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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $599.99

Customer reviews

Rating 4.2 out of 5 stars with 334 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers highly value the wireless CarPlay, sound quality, and ease of use of this 7" digital media receiver. Many appreciate the numerous features and generally positive installation experience. However, some users report issues with screen brightness in daylight and occasional problems with the backup camera and connectivity. Overall, the positive feedback on key features outweighs the reported drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 334 reviews
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Big bang for your buck!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice unit for the money. Easy installation. Easy-to-use

    I would recommend this to a friend
  • Cons mentioned:
    Screen brightness

    Rated 3 out of 5 stars

    I Like Pioneers waaay better.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The current one in my car needs replacement due to a defect but I’m going to review it based on when it works properly. The screen isn’t bright enough. It doesn’t have a sound retriever function like Pioneer so when you’re playing compressed files it doesn’t have that bass punch. The Bluetooth doesn’t connect reliably. I just like Pioneers better but it isn’t terrible.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SauceDaddy3000, Thanks for sharing your thoughts on the AX4000 Digital Media Receiver. We truly appreciate the feedback as it can help us improve in the future. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Wireless carplay
    Cons mentioned:
    Screen brightness

    Rated 1 out of 5 stars

    CarPlay doesn’t switch to light mode

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea how to open a bug for Sony but I will change to 5 stars this once they patch this issue: CarPlay is stuck in dark mode. Usually there is an option to set CarPlay as light or dark mode always otherwise auto switches when you turn your head lights on. I see the actual Apple Maps ui change from light to dark when I switch on headlights so I know it’s not an installation issue the black bar on the side of CarPlay is always black but on my wife’s vehicles Sony head unit it is opaque. The glare on this screen is pretty bad so when it’s in dark mode in the day I just give up. Otherwise it’s a great hu

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jakob, Thank you for reaching out. We're sorry to hear that you're having concerns with the light modes of your head unit. The setup you're trying to aim is a setting in Apple CarPlay that is, by default, set to dark for better visibility. To have CarPlay automatically switch between dark and light appearance, do the following:

      1) Open Settings in CarPlay using your vehicle’s built-in controls.
      2) Select Appearance.
      3) Select Always Dark.
      The dark appearance is optimized for viewing in low-light environments, such as at night.

      You may find this link helpful : https://support.apple.com/guide/iphone/change-settings-in-carplay-iph6ade13329/ios#:~:text=CarPlay%20is%20set%20to%20dark%20appearance%20by%20default,vehicle%E2%80%99s%20built-in%20controls.%20Select%20Appearance.%20Select%20Always%20Dark.


      If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :



      Full Name:

      Best Buy Username:

      Telephone Number:

      Sony Model Number:

      Additional Information regarding your experience with the unit:



      We are sorry for the inconvenience and hope to speak to you to resolve this matter.



      Sincerely,

      -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Don’t think! Just buy it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Excellent sound quality. Just what I was looking for in the CarPlay.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NarendraM,

      Great! We're thrilled that you are enjoying the sound quality of the car stereo. Thank you for choosing Sony!

      -Ralph Sony_US

  • Cons mentioned:
    Screen brightness

    Rated 4 out of 5 stars

    Good receiver.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the system, wish it had a brighter screen and possibly a tilt function of some sort, you cant see it when its sunshining. It does xome with a gps antenna, others in that price range did not.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XAV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product does what it is supposed to sounds great EQ works well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user291446,

      Amazing! We're thrilled that you are enjoying the sound quality of the car stereo. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 1 out of 5 stars

    Best Buy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people working at the Lindbergh location in Saint louis work harder to get out of doing the job the actually working. I made an appointment online when purchased the head unit and backup camera. for the head unit. Apparently the system didn’t block off enough time for the installer to get both things done. So I made another appointment to weeks later to bring the truck back for the camera install. The appointment was the first of the day as they don’t open until 10:00am. I was a little late arriving to the 2nd appointment, I arrived at 10:25am planning to leave my truck for the day. The installer informed me that I was late and because of that I couldn’t get it done that day. I also offered to leave the truck for as long as possible because I already arranged a ride to drop it off but that was still a hard no. I ended up making another appointment at a different Best Buy for the following Monday to try to get this done.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great with minor issues:

