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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 405 reviews

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92%
would recommend
to a friend

Customers are saying

Customers have good things to say about the Bluetooth connectivity, sound quality, affordable price, easy installation, user-friendly interface, and the variety of features such as Pandora control and a versatile radio. While most customers are pleased with the fit, a few have mentioned that the receiver is slightly too tall for their liking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 405 reviews
  • Rated 3 out of 5 stars

    Received but hated on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once purchased too many people warned that sony was junk and I caved in and exchanged for Kentwood. Havent had problems with that one.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JLarge! It is unfortunate that the unit had to be returned for not meeting your expectations, we appreciate the time taken to share your feedback with us.~Jeannette sony_US

  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    Lacks fidelity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my old six CD changer with this and am considering putting the old one back in. It has all the conveniences of connectability but no bass response even after extensive EQ adjustment. You have to listen hard to hear bass notes where you should be feeling them. This is an example of backward audio technology.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elsinor, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 3 out of 5 stars

    Good-not Satellite radio ready

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice for the money, but it's not XM radio ready. You still have to buy more equipment. It's a bit misleading.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sony - Built-in Bluetooth - In-Dash CD/DM Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This price is good and quality is good but it is a little bit smaller than my original one. we enjoy it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    In-dash CD/DM Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was disappointed that for a radio of today"s time that it only has the capability to hold only one CD at a time. You have to eject the one and only CD each time to play another. My 10 year radio, that I replaced for this new radio, held six CD's at a time. The box did not indicate the system only holds the one CD. I am disappointed in this purchase.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Lighting was very distracting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor choice-needed 2 models & still didn't work properly. switched to a different manufacturer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very unhappy with this radio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will be going back to Best Buy to try and resolve the problem. The radio keeps dropping radio stations programmed in. It keeps dropping the time that is programmed in. And the Bluetooth keeps dropping my phone that is sncyned in.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I find the APP to be very cumbersome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't use the Bluetooth communications without the APP. With the APP you have to wait until it's ready, then start the APP on a smartphone before you can start driving. I think I could have done much better.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jrobi, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 1 out of 5 stars

    Unit has great potential but flawed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit has great potential, good power output and iphone apps to control. But Bluetooth connection was bad, it would make the unit scan through stations and mic did not work. Maybe I just got a bad unit, but when you buy a brand new unit you expect it to work, Replaced by Kenwood unit instead.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sorel. Thank you very much for your feedback. We'll make sure that this will reach the proper department for improvements. Regards. -Mark sony_US

  • Rated 1 out of 5 stars

    Bad service if you want installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to the Costa Mesa and bought this product and wanted it installed they said they dont do it there and to call tusin Best Buy, so I did every time I call no one answers and when you ask for installs you have to leave a voice mail and then never call back

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anthony1006, thank you for bringing this to our attention. We'll make sure that our authorized retailers become aware of this for investigation. Best regards, -Mark sony_US

  • Rated 1 out of 5 stars

    Mis advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit was advertised to be xm ready. It was listed right at the point of sale. I found out after installation that this was not true. I had to have it removed and a different unit installed. The installer was awesome.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CBrooks, thank you for sharing your feedback about the unit. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Once again, thank you. Regards, ~Erin sony_US

  • Rated 1 out of 5 stars

    Buyer beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started having problems in less than 2 weeks after purchase (unit would either not turn on or continuously reboot, losing all settings each time). Do not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money at all. slow, unresponsive, doesnt sound very good, ugly display. the only cool part was the color change

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JETMAN92,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you for choosing Sony.
      >Joffrey sony_US

  • Rated 1 out of 5 stars

    Returned item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ads said free installation store wanted more money to install

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bluetooth, Installation, Sound quality

    Rated 1 out of 5 stars

    Strong chance the stereo will not work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I purchased this stereo because I believed it was fairly priced and had all the features I desired in a head unit. However, when I arrived at Best Buy and got the head unit installed (side note two of the best installation techs I have ever had; the malfunction of the stereo is a product issue and had nothing to do with the way it was installed) I stopped to fill up my truck and turned the truck off. When I was done filling up, I turned the car on and the Sony unit went back to demo mode and none of the buttons were working. I returned to Best Buy like 15 minutes after getting the unit installed, and the installation techs were able to get me a replacement and sent me on my way again. This time I decided to test the 2nd unit out before leaving the parking lot, and to no surprise, the head unit reverted back to demo mode and none of the buttons worked again. So I returned to Best Buy for a third time, and the techs went ahead and upgraded me to the Pioneer FH-X730BS for free which has worked perfectly. In summary, I would advise not purchasing this product because there is a strong chance that it will be a lemon. Thank god I bought the warranty, otherwise I would have had to pay to have for the 2nd and 3rd installations as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation, Sound quality

    Rated 4 out of 5 stars

    Great radio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great radio for the price I paid. Works just fine with my hook up in my truck. Pushes my subwoofer harder than I thought it could. Easy to hook up and works just as I needed it to.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Truly Best Bang for the Buck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of all of the double din decks that I looked at, this one had all of the features I was looking for as well as the highest watts per channel at 55. Great fidelity sound and easy to use and navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great in-dash unit!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had been searching for awhile for a stereo that would work with my car. I ultimately settled on this unit and, while I have had some trouble with it, I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    AWESOME

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS AN INCREDIBLE PRODUCT I WILL NEVER WANNA GET OUT OF MY CAR NOW :)...

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 2 out of 5 stars

    Lacks low end fidelity

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool light effects and versatile inputs, the bass response from this unit is poor. I've custom adjusted the EQ in every way and can only hear the bass frequencies. As a bass guitar player I prefer to feel the bass more so than hear it. The original Pioneer stock radio in my xB had the capability of crumbling the speakers at ultra low notes if desired and the same speaker setup with this player sounds more like what you might get out of a laptop computer. This player alone has inferior sound production so I'll channel it through a powered equalizer to try to get satisfying fidelity.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US