Customer Ratings & Reviews
- Model:
- XAVAX4000
- SKU:
- 6517245
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 7" Wireless Apple CarPlay and Android Auto Digital Media Receiver, especially the wireless CarPlay feature, sound quality, and ease of use. Many customers also appreciate the installation process, available features, and responsiveness. However, some customers have expressed concerns about screen brightness, backup camera functionality, and occasional connection issues.
This summary was generated by AI based on customer reviews.
Great with minor issues:
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay I love this stereo. It looks neat, clean, and turns on super fast when you start the car. However, there are a few minor draw backs. When programming the steering wheel controls on the stereo, it won’t let me update the answer/decline buttons. The standard setting seemed to let everything else work as it should. So I have to use my decline button to mute the stereo and answer is used for toggling which media to use (i.e. radio, Apple CarPlay, etc.) The other down side is, once a week, the stereo won’t let me connect to my phone. I have to turn it off then on again. Other than that, it is a great machine and I’m glad I upgraded! (I have a 2016 Nissan Sentra SV if that helps anyone).
I would recommend this to a friend- Pros mentioned:Ease of use
Happy shopper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My nissan kicks did not come with siriusxm satellite station, I purchased a item that I had to connect to my cigarette lighter, that at times lost connection. Im very happy with my purchase, all I do now is just start my car.
I would recommend this to a friend Andorid Auto can improve.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good, but the wireless Android Auto could improve to not be disconnected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseB,
Thank you for your 4-star review and for sharing your experience with the Sony XAV-AX4000. We’re glad to hear you are enjoying the unit overall!
We understand how frustrating wireless disconnection issues can be, and your feedback regarding the stability of Wireless Android Auto is valuable. This issue is often related to software compatibility between the phone and the head unit, especially after recent Android OS updates.
Before contacting support, we strongly recommend performing these three steps, which often resolve this exact issue:
1. Update the Sony XAV-AX4000 Firmware:
Please check the official Sony help guide below for the latest software and instructions on updating your receiver. This is the most crucial step for fixing known connectivity bugs.
Check for new updates here: https://helpguide.sony.net/ev/xav-ax40/v1/en/contents/TP1000661343.html?search=software
2. Update the Android Phone OS and Apps:
Ensure your phone's Android operating system (OS) is fully up to date. Check for and install any available updates for the Android Auto app and Google Play Services through the Google Play Store.
3. Check Phone Battery Settings:
Many Android phones restrict critical background processes (like Wi-Fi, Bluetooth, and GPS) when attempting to conserve power.
Please ensure your phone is NOT set to Battery Saver or Low Power Mode while using Wireless Android Auto.
If you complete these steps and the issue with wireless disconnection persists, our dedicated technical support team will be happy to assist you with advanced troubleshooting.
Contact our technical support team through the link below: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Thank you again for choosing Sony, and we hope these steps help you enjoy a completely seamless wireless experience!
Regards,
Dominick
- Cons mentioned:Screen brightness
I Like Pioneers waaay better.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The current one in my car needs replacement due to a defect but I’m going to review it based on when it works properly. The screen isn’t bright enough. It doesn’t have a sound retriever function like Pioneer so when you’re playing compressed files it doesn’t have that bass punch. The Bluetooth doesn’t connect reliably. I just like Pioneers better but it isn’t terrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SauceDaddy3000, Thanks for sharing your thoughts on the AX4000 Digital Media Receiver. We truly appreciate the feedback as it can help us improve in the future. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great Car Stereo!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this car stereo. Very easy interface to use and to control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Goose,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the ease of use and control of your XAV-AX4000 car stereo. We designed it with user-friendly functionality in mind, so knowing it enhances your experience truly means a lot to us. Your positive feedback encourages us to continue delivering products that seamlessly integrate into your daily life.
Best regards,
-Fred
sony wireless apple play
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.already bought 2 stereo same type different vehicle awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AurelioS!
We feel privileged to know that you decided to go with a second XAV-AX4000 because you liked the first one so much. It is great to hear that they are performing so well for you across different cars!
Thanks for the awesome feedback and for choosing Sony for both of your vehicles!
Warm regards,
Estefany
Great apple car play recriver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony apple car play! Best Buy installed it and they did an excellent job! I went way too long with out it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Appleowner,
We’re thrilled to hear how much you love your new Sony receiver and that the Best Buy team provided a great installation! It’s wonderful to know that Apple CarPlay is making such a difference in your daily drive.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Wireless carplayCons mentioned:Screen brightness
CarPlay doesn’t switch to light mode
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how to open a bug for Sony but I will change to 5 stars this once they patch this issue: CarPlay is stuck in dark mode. Usually there is an option to set CarPlay as light or dark mode always otherwise auto switches when you turn your head lights on. I see the actual Apple Maps ui change from light to dark when I switch on headlights so I know it’s not an installation issue the black bar on the side of CarPlay is always black but on my wife’s vehicles Sony head unit it is opaque. The glare on this screen is pretty bad so when it’s in dark mode in the day I just give up. Otherwise it’s a great hu
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jakob, Thank you for reaching out. We're sorry to hear that you're having concerns with the light modes of your head unit. The setup you're trying to aim is a setting in Apple CarPlay that is, by default, set to dark for better visibility. To have CarPlay automatically switch between dark and light appearance, do the following:
1) Open Settings in CarPlay using your vehicle’s built-in controls.
