Customer Ratings & Reviews
- Model:
- XAVAX4000
- SKU:
- 6517245
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers love the 7" Wireless Apple CarPlay and Android Auto Digital Media Receiver, especially the wireless CarPlay feature, sound quality, and ease of use. Many customers also appreciate the installation process, available features, and responsiveness. However, some customers have expressed concerns about screen brightness, backup camera functionality, and occasional connection issues.
This summary was generated by AI based on customer reviews.
Boom for your bucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for the price and performance and the sun doesn’t block out the screen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnC,
It is truly heartened to learn that the Sony XAV-AX4000 is delivering the performance and value you were looking for in your vehicle.
We specifically engineered the anti-glare touchscreen to ensure high visibility even in direct sunlight, so it is wonderful to know that you are enjoying a clear view of your maps and media regardless of the weather. Providing a seamless and safe interface for your drive is our top priority, and we are glad this unit is making your time on the road more enjoyable.
Thank you for making Sony your co-pilot on the road.
Regards,
Dominick
- Cons mentioned:Screen brightness
Good receiver.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the system, wish it had a brighter screen and possibly a tilt function of some sort, you cant see it when its sunshining. It does xome with a gps antenna, others in that price range did not.
I would recommend this to a friend Great with minor issues:
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay I love this stereo. It looks neat, clean, and turns on super fast when you start the car. However, there are a few minor draw backs. When programming the steering wheel controls on the stereo, it won’t let me update the answer/decline buttons. The standard setting seemed to let everything else work as it should. So I have to use my decline button to mute the stereo and answer is used for toggling which media to use (i.e. radio, Apple CarPlay, etc.) The other down side is, once a week, the stereo won’t let me connect to my phone. I have to turn it off then on again. Other than that, it is a great machine and I’m glad I upgraded! (I have a 2016 Nissan Sentra SV if that helps anyone).
I would recommend this to a friend- Pros mentioned:Ease of use
Happy shopper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My nissan kicks did not come with siriusxm satellite station, I purchased a item that I had to connect to my cigarette lighter, that at times lost connection. Im very happy with my purchase, all I do now is just start my car.
I would recommend this to a friend - Pros mentioned:Wireless carplay
dmoney
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is easy to use and the bluetooth and/or carplay seems to be clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Dmoney,
Thanks for the review and the 5-stars rating! Enjoy smooth and simple control for every journey. An anti-glare 6.95" diagonal touchscreen and updated GUI design gives you intuitive control over music, communications, and more. With newly added time alignment and 14-band EQ sliders, you can personalize your sound and create the perfect in-car audio experience.
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Wireless carplay
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this head unit for awhile now. I absolutely love it and have had zero problems with it!! I love the wireless car play. 10/10 would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, ZacharyD! We're glad you like your new car media player. Enjoy and thanks for choosing Sony. -Craig
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great system for the money sound upgrade even better
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MichaelB!
We’re thrilled to hear that the XAV-AX4000 has been such a great upgrade for your drive! It’s awesome to know you’re seeing the value in the system. We designed this receiver to bring that premium sound quality and seamless connectivity to the road, and we're glad it’s hitting the mark for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great unit connects quick wirelessly - the wired connection works great too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesE,
We are delighted to hear that you are enjoying the quick wireless connectivity and reliable wired performance of your new XAV-AX4000! It’s great to know that the unit is providing the seamless smartphone integration you were looking for.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great overall
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Carplay works great, sound quality is good but comparing to XAV - AX 7000 with built in amp, is just OK. dsiplay also could use a little better image quality.
I would recommend this to a friend - Cons mentioned:Screen brightness
I Like Pioneers waaay better.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The current one in my car needs replacement due to a defect but I’m going to review it based on when it works properly. The screen isn’t bright enough. It doesn’t have a sound retriever function like Pioneer so when you’re playing compressed files it doesn’t have that bass punch. The Bluetooth doesn’t connect reliably. I just like Pioneers better but it isn’t terrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SauceDaddy3000, Thanks for sharing your thoughts on the AX4000 Digital Media Receiver. We truly appreciate the feedback as it can help us improve in the future. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great stereo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stereo. It was out in very quick and cleaned up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HSMITH,
We are happy to hear that you are enjoying your new stereo and that the installation process was quick and professional!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Installation
Great radio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed bt best buy and looks fantastic, like it came stock with truck. Would have given 5 stars vut had to put a radio visor on to see i bright light.
