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Customer reviews

Rating 4.7 out of 5 stars with 261 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-261 of 261 reviews
  • Rated 3 out of 5 stars

    5 star tv compromised by logo dimming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an easy five star tv, if not for logo dimming. Sports fans take notice. When watching SDR sports with peak luminance set to high, the tv will dim down over time when there’s a static scoreboard, making the broadcast much less impactful. LG and Samsung have either removed logo dimming or given the owner the option to disable it in the menus. Sony is at a competitive disadvantage for this, and needs to address ASAP. Everything else about the tv is fabulous.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelC,

      Thanks for sharing your thoughts and experience using your BRAVIA XR A95L. We’ve taken note of your feedback about the ASBL kicking in or static logo dimming, especially when watching sports content in SDR. We also appreciate pointing out the peak luminance setting that determines how bright it's going to actually be on the average. Picture settings allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. Unfortunately, you cannot turn off ASBL (Auto Static Brightness Limiter) on this unit.

      If the same image is displayed repeatedly or for long periods of time, image retention may occur. This issue is not a malfunction. We have equipped this TV with functions, [Pixel shift] and [Panel refresh], that are designed to reduce image retention. These functions automatically run according to your TV’s condition or you can run them manually.

      Despite your concerns, we're delighted to hear that you like most of the features of this TV, especially the excellent picture quality.

      If there is something that we can help you with, please email the below information to socialsupport@am.sony.com.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the A95L:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Regards,
      Jess
      Sony Social Support Sony_US