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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 381 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers love the 7" Wireless Apple CarPlay and Android Auto Digital Media Receiver, especially the wireless CarPlay feature, sound quality, and ease of use. Many customers also appreciate the installation process, available features, and responsiveness. However, some customers have expressed concerns about screen brightness, backup camera functionality, and occasional connection issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 381 reviews
  • Pros mentioned:
    Sound quality, Wireless carplay

    Rated 5 out of 5 stars

    better than advertised!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has every feature you want and features you didnt know you needed. It seemlessly transformed my 2003 truck into a modern masterpiece. The apple car play and android car play work great. the sound plugged right into my bose system and is clear and just as powerfull. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 4 out of 5 stars

    Good Replacement Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced an OEM radio in a '2013 Jeep Wrangler. Best Buy installation was easy. The receiver is easy to use and AirPlay is great. Display is subdued, but is readable under direct sunlight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoleneY!
      Thank you for taking the time to share your feedback on the Sony XAV-AX4000. It brings us great joy to hear that you're pleased with the installation and the features of the unit, especially the ease of use and the AirPlay functionality.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Jb sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new radio in my car it does and sounds really good with that subwoofer and and amp that I have in my car

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JustinB,

      Thank you for choosing Sony!

      It brings us great joy to hear that your new XAV-AX4000 radio is delivering excellent sound alongside your subwoofer and amplifier. Knowing it enhances your car audio experience means a lot to us, and we appreciate you sharing your positive feedback.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Great Choice!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the apple car play. Can't live without it now. Lots of good features on this receiver. I am really happy I went with the wireless version. It has made my life very easy. I am glad I purchased the adapter to run SXM through the Media Receiver rather than apple car play. A couple times I had phone issues, but I could still use the radio. Very happy with my purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamW!
      It's a true pleasure to hear you're loving your XAV-AX4000! We're so glad it's made your life easier and that you're happy with your purchase.

      The wireless connectivity and anti-glare touchscreen are just some of the great features we’re proud of and we're happy to hear you're finding them so useful.

      We also appreciate you bringing the phone issues to our attention. If you continue to experience problems, we suggest you to contact our support team for assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Happy with purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Decent price. Would recommend. Great picture

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Chuy,

      Thank you for choosing Sony!

      We're excited to hear that the XAVAX4000 car stereo is working well for you and that you appreciate its value and picture quality. Your recommendation means a great deal to us, and we're happy to know it’s enhancing your driving experience. We truly appreciate your support.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Stylish and functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sleek and stylish. highly functional. Love having the buttons in addition to the touch-screen. Love the matte screen. So happy I purchased this one!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanaS!
      We are immensely pleased to hear that your XAV-AX4000 is such a hit! It’s great to know that the mix of physical buttons and the touchscreen is working perfectly for you, and we’re so glad you're loving that sleek matte finish.

      This head unit features a 6.75-inch anti-glare touchscreen that keeps your maps and music visible even in direct sunlight. It offers wireless connectivity for both Apple CarPlay and Android Auto, so you can leave your phone in your pocket while you drive.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Installation, Sound quality

    Rated 5 out of 5 stars

    awesome unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome unit no complaints easy install clear screen loud clear sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertF,

      Thanks for the fantastic review of the XAV-AX4000!

      We're thrilled to hear that you find it to be an "awesome unit" with "no complaints." We're especially glad to know that the installation was easy for you and that you're enjoying the crisp screen and loud clear sound.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Nice Scren

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only Auto Radio and Digital media with such a nice Clock Display right in the middle of the scren. I'm so far very satisfied with the performance and looks of the unite.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KABob!
      Thanks for taking the time to share your review!
      We are thrilled to hear how satisfied you are with the look and performance of your new XAV-AX4000.

      This model features a bright, responsive touchscreen that makes it easy to control your music and navigation while driving. It also connects wirelessly to your smartphone, giving you quick access to your favorite apps and voice controls on the road.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Mr. Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice stereo, I really like the satin screen to cut the glare. The sound is great and the ease of using the features is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnnyG, Awesome! We're We're delighted that you're pleased with the exceptional performance of your XAVAX4000. Thank you very much for your purchase and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very happy with this head unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the head unit. I occasionally have problems connecting, but i think that is due to the number of bluetooth devices that I have connected to my phone, not the head unit itself. The sound quality is incredible, it really brought the stock Toyota speakers to life in my 2010 Toyota Venza. The touch screen is very responsive, and the backup camera that I had installed looks great on its screen. Would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stefan,

      We're so happy to hear you're loving the XAVAX4000 Unit! It's great to know it's brought the Toyota speakers back to life and you're now enjoying the setup! Definitely a great choice to enhance your experience. We hope you continue to enjoy it for years to come.
      Thanks for choosing Sony.
      -Aldair Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The great equalizer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sony unit was a great buy sleek powerful and user friendly with graet options to use especially with the EQ band adjustments you can customize your sound exactly how tou want it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TorranceW,
      Thank you so much for the review!

