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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $599.99

Customer reviews

Rating 4.2 out of 5 stars with 320 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers highly value the wireless CarPlay, sound quality, and ease of use of this 7" digital media receiver. Many appreciate the numerous features and generally positive installation experience. However, some users report issues with screen brightness in daylight and occasional problems with the backup camera and connectivity. Overall, the positive feedback on key features outweighs the reported drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 320 reviews
  • Rated 5 out of 5 stars

    Sony Stereo Head unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done correctly, the time quoted was on point and the technician was GREAT! The product meets all my expectations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TrishS,

      Thank you for choosing Sony!

      We’re excited to hear that your XAVAX4000 installation went smoothly and the timing was accurate. It’s wonderful to know the technician provided excellent service and that the product has served you well. Thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    This is the way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this stereo, the gps and wireless carplay is most excellent! It has upgraded my car tremendously and makes my commuter car that much more enjoyable. The voice commands button is a great us that i have to get use to using more often.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for that fantastic review, MiguelD!

      We're so happy to hear you love the XAVAX4000 and that the GPS and wireless CarPlay are working so well for you. It's truly rewarding to know it has made a tremendous upgrade to your car and made your daily commute more enjoyable.

      We also appreciate you mentioning the voice commands button! We designed it to make driving safer and more convenient, and we hope you continue to enjoy discovering all of its new features.

      Thank you so much for choosing Sony!

      Best regards,
      Gus, Sony North America Customer Support sony-global

  • Pros mentioned:
    Ease of use, Wireless carplay

    Rated 5 out of 5 stars

    Great value and easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, easy to use, and gives me access to Apple Car-play from my phone wirelessly and great views from my new back-up camera.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay
    Cons mentioned:
    Screen brightness

    Rated 5 out of 5 stars

    Great Value and Features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the wireless CarPlay and how seamless it connects. Responsive and fluid screen, could be better in the light as the sun can make the screen a bit harder to read.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wireless carplay

    Rated 5 out of 5 stars

    wireless android auto/apple carplay system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    system is easy to use, connecting my phone was simple, android auto works flawlessly. easy to navigate thru functions, and love the voice command feature.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay
    Cons mentioned:
    Screen brightness

    Rated 5 out of 5 stars

    LOVE the Wireless CarPlay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice stereo and I LOVE the wireless CarPlay. Only complaint is the screen gives off terrible glare in direct sunlight.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr. Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice stereo, I really like the satin screen to cut the glare. The sound is great and the ease of using the features is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnnyG, Awesome! We're We're delighted that you're pleased with the exceptional performance of your XAVAX4000. Thank you very much for your purchase and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Ease of use, Features

    Rated 5 out of 5 stars

    Versatile component

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Features are great and very easy to maneuver! Overall, Im very happy with the choice I made.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Terrible screen and Cut in and Out

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my Toyota Tundra but was not happy with it at all for the price that it costs. I was exclusively looking for a unit which was wireless Apple CarPlay capable. This one seemed to fit the bill but I had a few issues with it. First issue: During random points, music/podcasts would cut in and out like it was lagging with the connection. I have a wireless CarPlay head unit in my other car (Atoto F7 - I know, a cheap one but it has never failed me like this) and it never cuts in and out. If I wasn't looking for something with better output, I would've gotten another one for my truck. Second issue: I felt like there should be many more options for customizing the screen, brightness, contrast, etc. I had a very hard time being able to read the information on the screen due to the lack of sharpness of the unit. Final thoughts, I really felt like for this unit and the price, it should be more capable and have less lag. I will say that when it wasn't lagging, it was generally very fast, which made it hard to return. The thing that sent me over the edge and was the final nail in the coffin was that I just couldn't see the screen while using maps and I missed a turn...No go for me. I ended up ordering an Alpine ILX-507 to use in it's place. Hopefully it works much better for me needs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    11 years old!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase for my 11 years old car! I didn’t need a new car but I did need a new media system. #1 was to have no glare and the mat surface provides that. It works perfectly with my Apple Car Play and no wires . My phone stays in my purse, but most importantly is that my dealership sent me to Best Buy for the best deal and it didn’t disappoint! Will never need upgrade.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s been great! love the way the screen looks, no slow processing, and great stereo!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickyY,

      We are thrilled to hear your experience with the XAV-AX4000 has been so positive! It’s rewarding to know you love the screen's look, the quick, no-slow processing, and the excellent stereo performance. Thank you for sharing your five-star rating and for being a loyal Sony customer!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Bluetooth radio review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, easy to use, relatively simple install if you follow the instructions

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not a Sony level quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my 25 yrs old stereo on Lexus SUV. It was a big improvement overall from the OEM sound system. But the quality of Sony receiver is sub par. Like most reviewer mentioned, it was hard to see the LCD screen during the day, specially when it's sunny & bright. Setting up with my iphone for carplay was easy. Few times I had hard time connecting to carplay. Seems like there's a considerable amount of lag between my iphone and the Sony receiver. Sound quality from the receiver for music and phone calls are excellent. Only reason I decided to get this model was because of wireless carplay connectivity and it was on sale for $349 plus free installation.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Nice upgrade!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a major upgrade to my 2002 Ford Explorer. Very user friendly! I use the carplay feature for Apple iphone and it works like a dream. I also added a backup camera. Very nice upgrade to my 22 year old ride!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DianaS, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Wireless carplay

    Rated 4 out of 5 stars

    Pretty Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does have wireless apple car play, and has a very smooth functionality. The draw backs for me are, I HD radio, and occasionally the apple car play is glitched and does not let you here phone calls or text messages. Not a bad purchase, just not yet perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love my Radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with my Radio good sound quality and beautiful view

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this head unit for awhile now. I absolutely love it and have had zero problems with it!! I love the wireless car play. 10/10 would recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, ZacharyD! We're glad you like your new car media player. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony ax4000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits great in my vette with the bose system would highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tferro,


      That’s fantastic news! We are delighted to hear the receiver was a great fit for your Corvette and integrated seamlessly with your Bose system. Enjoy the wireless Apple CarPlay and Android Auto features on your drives!

      Thanks for choosing Sony. Eliab sony-global

  • Rated 5 out of 5 stars

    Camera good, no backup alarm.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Good install. I just need to find time to go in and find out why my backup alarm does not work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Babydoll,

      We're glad to hear you think our digital media receiver is a great product and that the installation went well! We're sorry to hear about the issue with your backup alarm. This is often related to a specific wiring connection during the installation. We recommend reaching out to the installer to have them take a look, as they'll be able to quickly diagnose the cause. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Best Sony Car radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice radio! Great sound system! Very user friendly!

    I would recommend this to a friend
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