2) Select Appearance.
3) Select Always Dark.
The dark appearance is optimized for viewing in low-light environments, such as at night.
You may find this link helpful : https://support.apple.com/guide/iphone/change-settings-in-carplay-iph6ade13329/ios#:~:text=CarPlay%20is%20set%20to%20dark%20appearance%20by%20default,vehicle%E2%80%99s%20built-in%20controls.%20Select%20Appearance.%20Select%20Always%20Dark.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Cons mentioned:Screen brightness
I want to love it but the flaws are in the way.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its hard to put this as a one star since i love sony products but for 500$ it has to be. So the maestro and vehicle functions are great. Sound is good and amplified in my tundras jbl system 5 stars on the features and that. 1 star comes in with the, android auto, screen, and backup camera. 1. Android auto stutters with music the first 3-4 minutes after they connect in my quest to fix it its a known issue for these units. 2.screen. the screen is washed out a and catches light easy. 3. Back up camera. Absolutely atrocious. Very blury, extremely poor lighting and contrast balance every thing is either too bright or too dark to see anything. Forget about using this on a sunny day or at night. I reconnected the stock unit and it was back to good. So its not my camera. This is another extremely common issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JakeG,
Thank you for sharing your honest feedback about the XAVAX4000. We're sorry to hear that your experience hasn't fulfilled your expectations, especially with Android Auto, the screen clarity, and the backup camera. We will share some troubleshooting steps that might come handy:
For Android Auto Stuttering:
1. Try checking for firmware updates.
2. Try using a wired connection directly.
3. Re-pair the devices.
For Washed Out Screen:
1. Adjust Display Settings
2. Perform a Factory Reset.
For Backup Camera issues:
1. Double-check the connections.
2.Check Video Input Signal.
3. Confirm and check with a professional installer
In case the problems persist, you can also contact our technical support line at:https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Thank you for considering Sony products.
Best regards
DiegoV.
- Pros mentioned:Sound quality
Love my Radio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my Radio good sound quality and beautiful view
I would recommend this to a friend - Pros mentioned:Sound quality
Great overall
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Carplay works great, sound quality is good but comparing to XAV - AX 7000 with built in amp, is just OK. dsiplay also could use a little better image quality.
I would recommend this to a friend This is the way
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this stereo, the gps and wireless carplay is most excellent! It has upgraded my car tremendously and makes my commuter car that much more enjoyable. The voice commands button is a great us that i have to get use to using more often.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for that fantastic review, MiguelD!
We're so happy to hear you love the XAVAX4000 and that the GPS and wireless CarPlay are working so well for you. It's truly rewarding to know it has made a tremendous upgrade to your car and made your daily commute more enjoyable.
We also appreciate you mentioning the voice commands button! We designed it to make driving safer and more convenient, and we hope you continue to enjoy discovering all of its new features.
Thank you so much for choosing Sony!
Best regards,
Gus, Sony North America Customer Support
- Pros mentioned:Wireless carplay
Love our new Sony wireless radio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This radio works better than the factory one on another newer vehicle we have. Installation was great and the installer went over operation and got my IPhone working wireless with it
I would recommend this to a friend - Pros mentioned:Installation
Great radio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed bt best buy and looks fantastic, like it came stock with truck. Would have given 5 stars vut had to put a radio visor on to see i bright light.
I would recommend this to a friend - Pros mentioned:Wireless carplay
Great radio great price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless works great. Loads in 20-30sec MAX. Easy to switch from my phone to wife's. Sound is good although my pioneers and Kenwood from the past had more oomph..
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, MJim! We're glad you like the sound quality. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Don’t think! Just buy it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Excellent sound quality. Just what I was looking for in the CarPlay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NarendraM,
Great! We're thrilled that you are enjoying the sound quality of the car stereo. Thank you for choosing Sony!
-Ralph
sony radio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great radio. does apple carplay everytime have had no issues with it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyB,
We’re thrilled to hear that your new Sony receiver is delivering a seamless wireless experience! It’s great to know that the Apple CarPlay integration is working reliably every time, allowing you to stay connected and entertained on the road without any issues.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony XAV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product does what it is supposed to sounds great EQ works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user291446,
Amazing! We're thrilled that you are enjoying the sound quality of the car stereo. Thank you for choosing Sony!
-Ralph
Great Device - May buy another for my other auto.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very much enjoy this radio ( I love all the presets are in one list and you're not having to flip to "another set of of presets), - Car play is great, controls are easy. I do wish that when I plug the C cable in it would also connect to Carplay (or other apps) but the cable is just for charging... Carplay and Apps only available wirelessly. <-- Wasnt trying to force pairing with my vehicle on my passengers if they wanted to use their playlist or Maps,,,,
I would recommend this to a friendRadio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy my new radio. Customer service was good. I would recommend the radio i purchased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Catherine,
We could not be more pleased to hear that you are enjoying your new radio and that you would recommend it to others. Ensuring a great in-car entertainment experience is our goal!
Thank you for choosing Sony and enjoy the drive!
Regards,
Dominick