Customer Ratings & Reviews
- Model:
- XR77A95L
- SKU:
- 10187821
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Awesome TV if you are Willing to Spend the $
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV I have ever owned or seen the OLED screen looks phenomenal and works well with whatever you are doing whether that is gaming or watching something
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DominicS, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
6 weeks delay in installation by Geek Squad.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Television. Installation scheduling by Geek Squad was horrible. First scheduled date the installer called in sick. Went to the back of the line for reschedule. The second scheduled date two weeks later the installer's child was sick. Went to the back of the second reschedule. Two weeks later TV was installed (Total delay of 6 weeks). Excellent install.
I would recommend this to a friend Alrighty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales staff was very knowledgeable and helpful with matching product to our needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JudithP,
We're thrilled to hear that Best Buy sales staff assisted you so well and were able to match the XR77A95L to your needs. At Sony, we strive to provide excellent customer service and it's great to know that we met your expectations. Enjoy your new XR77A95L!
Thank you for choosing Sony!
Best regards,
-Fred
Amazing TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing TV. One complaint, the remote has a "TV button" that you can only link to a HDMI input. So other words if you only use streaming apps or coax cable for OTA, the "TV button" is useless, you cannot set the short cut anything other than HDMI.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NormanT,
We're glad you like most of the features of this great TV. Your feedback regarding TV button function is extremely important to us and is very much appreciated. Unfortunately, you cannot program or link the TV button to a specific app. The TV Key function instantly switches to a TV channel or input and display the TV menu when you press the TV button on the supplied remote. For details, refer to Using the TV menu page on this help guide link.
https://helpguide.sony.net/tv/kusltn2/v1/en-003/01-03_11.html
If you want to display the digital program guide of the TV or cable/satellite box, you can press the Guide button on the remote control.
Our brightest and widest range of shades and hues, complimented by pure black, all beautifully displayed on a QD-OLED screen powered by Cognitive Processor XR. Take entertainment further by pairing your BRAVIA XR TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for your feedback and for choosing Sony! -Jess
- Pros mentioned:Picture quality
Do not use the Geek Squad service!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is not so much for the TV but more for the Geek Squad. I had scheduled for an install with the Geek Squad where I had to wait a month before they would come to my residence. Less than 24 hrs of the install, I received an email stating that I had to schedule my appointment. After spending 3 hours on the phone being tossed around from rep to rep, it was finally determined that they cancelled my appointment with no explanation. The end result. I ended up cancelling the service because I would have to wait another month before that would come out. I ended up installing my TV myself, which the TV is great!!! The best advice, DO NOT USE THE GEEK SQUAD SERVICES!!
I would recommend this to a friend - Pros mentioned:Picture quality
4 a95l’s all same issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The a95l has the best picture ive ever seen but for 5k and quality control issues it’s unacceptable… each tv had the same issue which was a scratch to the coating beneath the glass in carious spots on the tv .. best but was nice and understanding but 4 is enough right now i still have it waiting on another tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dubb, While we are glad to hear that you are happy with the picture quality of your new A95L TV, we are sorry to hear that you are experiencing issues. This is definitely not the news that we would like to hear. We also want to make sure that you’ve been taken care of by your authorized dealer. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A95L TV.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Carl
Excellent clarity
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and picture clarity is superb. Will purchase another Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NobleOne, Thank you for sharing your awesome experience with the BRAVIA XR A95L TV! The ease of setup combined with the superb picture clarity certainly makes it a compelling choice. Glad to hear you're so satisfied that you're considering another Sony product! We look forward to seeing more of your reviews in the future, and thanks for choosing Sony. -Jess
Sony 77A95L QD-OLED AWESOME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gorgeous Smart Dynamic range and contrast blows us away Connected to a Nakamichi DRAGON 11.4.6 home theater puts us in the Cineplex at home
