOT GOOD QUALITY FOR THAT PRICEEE!!
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth and ICarPlay(which sounds like an IOS function) constantly disconnects. No latter how many times I reconnect and reconfigure. And going direct with a usb doesn’t work because I don’t have an android. Biggest pile of junk I’ve bought. I completely regret it. When it feels like it, it connects to my reverse camera, most of the time I just get a blank screen.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ramos, We're truly sorry about your situation. This is definitely not the experience we wanted you to have. As a general recommendation, if you haven't yet, to ensure you are getting the most out of your device, we highly advice updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/mobile-cd-players-digital-media-players-xav-series/xav-ax4000/software/00280826
Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Hope this helps you, and thank you so much for choosing Sony!
Best regards,
Craig
- Pros mentioned:Wireless carplay
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about this unit. Wireless CarPlay is fantastic. 2017 Jeep Wrangler
I would recommend this to a friend - Pros mentioned:Features, Installation, Sound quality
Easy Install, Worth Every Penny!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked amazing after I installed it, wiring was straight forward and very easy to understand what was doing what, brackets worked well to mount it, and the unit itself has so many features and capabilities! I wired it myself and did the entire install, never got confused once! The sound quality will depend on your speakers but it is a noticeable upgrade for me by far. The head unit does come with a gps tracker cube that lets you wirelessly connect to Apple Carplay (which is very quick to connect after starting the car) as well as a mic so you can make hands free calls and texts/use Siri features. It does have reverse camera and steering wheel mounted control capabilities but I did not use those as my car isn’t equipped with it and there was no need to add it for my use. Overall VERY happy I decided on this unit, quality is well trusted!
I would recommend this to a friend Best Buy damaged electrical system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy destroyed my car electrical system and does not stand behind their installation. Never let them touch your car
No, I would not recommend this to a friendSony radio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This radio was cheap had horrible sound quality and the screen was not clear. I had to return it and pay extra for a kenwood.
No, I would not recommend this to a friend