Customer Ratings & Reviews

I was Leary about buying my hearing aids OTC. I was used to being fitted by an audiologist. The Best Buy salesman took the time and answered all my questions and made his suggestion based on my input. I had 60 days to make up mind if I liked them or not. I did have some problems setting them up. I called the Sony support center and worked with them to make some simple adjustments. I never wore my previous hearing aids all day but I enjoy wearing these all day long.

I've had these hearing aids for three months now and am very satisfied with them. They work well and are quite comfortable. I especially liked the initial self hearing test feature. The tone tests generated settings specifically for my level of hearing loss. My hearing loss is in the higher frequencies. Now I can hear bird song again. Music sounds richer. My wife's voice sounds like it did when we first met. Yes, they are pricey, but when you consider that sound is one of the most fundamental senses it's well worth it.

after going through 2 pairs of $5000 behind the ear hearing aids (that was several years ago) I am so happy about the Sony's. The customer service is great and the sound is really good, but they are a little hard to get into the ear the right way. It could be the little domes on the end might not be the right size . I think I'm in between sizes that they offer and will be calling customer service for their help.

These are very good hearing aids. I am ex-military and was exposed to thousands of hours of jet engine noise and thousands of gunshot reports. I can now hear conversations I had been missing for years. Even in a crowded restaurant, I hear everything my table companions say, without hearing everything else going on in the restaurant. Battery life is excellent and recharging is simple. The only improvement I would recommend is a greater spread of sizes for the earpieces.

The good: The hearing aids themselves work well and connect easily via bluetooth for use of the app and audio streaming. Hearing aid quality is good. Streaming sound quality is mediocre, but that's to be expected. The bad: The charger is horrible. It's difficult to properly seat the hearing aids and get the charging lights on. Even when they come on, on multiple occasions I have put the hearing aids into my ears in the morning, only to find them dead. If you put them in the charger, and you have the charger in a bag or anywhere where it might move, the hearing aids won't charge. Such a stupid thing to get wrong. For that reason, I can't recommend. If they had just designed these with replaceable #10 batteries, they would be great.

This is my second set of hearing aid I bought from BB. The first one I got is an EARGO. This sony hearing aid is better in amplifying higher frequency sound which is mainly my problem. Not as discreet as the Eargo but I am no longer hiding I am wearing a hearing aid. Battery life too is way better than the Eargo so far. I will update once I have it longer.

Excellent sound quality, easy to set up, great phone app and long charging batteries (rechargeable). Much less expensive than the hearing aids at my doctor's office and quality is equal to the prescription device.

took me about 3 months to fully adjust and now sometimes I forget I'm wearing it - it has brought my hearing back to close to 90%. wish list - it could be a little smaller but battery life will last all day - 18 hours so its great. also, the silicone cups needs to be replaced weekly (and not monthly as Sony advises) - take that cost into account.

These hearing aids were actually quite good and I'd rate them a 5 but for the fact that they are black in color so very noticeable when wearing. That being said, the quality and the amplification of sound was quite good. If you don't mind the color, I would totally recommend getting these.

These hearing aids have been working much better than expected! I’ve had them for a month— charged them in their case the day they arrived— haven’t had to recharge yet! Great product and technology. Awesome for singing in a group or with loud music because you can hear your own voice and stay on key—nice bonus!

The sound was ok. I wore them for 3 weeks as described in the manual, they still were painful so I did return them. I also had Bluetooth connectivity issues about 10% of the time.

I have searched for OTC hearing aids that are affordable. These are the best I've found. I bought these because they say they can be used as ear buds with Apple devices, My honest opinion. These are very good HEARING AIDS, they are not good EAR BUDS. They keep disconnecting when I play music unless I have my phone in front of me. So do yourself a favor GET THESE FOR HEARING AIDS and get a bone conduction head set for for music,

I am thoroughly impressed with these Sony hearing aids. Very, VERY comfortable and love using the Bluetooth features. Once set up, they work perfectly. The only gripe I have is with the app account creation process. To be honest, it was horrible. Sony should do better. It took way to many failed attempts to prove I wasnt a robot and the verification email tookway too many attempts to receive. Do better Sony! Again, as far as the functionality and and results of the hearing aids, they are fanastic!

I had high hopes for these hearing aids, but unfortunately, they’ve been a letdown. While the design is sleek and the app interface is decent, the core functionality just isn’t there. The sound quality is inconsistent, and background noise often overwhelms conversations, even in relatively quiet environments. Despite multiple adjustments and firmware updates, I still struggle with clarity, especially in group settings or outdoors. The Bluetooth connection is also unreliable—it frequently drops or fails to reconnect automatically, which is frustrating for daily use. For the price, I expected a much more refined and dependable experience. I really wanted to like these, but they just don’t deliver where it matters most

Really excited when these were announced, waited patiently for release. Disappointed when used. These are Sony, synonymous with musical quality which absolutely disappoints. As Bluetooth devices these were poor for both music and useless for phone calling, Fit well, deep in the ear, but did not have much noise cancelling ability and difficult adjustment for individual hearing. I can't say that the amplification was particularly pleasing--crackling mylar effect and balance between my voice and environment was off (my voice to loud). I had been SO hopeful. I hope Sony realizes that there are hearing impaired consumers that want the quality of a Sony Noise Cancelling Earbud with services for the hearing impaired.

These are decent as hearing aids. Sound adjustment s are great but using them for streaming audio sounds really “tinny” and has zero bass. The volume leaves a lot to be desired when streaming audio also. I tried to use them in the gym and couldn’t hear the music at all. I ended up buying AirPod Pro gen2 headphones after watching a YouTube idea of how to change setting to use them as hearing aids and they are much better for me and at 1/5th the cost. Keep in mind that I have mild hearing loss. Maybe they work better for others but I wasn’t super impressed with them.

These are so easy to use! And very comfortable. I love that you get 20 plus hours on a single charge. The sound quality is amazing, too. And they are small and not very noticeable either.

have had these for 10 months now. am one the 3rd pair. i like the fit, much better than the eargos i tried. the reason i am on the 3rd pair is the charging. each pair, this latest pair included, will not seat right. the magnets that are suppose to keep them seated get weak.

Love these! My dad who has severe loss of hearing gets some assistance with them. Why would I use these vs a prescription aid that would serve him better? Easy, he loses/breaks whatever he has. Might as well be these $1k-ish pair vs his previous $3-4k aids. This being said, we went through several brands before finding the Sony could do the bare minimum for him.

I've been wearing prescription behind the ear hearing aids for the past 8 years and have gone through 2 pairs. It was time for an upgrade so I started my research and decided to try one of the new OTC aids. I first tried another brand but returned them due to a software issue that prevented my Android phone working with the hearing aids. Then, Sony came out with their OTC aids so I gave them a try. They are superb! I can now hear things that even the prescription aids would not process properly. The specs say up to 26 hours on a charge and that is conservative. I wear them for 15~16 hours per day and the charge level is still at 60%