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorT, Thanks for this amazing review of your A95L! Choosing this TV will definitely be worth it! We're truly happy you are enjoying the excellent picture quality and it complements well with your speaker system. Good to know that you are having enjoyable watching experience too. You’re now able to enjoy immersive, engaging cinematic experience in your home. Our brightest and widest range of shades and hues, complimented by pure black, all beautifully displayed on a QD-OLED screen powered by Cognitive Processor XR. The A95L is also equipped with true immersive cinematic audio with sound produced from the entire screen delivering an elevated sound stage and clear dialogue. Thank you so much for purchasing our 77" A95L and for choosing Sony! -Jess
Sony OLED Television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Television with a higher & crystal clear resolution with greater images. Highly recommending to own this product at a reasonable cost, for greater experience!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnandT We appreciate your recommendation! We're also delighted to hear that you are enjoying the picture quality of your TV. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thank you for choosing Sony. Erin
New 4K
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some initial problems with external connectivity, causing operating system issues, but we contacted Sony and they fixed everything. Really bride really smart TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrJohn, Thank you for giving the product a perfect rating! We're so happy that you are now able to enjoy the top-notch picture quality of your new BRAVIA TV. We're glad to hear the issue has been resolved. Glad everything has been taken care of. We always strive to deliver the best picture quality with our TVs. Our brightest and widest range of shades and hues, complimented by pure black, all beautifully displayed on a QD-OLED screen powered by Cognitive Processor XR. The A95L is also equipped with true immersive cinematic audio with sound produced from the entire screen delivering an elevated sound stage and clear dialogue. Thank you for upgrading to your new 77" A95L! -Jess
Does not play well with others — sound issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the A95L from a Best Buy personal consultant after a visit to our home. Also purchased all recommended high end cabling along and a Sony HT-A7000 sound bar system with sub and back speakers. Set up by Level 2 highly experienced Geek Squad installers. Started noticing sporadic pops in the sound almost immediately. No particular content or channel/app caused issues. Completely random and at varying levels of severity from non existent to annoying to unwatchable. Picture would be affected at times as well. Most times shutting everything off/on fixed it but not always. Installer gave me his cell and said to call if there were issues. There were issues, so I called. He was at a loss for the cause. Said to call my consultant. I called my consultant and left a message. He never responded. Very helpful on sales, disappeared when there was an issue. I continued troubleshooting. Ran sound just through tv to isolate tv from the now unplugged sound bar. Pops still happened. Replaced all cabling. Pops still happened. Replaced the barely a year old AppleTV just in case that was the problem. Still issues. At this point, I had replaced everything that could be replaced except the TV itself. Still issues. In one last effort, I just removed the AppleTV altogether. Voila, fixed. TV works great as long as I don’t use AppleTV — the heart of my household entertainment ecosystem. It was time to return the tv, buuut by this time the return period had passed. So Best Buy sent me to try and deal with Sony. So disappointing in every way. As another reviewer mentioned, this TV does not play well with others, specifically AppleTV. Plenty of other choices out there. Avoid this TV until Sony finds and fixes this gremlin.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CoolTech,
Thank for your time writing this review. We're sorry to hear the sound issues that you are experiencing with your A95L TV. We really appreciate your time and effort in troubleshooting the problem. We understand that your Apple TV is the heart of your household entertainment ecosystem. However, it seems that the problem is with your Apple TV since issue was resolved after disconnecting the Apple TV device. We suggest to contact your Apple TV support for further assistance with the device.
Your needs and satisfaction with our product is very important to us. We'd also like to make sure that you are taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Picture quality
Great Picture! Terrible QC!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is great! I can definitely see the improvements from the LG G3 that i had. However, the QC on this TV is horrible especially for a $5k TV. I have these weird 3 columns on my screen that can be seen in all content so i will definitely need to exchange my TV. There is also these chips in the screen that in certain lighting can be seen in content. I have seen these same chips in the store models at Best Buy as well. Unacceptable for such an expensive TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DP88,
Thanks for reaching out to us with your concern. While we're glad that you like its incredible picture, we regret to hear you are having some display issues with your TV. This is not the experience that we want you to have. We want to make sure that you’re taken care of. Please provide us with additional details or some pictures about the issue so we can better assist you.
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
For us to better assist you, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A95L.
We value you being a Sony customer. Thank you for letting us help assist you.
