Customer Ratings & Reviews
- Model:
- STRDH550
- SKU:
- 4418007
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the sound quality and ease of use of the 725W 5.2-Ch. Full HD and 3D Pass-Through A/V Home Theater Receiver. The price, power, and HDMI connectivity are also appreciated. However, some customers have expressed concerns about the manual, menu, and size of the receiver.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Manual
soso
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No manual,have to hook up to tv. Not very happy with it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ohboy, thank you for your message. Apologies if the manual was not supplie. However, use this Help Guide when you have any questions on how to use the receiver: https://docs.sony.com/release//STR-DH750_STR-DH550_guide_en.pdf. Oscar.
- Pros mentioned:Sound quality
Not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it works the sound is great but otherwise it turns off and on.
No, I would not recommend this to a friend not the most intuitive design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the settings are a bit mysterious to learn to navigate; but the unit sounds nice and has good connectivity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi geologger, Thank you for sharing your input. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph
Good Budget Receiver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This receiver is good for anyone on a budget. Fairly easy set up and the 4 HDMI ports are good enough to cover basic needs.
I would recommend this to a friendSony has gone down hill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this along with a 65 in Sony tv. TV was broken but couldn't tell until after installing it. This worked for 2 weeks then the inputs stopped working. Swapped them both for Samsung products and couldn't be happier. No more Sony in this house.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeW81, thank you very much for bringing this to our attention. And we regret that the devices that you purchased did not meet your expectations and failed, especially in a very short amount of time. We will make sure that your feedback reaches the team for investigation and improvements. Best regards, -Mark
Great deal, good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took a bit to try and program- without a manual on the first day. But works great.
I would recommend this to a friendLacks instructions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purshased this for outdoor entertainment (strictly audio) and there are no instructions on presetting stations. After calling customer service, was informed that I needed to attach a monitor to set the preset stations. Will never buy a Sony product ever AGAIN.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Terminator, we regret that the unit failed your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
Works as mentioned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The receiver stops playing when turning the volume
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Happy25, We are sorry to hear that you're having issue with your unit. These links will help us isolating the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/38388/
https://us.en.kb.sony.com/app/answers/detail/a_id/39055/
Regards,
Vincent
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was terrible. The old receiver we were replacing sounds much better. Don't bother.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello whatsherhead, thank you for your message. That is unfortunate that the Home Theater Receiver did not meet your expectations. However, thank you for your feedback. Best regards, Oscar.
Not a good unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It overheated and shut down after only 10 minutes of use
No, I would not recommend this to a friendGets the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Go this to replace my NAD which was out of date as far as features. Works great!
I would recommend this to a friendBasic for sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's your typical system for home theater. It's durable without being too crazy.
I would recommend this to a friendGreat features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has all of the features and performance that I require for a great price.
I would recommend this to a friendOutdated Merchandise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this unit home, hooked it up properly and it did not work. No manual came with this receiver. When I looked it up online this receiver hadn't been produced since 2014-15 and the manual printout was discontinued.That old.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GDaddy523, We regret to hear what happened.You may check this link and connect to the guidelines and references of your receiver. https://esupport.sony.com/US/p/model-home.pl?mdl=STRDH550&template_id=1®ion_id=1&tab=manuals#/manualsTab . Thank you.-Jay
Shuts at about 1/3 power
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy if you like to immerse yourself into the movie, the receiver will shutdown. Especially if your on Roku or any streaming it takes a couple minutes to get the movie back on. Don't turn it up over 15 and your fine. Maybe I just got a kemon
No, I would not recommend this to a friendGood hardware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good hardware for tv and high definition of a new tv
I would recommend this to a friendARC stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a fine receiver till ARC stopped shutting off my TV. I swapped HDMI cables with no luck. The Apple TV can shut off my TV when the receiver is bypassed, but not while passing through the receiver.
No, I would not recommend this to a friend4 months - input failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this receiver for approximately 4 months and already the bluray/dvd HDMI input has failed. The same HDMI cable and bluray player works fine plugged into a different input on the receiver. Not Sony's typical quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BobS, We are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at [email protected] and include all information such as model/serial no, address and phone number. ~Ralph
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time you turn it on you have to go through the settings, really annoying i just want to turn it on and have the last settings saved.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gary, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph
- Pros mentioned:Ease of use
Wouldn't buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift and after settings it up I realized it was weak and barely enough power. Setup was easy and enough connections, but output was not enough.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi fcabre,
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Regards,
-David