I would recommend this to a friend - Pros mentioned:Wireless carplay
Love our new Sony wireless radio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This radio works better than the factory one on another newer vehicle we have. Installation was great and the installer went over operation and got my IPhone working wireless with it
I would recommend this to a friend - Pros mentioned:Wireless carplayCons mentioned:Screen brightness
CarPlay doesn’t switch to light mode
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how to open a bug for Sony but I will change to 5 stars this once they patch this issue: CarPlay is stuck in dark mode. Usually there is an option to set CarPlay as light or dark mode always otherwise auto switches when you turn your head lights on. I see the actual Apple Maps ui change from light to dark when I switch on headlights so I know it’s not an installation issue the black bar on the side of CarPlay is always black but on my wife’s vehicles Sony head unit it is opaque. The glare on this screen is pretty bad so when it’s in dark mode in the day I just give up. Otherwise it’s a great hu
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jakob, Thank you for reaching out. We're sorry to hear that you're having concerns with the light modes of your head unit. The setup you're trying to aim is a setting in Apple CarPlay that is, by default, set to dark for better visibility. To have CarPlay automatically switch between dark and light appearance, do the following:
1) Open Settings in CarPlay using your vehicle’s built-in controls.
2) Select Appearance.
3) Select Always Dark.
The dark appearance is optimized for viewing in low-light environments, such as at night.
You may find this link helpful : https://support.apple.com/guide/iphone/change-settings-in-carplay-iph6ade13329/ios#:~:text=CarPlay%20is%20set%20to%20dark%20appearance%20by%20default,vehicle%E2%80%99s%20built-in%20controls.%20Select%20Appearance.%20Select%20Always%20Dark.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
great head unit
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for your buck and a great start for a sound system head unit
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherC,
Thank you for choosing Sony!
We're excited to hear that you view the XAV-AX4000 as a great value and an excellent foundation for a sound system head unit. It’s rewarding to know our product can play a key role in enhancing your audio experience. Thank you for sharing your positive feedback—it truly motivates us to keep delivering quality and performance.
Best regards,
-Fred
- Pros mentioned:Sound quality
Love my Radio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with my Radio good sound quality and beautiful view
I would recommend this to a friend - Pros mentioned:Wireless carplay
Great radio great price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless works great. Loads in 20-30sec MAX. Easy to switch from my phone to wife's. Sound is good although my pioneers and Kenwood from the past had more oomph..
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, MJim! We're glad you like the sound quality. Enjoy and thanks for choosing Sony. -Craig
Andorid Auto can improve.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good, but the wireless Android Auto could improve to not be disconnected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseB,
Thank you for your 4-star review and for sharing your experience with the Sony XAV-AX4000. We’re glad to hear you are enjoying the unit overall!
We understand how frustrating wireless disconnection issues can be, and your feedback regarding the stability of Wireless Android Auto is valuable. This issue is often related to software compatibility between the phone and the head unit, especially after recent Android OS updates.
Before contacting support, we strongly recommend performing these three steps, which often resolve this exact issue:
1. Update the Sony XAV-AX4000 Firmware:
Please check the official Sony help guide below for the latest software and instructions on updating your receiver. This is the most crucial step for fixing known connectivity bugs.
Check for new updates here: https://helpguide.sony.net/ev/xav-ax40/v1/en/contents/TP1000661343.html?search=software
2. Update the Android Phone OS and Apps:
Ensure your phone's Android operating system (OS) is fully up to date. Check for and install any available updates for the Android Auto app and Google Play Services through the Google Play Store.
3. Check Phone Battery Settings:
Many Android phones restrict critical background processes (like Wi-Fi, Bluetooth, and GPS) when attempting to conserve power.
Please ensure your phone is NOT set to Battery Saver or Low Power Mode while using Wireless Android Auto.
If you complete these steps and the issue with wireless disconnection persists, our dedicated technical support team will be happy to assist you with advanced troubleshooting.
Contact our technical support team through the link below: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Thank you again for choosing Sony, and we hope these steps help you enjoy a completely seamless wireless experience!
Regards,
Dominick
Sony car stereo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and Chris the installation person was FANTASTIC! !!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NG12,
We are thrilled to hear that you're enjoying your new receiver and that Chris provided such fantastic installation service! It’s great to know your setup is off to a perfect start.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Don’t think! Just buy it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Excellent sound quality. Just what I was looking for in the CarPlay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NarendraM,
Great! We're thrilled that you are enjoying the sound quality of the car stereo. Thank you for choosing Sony!
-Ralph