Sincerely,
Jess
The Best!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is, by far, the best television we've ever owned!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sharonk, Choosing this TV will definitely be worth it! Thank you for taking the time to write such an amazing review of your experience with your Sony A95L TV! We are extremely pleased to hear you feel this is the best TV that you've owned and you are enjoying the very good picture quality of this QD-OLED TV. It's good to know that your investment is worth it. Thank you for choosing Sony! -Jess
Does not turn on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This $5,000 TV did not even turn on when I brought it home. I was extra gentle as I set it up. Anybody would be when you buy a $5,000 tv. It just had a flashing red light at the bottom and I unplugged it and plugged it back in many many times. What a strange thing for Sony to just ship out a TV to Best Buy that doesn't even work. We're going to see if they send someone out here to either fix it for me or take it back so that way I don't have to travel a whole hour to take the TV back to where I bought it. Absolutely ridiculous.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonG, we are genuinely sorry that you've encountered this issue with your Sony - 77" class BRAVIA XR A95L. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For further assistance, please email the information below to socialsupport@am.sony.com
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue/concern:
Once again our apologies for the inconvenience and we'll be expecting to hear from you again to resolve this matter. Regards, - Dominick
Pixels out after a few years-Don’t waste your mone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 77” Master Series A9G in 2019. We are very careful and do not pause it for long periods of time, it has minimal use. After 4 years, the pixels are starting to go out. Not what you expect from a $5k TV. Sony has said there is nothing they will do. Now we have a TV that with lines in the picture. Very disappointed. Will not purchased another Sony TV due to poor quality and lack of service from Sony. Save your money and buy an LG-they take care of you. Line is center of bottom running vertically.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShanalF,
Thanks for reaching out to us with your concern. We regret to hear the TV is not working properly. This definitely not the buying experience we want our customers to have. Sony commitment to customer satisfaction is our top priority. We would like to know a little bit more detail about the situation you faced with the TV and as to what have been discussed when you called.
For us to better assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Issue:
Telephone Number:
Sony TV Model Number:
We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Jess
Gamer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clarity is amazing. Cross hair option in gaming is a plus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennyA, Thank you for taking the time to write such a fantastic review of your experience with your Sony A95L 4K TV! It's really wonderful to hear you are pleased with the incredible performance of this TV and you love that it has crosshair feature within the Game Mode so you always have your enemy in your sights. We always strive to deliver the best picture quality with our TVs. Thank you for purchasing the 77" A95L! Have a great day! -Jess
Broken Dolby Vision or 120hz VRR. Not both.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned since it would not allow both 120hz VRR and Dolby Vision on same input. Couldn't use receiver as single input without changing in the menu every time you switched inputs. Also Dolby Vision looked a bit green. G4 will be the TV I go with.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 12inches,
We are really sorry if our A95L didn't live up your expectations and that it had to be returned. This is certainly not the news we'd like to hear from you. While the A95L supports 4K120Hz and Dolby Vision, the TV does not support Dolby Vision at 120Hz at this time. We will have your feedback noted as we always strive for the best customer experience. As for the power on behavior, you can actually change the TV startup behavior to Last input if you prefer the TV to power on with the last watched TV channel or external input. For more details about this feature, visit the following article:
https://www.sony.com/electronics/support/articles/00257833
We appreciate you and your input, and we are hoping you will consider Sony again in your future purchase.
Sincerely,
Romeo
Incomplete and sloppy install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was incomplete. Soundbar wasn't installed, TV camera was not installed, and sub-woofer wasn't positioned correctly. Techs rushed and did an incomplete job. I didn't realize how much was left to be done until after they left. TV is great, it was just bad work by Geek Squad
I would recommend this to a friendDead on Arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad came to instal the TV and the panel was dead. The only two choices was wait for another sold out TV or wait for a technician to come repair a brand new TV. I decided to go back to LG
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Everything I asked for and more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Own a previous gen (a85h which still looks beautiful after 5 years btw) and I needed for an upgrade for a large theater room. Stellar in every way, picture quality, ease of use, integration with my other gadgets. It’s sturdier than previous models which made me less nervous when putting it on a wall mount The only con was you can’t replace the power supply, it’s attached and doesn’t come out making cable management a little more difficult but not impossible. Pretty minor con. Tv is fantastic if you have any reservations about it being worth it, I assure you you’ll not be disappointed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XavierA,
We’re thrilled to hear your new A95L is a stellar addition to your theater room and that you're finding the build quality and integration so seamless. We appreciate your specific feedback regarding the power cable design and have shared those details with our engineering team for future consideration. Thanks for choosing Sony.
Best regards,
Eliab