Customer Ratings & Reviews

Hi Anusha,

Thank you for the purchase and we're glad to hear that you like your new Sony TV for your moving watching experience. Thank you for choosing Sony!

-David

Hi Dave, thank you for your feedback! We're glad to hear that you're enjoying the Sony - BRAVIA A95L and its super picture and sound quality. This TV is engineered to deliver stunning visuals and an immersive audio experience right out of the box, and it's great to know that you're appreciating those features. Your comments about brightness are important to us, and we'll certainly pass them along to our product development team as we continuously work to improve our technology. Thank you for choosing Sony! Best regards, -Dominick

Hi TerryA,

We are thrilled to hear that you are enjoying the amazing picture quality and surprisingly powerful sound of your 77" A95L! It is great to know that our Acoustic Surface Audio+ technology, which uses actuators to turn the entire screen into a speaker, is providing a solid listening experience for you right out of the box. We completely agree that pairing this flagship QD-OLED with a Sony soundbar or AV system is the best way to maximize the Dolby Atmos experience, especially since you can use Acoustic Center Sync to let the TV act as the center channel for even clearer dialogue.

Thanks for choosing Sony.

Best regards, Eliab

Hi RobinV,

Thank you for your review! It makes us really happy to hear that you're enjoying the Sony BRAVIA - A95L. It's wonderful to know that you find the TV's picture to be very clear and the overall experience easy to use. This model is engineered to deliver stunning visuals and a seamless user experience, so it's great to hear that it's living up to your expectations.

Thank you for choosing Sony!

Best regards,
Dominick

Hi NickT,
Thanks so much for sharing your feedback on the XR-77A95L TV!
It is great to hear that your new TV arrived on time just when you needed it and that you were able to take advantage of a great Black Friday sale.

We appreciate you choosing Sony!
Best regards,
Estefany

Hello allout,

Thank you for choosing Sony!

It's most rewarding to hear that you are enjoying the picture quality of the XR77A95L TV! We take great pride in delivering exceptional viewing experiences, and it’s fantastic to know that our product has impressed you. Thank you for sharing your feedback with us, and we hope you continue to enjoy your television for many years to come!

Best regards,
-Fred

Hi Matt, it's great to hear you're loving the amazing picture quality and the ability to customize the settings to your liking! The combination of leading OLED technology, advanced image processing, flexible connectivity, and intelligent smart TV features is what make the Sony A95L so highly regarded. Thank you for choosing Sony and enjoy your new TV. Best regards, -Dominick

Hi SeanS, Amazing! It sounds like the Sony A95L QD-OLED is truly a top-tier TV! Thanks for highlighting the exceptional picture quality and the flexibility with picture adjustments. Your review is much appreciated! Thanks for choosing Sony. -Jess

Hi jeez, Excellent purchase! This is another great addition to your equally beautiful TVs. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thank you for choosing Sony. Erin

Hi Jeremy, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hello Anton,
While we are happy that you are pleased with the picture quality of our Sony XR77A95L TV, we're sorry to hear that you are having some issues with the audio. This is not the experience we want you to have. Please allow us to help and troubleshoot this. Here are some troubleshooting steps that you can follow to resolve this issue. Kindly check these helpful links.

From the Online Help Guide:
You are concerned about a delay between the picture and sound.
https://helpguide.sony.net/tv/kusltn2/v1/en-003/08-05_10.html

Also, click this link then select the issue:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a95l/articles/00202032?cpint=spt-tv_triage_00200862_audio

If these will not resolve the issue, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Issue:
Telephone Number:
Model Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Marco

Hi AlejandroB, Thanks for the positive feedback! We are happy to hear your purchase went well and you are enjoying the features and excellent picture quality of your A95L OLED 4K Ultra HD Smart Google TV. We are also thrilled to know you feel this is the best TV that you've owned. We really appreciate pointing out the improved brightness, color, and contrast this TV delivers. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.

Our brightest and widest range of shades and hues, complimented by pure black, all beautifully displayed on a QD-OLED screen powered by Cognitive Processor XR. Take entertainment further by pairing your BRAVIA XR TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi Cinematic, Thank you for giving the product a perfect rating. We are delighted to hear you are enjoying the amazing performance, and excellent 4K HDR picture, and sound quality of your new A95L QD-OLED 4K Ultra HD Smart Google TV. Glad to know it meets your needs and your expectations. Thank you for leaving us such a wonderful review of your 77" A95L and for choosing Sony! -Jess

Thank you for your enthusiastic review of the Sony XR-77A95L, Patricktigra111! It’s rewarding to hear that you love the TV and find it far superior to any other models you've experienced. The XR-77A95L is indeed a standout with its exceptional features, such as the innovative Cognitive Processor XR that delivers amazing picture quality by understanding how humans see and hear. Additionally, this TV's OLED panel ensures deep blacks and vibrant colors, enhancing your viewing experience. Your positive feedback is greatly appreciated!
Thanks for choosing Sony!
Gus

Hi CL62, That's amazing! You definitely made the right choice with this TV. We're thrilled to hear you feel the Master Series A95L is the best TV that you've owned and you are enjoying the top-notch picture quality and excellent performance. And good to know you've seen the overall improvements of this TV over your previous TV. We always strive to deliver the best picture quality with our TVs. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thank you so much for upgrading to your new A95L and for choosing Sony! -Jess

Hi DianaT. It is most rewarding to hear that you're enjoying the incredible sound, picture quality, and size of your TV. Your satisfaction is very important to us, and we appreciate your support. Thanks for choosing Sony!. -Milton.

Hi RobertR, Thank you for sharing your experience with the Sony A95L TV! We're truly glad to hear that your first dive into 4K has been so impressive. Your description of the picture quality as "BREATHE TAKING" really underscores the visual impact this TV can make. Thanks for the amazing review and for choosing Sony! -Jess

Hi Great, Thank for appreciating the breathtaking picture quality of the Sony A95L TV, where the OLED technology truly shines! It sounds like we hit the mark with the A95L! Also, thanks for purchasing the Bar 9. Combining it with the BRAVIA Theater Bar 9 seems to have created a home theater experience that's hard to beat. Thank you so much for choosing Sony! -Jess

Hi ThomasD,

Perfect! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

-Ralph

Hello Todd, thank you for the great score! We're glad to hear you're enjoying the A95L TV. Thank you for choosing Sony! Best regards, -Jenn.