      We are excited to hear that the XAV-AX4000 was such a great buy for you. It’s awesome that you’re finding the menus user-friendly and that the EQ settings are helping you get your music sounding exactly the way you like it.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    New unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit. Definitely an upgrade! It is nigjt and day compared to old unit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AntonioD,

      We feel privileged to know that your new XAV-AX4000 has provided such a "night and day" difference for your driving experience! It is fantastic to hear that you are enjoying the significant upgrade in performance and quality.

      Thank you for trusting Sony. Enjoy the drive!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Wireless carplay

    Rated 4 out of 5 stars

    Android auto wireless!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless Android auto is the best. A couple moments after the radio comes online, the maps automatically load. The interface with satellite radio / Sirius XM is great. After the much needed firmware update you are able to fast-forward rewind and pause live satellite, just like you would any other DVR. The sound isn't as good as the previous model XAVAX3250, but should do well enough for most people. The box advertises screen mirroring capabilities but I never found it. I would buy this unit again just for the wireless Android Auto capabilities. Also works with Apple Play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade for a CarPlay unit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped this into a 2018 HRV. BB tech install was good (2 hrs), and since it’s been installed, there are no issues. Works seamlessly with steering wheel controls and actually makes them stick speakers sound great! Sony makes a good product and CarPlay works perfectly with our phones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daremo19,

      We are beyond pleased to hear that the XAVAX4000 has seamlessly integrated into your HRV and breathed new life into your driving experience. It is fantastic to know that you are enjoying the perfect CarPlay connectivity and that our processing has significantly enhanced the sound of your speakers.

      Thank you for choosing Sony to upgrade your journey.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Good Radio for jeep

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this for my daughter for Christmas because she can use apple car play. the only issue when we first installed it didn't work, but BestBuy was willing to redo and make it work

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Militarymom28,

      It brings us great satisfaction to hear that the Sony XAV-AX4000 was a great Christmas gift for your daughter and that the Apple CarPlay feature is enhancing her driving experience. We are delighted it's a good fit for her Jeep and is providing seamless connectivity!

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Best Unit for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fantastic system to upgrade to. Very user friendly. Wireless connectivity works perfectly. All you gotta do is connect once and you’re done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JavierG,

      It’s a true pleasure to hear that the XAV-AX4000 has been a fantastic upgrade for your vehicle!

      We designed this system with a focus on seamless integration, so we are thrilled that the wireless connectivity has been working perfectly for you. Our goal is to make the transition from your phone to your car’s dashboard as effortless as possible; knowing that the one-time setup was simple and user-friendly for you is exactly the experience we aim to provide.

      Thank you for trusting Sony to enhance your driving experience.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Ease of use, Wireless carplay

    Rated 5 out of 5 stars

    Great receiver - connects perfectly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on installer's recommendation. He said Sony was on top of current technology and connectivity and he was right. The ease of connecting with CarPlay and use of voice commands is excellent. It connects instantly with whomever uses the car (and of course has previously connected.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good unit on sale - despite the resistive screen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was initially hesitant as it has a resistive screen and not capacitive, however, I have been pleasantly surprised by the quality of the screen. However, a couple of things that are of bother at this time, but should only take some getting used to/are limits of Android Auto, is you can't customize the screen for a default layout in Android Auto and if you so much as step out of the vehicle a few steps with your phone it breaks the connection. I wisht the middle button was more customizable past "Source" or "Mute".

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Features

    Rated 5 out of 5 stars

    Nice stereo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice stereo. Lots of features and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CVK11!
      Thank you for your kind words about the XAV-AX4000! It brings us great satisfaction to hear that you find it very nice and easy to use.
      This stereo is packed with features like a responsive touchscreen, Bluetooth connectivity and compatibility with both Apple CarPlay and Android Auto, making it perfect for all your audio needs while on the road.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Audiophile head unit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But it. It's the best head unit I've ever had. Puts the sweet music to my Focal components in my truck and now I'm gonna buy one for the car. Easy to use and has a million sound options. Buy it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Troygotscammed, Thanks for the 5-star rating! We're glad you like your new head unit. Enjoy and thanks for choosing Sony. -Craig Sony_US