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Customer reviews

Rating 4.3 out of 5 stars with 381 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers love the 7" Wireless Apple CarPlay and Android Auto Digital Media Receiver, especially the wireless CarPlay feature, sound quality, and ease of use. Many customers also appreciate the installation process, available features, and responsiveness. However, some customers have expressed concerns about screen brightness, backup camera functionality, and occasional connection issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 381 reviews
  • Rated 2 out of 5 stars

    Did not end up buying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up getting a different double then heard that this one was not good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This sucks

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as I left Best Buy's garage, it kept on disconnecting. I told the technician, and he blamed my phone and to try to connect other wireless devices to my unit. He kept giving me the runaround so that he didn't help

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bluetooth disconnects

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnects constantly, Bluetooth is really laggy. Disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it bought a pioneer skipped with auto Android

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jbailey,

      We're truly sorry to hear that the Sony - XAVAX4000 didn't work out for you. While we regret that it wasn't the right fit, we appreciate you taking the time to share your experience, as every review helps us better understand customer preferences. We'll continue striving to deliver products that meet a wide variety of needs.

      Thank you for considering Sony products!

      Best regards,
      Dominick Sony_US

  • Rated 1 out of 5 stars

    Radio sucks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This radio sucks dont buy it they put 2 of them in my car all three did the same thing and freeze on me

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerryK, We're sorry to hear that you're having issues with your car stereo. This is definitely not the experience we wanted you to have. Kindly reset your device to its factory default settings and check of the issue still occur. Make sure as well that your device has the latest firmware version. Kindly check the link below to see the steps on how to reset and update your device. https://helpguide.sony.net/ev/xav-ax40/v1/en/contents/TP1000661295.html?

      If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :



      Full Name:

      Best Buy Username:

      Telephone Number:

      Sony Model Number:

      Additional Information regarding your experience with the unit:



      We are sorry for the inconvenience and hope to speak to you to resolve this matter.



      Sincerely,

      -Craig Sony_US

  • Rated 4 out of 5 stars

    Love it make my system sound great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would give 5 stars but at this price point i need a hdmi port.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return to have something fixed three times because it kept stopping and wasn’t working just a day after it was installed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony car stereo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is wireless car play conexión and the synchrony is to poor, lose conexión on different areas when im driving

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I didn’t like this product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless CarPlay did not work for me. I hooked up during installation and it failed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    jurado

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase was returned because the the installation team said that they could not install. Bad salesmanship

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NO

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Functionality and Very Generic home screen and Functionality blows the Bud Light Guy!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Great radio and service on my Sony purchase.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to Best Buy to purchase a Kenwood stereo with Apple Car Play for my 2012 Camaro and they were out of stock of the radio I wanted. And boy am I glad they were. They sold me on the Sony unit that did everything I was looking for and it was less expensive than the Kenwood. The installation went great. The young man mad sure it fit properly and explained everything he was doing then went over the features and operation of the Sony unit. I am very well pleased with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RogerT,

      Thank you for the fantastic 5-star review! We are thrilled to hear that you found the XAVAX4000 to be the perfect fit for your 2012 Camaro and that you are so pleased with your purchase. We designed this unit to deliver all the essential features you need, including Apple CarPlay, in a high-quality package that offers great value. It's wonderful to know that you are enjoying the experience, and we appreciate you highlighting the great work of the Best Buy team during installation.

      Thanks for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality, Wireless carplay

    Rated 5 out of 5 stars

    Xav ax 4000

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described, easy to setup and wirelessly connects to your phone without issues. Improved sound quality than your stock car radio and easy to integrate reverse camera with guidelines

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just so disappointed with Sony and Bestbuy for their recommendation for this unit. The resolution is so bad you have to strain to see the screen during the daytime. The backup camera is even worse. The high resolution I have on my 2019 Ram 1500 backup camera location in the rearview mirror blows away my new Sony large screen for the quality of the picture. The other negative is if you have a late-model truck with only two buttons on the steering wheel you will not be able to control the volume. So while you are driving you have to find the tiny + and - to adjust the volume. No an easy task or safe one to do.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Title

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes time for the maps feature to sync up properly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DouglasT,

      Thank you for your comment. We greatly appreciate your feedback about the maps feature of your XAVAX4000. Thank you for your purchase and for choosing Sony.

      Best,
      Romeo Sony_US

  • Cons mentioned:
    Backup camera

    Rated 2 out of 5 stars

    Junk !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This radio worked well for about 5 days. Since 6then I've had issues with it freezing up and you can't turn it on or off, the backup camera not working at times, Google not working at times, and several other intermittent issues. I'm really not happy with it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Jeep radio replacement.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great radio, great look, great functionality and most of all great install by Geek Squad :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great radio. Works just like the rebtal vehicles. Great investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good title dor this amazing proxucr works wonders 2016 ram up

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Look elsewhere

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stereo receiver is nice when it works, which is about 50% of the time. The connection via Bluetooth is never stable, no matter where my phone is. Connecting via the USB cable somehow makes the stereo freeze and the shut down. I've lost track of the number of times where I am driving and everything is going fine, but then the stereo just drops the connection and freezes. We brought it into a best buy multiple times to see what the problem was and was told my phone (s22 ultra) was "probably" the issue despite it being able to connect to a multitude of bluetooth devices/brands without any problem.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scott, We're sorry to hear about your device. This is definitely not the experience we wanted you to have. Have you tried resetting your device? Does your device have the latest firmware?

      If your device has the latest firmware and resetting it didn't resolve your issue, we recommend reaching out to our support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

      Hours of Operation
      Monday - Friday 9:00 am - 9:00 pm ET
      Saturday - Sunday 10:00 am - 8:00 pm ET

      Best regards,
      -Craig Sony_US