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay I love this stereo. It looks neat, clean, and turns on super fast when you start the car. However, there are a few minor draw backs. When programming the steering wheel controls on the stereo, it won’t let me update the answer/decline buttons. The standard setting seemed to let everything else work as it should. So I have to use my decline button to mute the stereo and answer is used for toggling which media to use (i.e. radio, Apple CarPlay, etc.) The other down side is, once a week, the stereo won’t let me connect to my phone. I have to turn it off then on again. Other than that, it is a great machine and I’m glad I upgraded! (I have a 2016 Nissan Sentra SV if that helps anyone).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera good, no backup alarm.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Good install. I just need to find time to go in and find out why my backup alarm does not work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Babydoll,

      We're glad to hear you think our digital media receiver is a great product and that the installation went well! We're sorry to hear about the issue with your backup alarm. This is often related to a specific wiring connection during the installation. We recommend reaching out to the installer to have them take a look, as they'll be able to quickly diagnose the cause. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Sony ax4000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits great in my vette with the bose system would highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tferro,


      That’s fantastic news! We are delighted to hear the receiver was a great fit for your Corvette and integrated seamlessly with your Bose system. Enjoy the wireless Apple CarPlay and Android Auto features on your drives!

      Thanks for choosing Sony. Eliab sony-global

  • Rated 5 out of 5 stars

    My Sony

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and I like the way it looks I just wish it had a cd player Sony is a great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YFZ450KICKSASS,

      We're glad to hear that you love the look and performance of your new digital media receiver! We understand your wish for a CD player; as a digital media receiver, this model is designed to focus on modern formats like Apple CarPlay, Android Auto, and other digital audio sources. We appreciate your feedback as it helps us understand what features our customers value most. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Love our new Sony wireless radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This radio works better than the factory one on another newer vehicle we have. Installation was great and the installer went over operation and got my IPhone working wireless with it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Great overall

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carplay works great, sound quality is good but comparing to XAV - AX 7000 with built in amp, is just OK. dsiplay also could use a little better image quality.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Great radio great price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless works great. Loads in 20-30sec MAX. Easy to switch from my phone to wife's. Sound is good although my pioneers and Kenwood from the past had more oomph..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, MJim! We're glad you like the sound quality. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Radio

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great radio works great for cars and it works great with our phones would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CaraC,

      We're so glad to hear that. Your 5-star rating means a lot, and it's fantastic to know your Sony radio is delivering great performance both in your car and when connecting with your phones. The seamless compatibility and reliable operation are standouts of the XAVAX4000, helping make every ride and connection more enjoyable.

      Thank you for choosing Sony—wishing you a wonderful day!
      DiegoV. Sony_US

  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Sony Wireless Radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony wireless radio was a good purchase. I'm a happy customer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AntonioD! We're thrilled to hear that you're enjoying the outstanding performance of your XAVAX4000. Thank you for your purchase and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Great radio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed bt best buy and looks fantastic, like it came stock with truck. Would have given 5 stars vut had to put a radio visor on to see i bright light.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless carplay

    Rated 5 out of 5 stars

    Great Radio

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome radio wireless carplay is amazing no issues whatsoever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoahS, That's wonderful to hear! We are thrilled to know that you are satisfied with the Wireless Apple CarPlay feature and the outstanding performance of your XAV-AX4000. Thank you for your purchase and for choosing Sony! - Romeo Sony_US

  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install everything works great as said. But I still give feeling of it being cheaply made first day but it pops off the unit and I can't find it. The sounds is off a little you really have to crank up the volume to get it at normal if it may sense to you. The microphone worse great they actually removes noise on the background Love it easy adoption to the phone no problems there at all

    I would recommend this to a friend
  • Cons mentioned:
    Screen brightness

    Rated 4 out of 5 stars

    Fair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it would have screen quality and better resolution

    No, I would not recommend this to a friend